20 publicaciones de empleo destacadas en event coordinator (¡Están contratando!)

Real Time Coordinator Cancun
One Company —Cancún, QRoo.
- $20,000 por mes
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Estacionamiento gratuito
Postulación rápida
Office Coordinator
BorgWarner —San Luis Potosí, S. L. P.
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
2h
Account Specialist-Global Sales (Coordinator)
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Marketing & Content Coordinator
Michael Baldwin Properties —San José del Cabo, B.C.S.
- Tiempo completo
- Administración de personal
- Inglés
- Habilidades de comunicación
Postulación rápida
3d
Discipline Coordinator Primary
Inspired —San José del Cabo, B.C.S.
- Tiempo completo
- Bilingüe
- Administración de personal
- Educación
Digital Project Manager
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
- Licenciatura
Postulación rápida
Marketing & Events Coordinator (On site - Midtown Jalisco, GDL)
INNTECI - QUID - BGWI —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Estacionamiento gratuito
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Procurement SR Coordinator
Edgewell Personal Care Brands —Aguascalientes, Ags.
- Microsoft Excel
- Administración de personal
- Análisis de datos
Support Coordinator NPS
Novartis —Insurgentes, QRoo.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Bachillerato
6d
Sr. CRA with CAR-T experience to work traveling to US
Fortrea —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Licenciatura
Oliver Wyman - Human Capital Coordinator - Mexico City
Oliver Wyman —City, Hgo.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Circuit Delivery Coordinator
CommandLink —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Microsoft Office
Postulación rápida
Executive Assistant & VIP Coordinator
The Team —Cabo San Lucas, B.C.S.
- Administración de personal
- Inglés
- Licenciatura
14d
Especialista en Servicios y Comunicaciones
Resideo —Ciudad Juárez, Chih.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Resource Coordinator TSE Central
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- Microsoft Excel
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
14d
Sales & Events Coordinator
Nusr-Et Steakhouse —Cuauhtémoc, CDMX
- $1 a $10 por mes
- Tiempo completo
- Maestría
- Licenciatura
- Habilidades de organización
Postulación rápida
Translator & Admin Coordinator (Chinese–Spanish-English)
NAPS Mexico —Ramos Arizpe, Coah.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
Garena - Product Coordinator
บริษัท การีนา ออนไลน์ (ประเทศไทย) จำกัด —City, Hgo.
- Inglés
Translator & Admin Coordinator (Chinese–Spanish-English)
North American Production Sharing —Ramos Arizpe, Coah.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
planner Sr
Jabil Circuit —Baja, Chis.
- Tiempo completo
- Administración de personal
- Doctorado
- ERP systems

Quiero recibir la alerta de empleo más reciente para event coordinator

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Real Time Coordinator Cancun

One Company -
Cancún, QRoo.

Postulación rápida

Información del empleo

Tiempo completo
$20,000 por mes

Beneficios

Estacionamiento gratuito
Estacionamiento para empleados
Estacionamiento de la empresa

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Administración de personal
Bachillerato
Habilidades de comunicación

Descripción completa del empleo

Summary/Objective

The Real-Time Coordinator (RTC) is responsible for intra-day workforce management and real-time monitoring of contact center operations to ensure service level and operational performance goals are achieved. This role focuses on real-time queue management, adherence tracking, scheduling of intra-day activities, and immediate staffing adjustments across multi-department contact center environments.

The RTC partners closely with Operations to respond to changing conditions, mitigate risks to service levels, and drive performance through timely, data-driven decisions. The role acts as the central command point for real-time operations, ensuring alignment between Workforce Management and Operations. The RTC is also responsible for approving and denying time off requests and offering voluntary time off opportunities when business conditions allow.

Key Responsibilities

Provide real-time monitoring via available tools (CXone, NICE IEX, dashboards, etc.) and workforce management techniques to make intra-day adjustments that maximize resource efficiency and achieve service level goals and business objectives.
Execute intra-day management strategies, including skill changes, queue prioritization, break and lunch adjustments, and offline activity management.
Track and manage agent adherence and attendance in real time, addressing variances promptly in partnership with Operations.
Schedule and manage off-phone activities, including trainings, meetings, coaching sessions, and other offline work, based on real-time conditions to minimize service level impact.
Review, approve, or deny short-term PTO requests based on staffing conditions and proactively offer VTO when appropriate.
Act as the primary point of contact for real-time operational incidents, including system outages, telephony issues, volume surges, and staffing shortages, and coordinate response and resolution.
Monitor and manage queue backlogs across channels, including voice, chat, and email, rebalancing work and staffing assignments as needed.
Execute intraday staffing plans provided by Workforce Management and adjust in real time based on actual conditions and emerging business needs.
Maintain constant communication with Operations teams and leadership by providing regular intraday updates that summarize performance, risks, actions taken, and recommended next steps.
Partner with Operations to drive adherence compliance, escalate repeated issues, and support corrective actions when needed.
Document significant intraday events and provide recaps of major variances, performance drivers, and opportunities for process improvement.
Serve as the central command point for real-time operations, ensuring alignment between Workforce Management and Operations throughout the day.
Other related duties as assigned.

Qualifications

Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
Education: Applicants for the Real-Time Coordinator position require a High School Diploma; combined with 1-3 years of contact center, Workforce Management, or operations experience.
Knowledge: Knowledge of real-time workforce management principles, contact center queue management, adherence, and key call center metrics, including service level, occupancy, utilization, handle time, abandonment rate, and ASA. Ability to summarize, visualize, and present data and identify operational risks and trends.
Computer skills: Must be proficient with Microsoft Excel and other Windows-based programs (Word, PowerPoint, etc.) and able to organize and analyze data in a structured manner, create reports, and support intraday staffing decisions. Must also have working knowledge of NICE IEX, CXone, Aspect, Blue Pumpkin, or other workforce management software used to manage schedules, workflow, and statistical data.
Analytical skills: Must possess strong analytical skills for reviewing information quickly, analyzing data, making sound intraday decisions, and providing recommendations for operational improvement.
Communication skills: Must possess strong communication skills to ensure that leaders are kept informed of developments effectively, and to ensure that all appropriate staff are aware of issues
Organizational skills: Able to manage a range of tasks and prioritize their responsibilities, and meet deadlines
Self-starter/Teamwork abilities: Must be able to work independently as well as function effectively as a member of a team

Ability to handle pressure: Able to work effectively in a fast-paced situation and to handle stress, as well as to adapt to rapid changes in information, process, direction, or immediate workflow.

Sueldo: $20,000.00 al mes

Beneficios:

Estacionamiento de la empresa
Estacionamiento gratuito

Lugar de trabajo: Empleo presencial

Postulación rápida

Refina tu búsqueda

event coordinator empleos

Real Time Coordinator Cancun

Office Coordinator

Account Specialist-Global Sales (Coordinator)

Marketing & Content Coordinator

Discipline Coordinator Primary

Digital Project Manager

Marketing & Events Coordinator (On site - Midtown Jalisco, GDL)

Procurement SR Coordinator

Support Coordinator NPS

Sr. CRA with CAR-T experience to work traveling to US

Oliver Wyman - Human Capital Coordinator - Mexico City

Circuit Delivery Coordinator

Executive Assistant & VIP Coordinator

Especialista en Servicios y Comunicaciones

Resource Coordinator TSE Central

Sales & Events Coordinator

Translator & Admin Coordinator (Chinese–Spanish-English)

Garena - Product Coordinator

Translator & Admin Coordinator (Chinese–Spanish-English)

planner Sr

Quiero recibir la alerta de empleo más reciente para event coordinator

Related Searches

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado