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Send me your resume in English. You also must be bilingual and communicate in English at a very high level.
Company Overview
We are a dynamic and dedicated tax resolution, relief, and preparation company committed to assisting individuals and businesses in resolving their IRS and federal tax issues. Our team includes IRS-certified Enrolled Agents, attorneys and CPAs who represent our clients with expertise and integrity. As a Veteran-Owned and Operated organization, we pride ourselves on delivering exceptional client service through a passionate and professional staff.
Job Summary
We are seeking an energetic and motivated Sales Manager / Trainer / Call Center - Inside Sales to lead our inside sales team, drive revenue growth, and ensure outstanding client experiences. This role combines leadership, training, and hands-on sales management within a fast-paced call center environment. The ideal candidate will excel in managing teams, developing strategies, and fostering a customer-centric culture that delivers results.
Responsibilities
- Lead, supervise, and motivate a team of inside and remote sales representatives to achieve sales targets and deliver excellent client service
- Develop comprehensive training programs to enhance team skills in sales techniques, product knowledge, and customer engagement
- Monitor call center operations to ensure adherence to quality standards, compliance requirements, and performance metrics
- Utilize data-driven insights to analyze team performance, identify areas for improvement, and implement strategic solutions
- Manage client interactions with professionalism, ensuring high satisfaction levels through effective communication and negotiation skills
- Collaborate with management to set goals, develop sales strategies, and implement best practices for continuous growth
- Foster a positive team environment that encourages collaboration, accountability, and professional development
Requirements
- Proven experience in call center management or supervising teams in a customer support or sales role
- Strong leadership skills with the ability to manage multiple projects simultaneously
- Excellent communication skills in English; multilingual abilities are a plus
- Demonstrated success in sales, negotiation, and client services within a call center setting
- Technical proficiency with CRM systems, data analysis tools, and call center software
- Ability to make data-driven decisions based on analysis of performance metrics
- Experience in project management and managing teams in a customer-focused environment
- Supervising experience with a focus on customer service excellence is highly desirable
Join us to lead an energetic team dedicated to transforming client experiences while advancing your career in sales management!
Ideal candidates should have multiple years of experience in a call center environment with experience in cold calling, prospecting, inbound call protocols, sales psychology and scripting.
Prospects with experience from the following industries are a plus: Mortgage, Solar, Time Share, Real Estate, Debt Settlement, Financial Services, Health & Life Insurance, HVAC & Remodeling, Vacation Clubs.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per month
Work Location: Remote
