20 publicaciones de empleo destacadas en production business, analyst (¡Están contratando!)

Software Support Analyst
People Trust —Desde casa
- $20,000 a $40,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Informática
Postulación rápida
3h
Senior Financial Analyst
Schring Consulting LLC —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
Business Development Analyst
Mondelēz International —Salinas, Ver.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Permiso de maternidad y paternidad
9d
JR. FP&A Analyst
ZF Foxconn Chassis Modules GmbH —San Luis Potosí, S. L. P.
- Tiempo completo
- Microsoft Excel
- ERP systems
8d
Sr. FP&A Analyst
Playlist —Jalisco, Chis.
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- SQL
Postulación rápida
Business Analyst
Kovix —Edo. de México
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Habilidades de organización
- Habilidades de comunicación
Senior Strategy and Business Performance Analyst
Infineon Technologies AG —Guadalajara, Jal.
- Tiempo completo
- Experiencia en ventas
- Inglés
- Reclutamiento
Business Analyst / HR Tech Specialist
99minutos.com —Miguel Hidalgo, CDMX
- Tiempo completo
- Ingeniería
- Mantenimiento
- SQL
Postulación rápida
9h
Sr Business Analyst
lalamove —City, Hgo.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Análisis de datos
- Seguro dental
Senior Scientific Business Systems Analyst
Zifo —Ciudad de México, CDMX
- Tiempo completo
- Maestría
- Licenciatura
- Mejora continua
- Seguro dental
- Seguro de la vista
Postulación rápida
14d
LATAM FP&A Analyst - Mexico City
Marathon Petroleum Company LP —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Assoc Financial Analyst
Mattel —México, Zac.
- Tiempo completo
- Microsoft Excel
- Oracle
- Administración de personal
Postulación rápida
Analyst SR de Business Intelligence
BBVA —Cuauhtémoc, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Ingeniería
- Finanzas
2d
Business Operations Analyst I
BigCommerce —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Salesforce
- Licenciatura
P&C Business Partner Sr. Analyst- Support Functions
Mattel —Ciudad de México, CDMX
- Maestría
- Licenciatura
- Recursos humanos
Research Operations Analyst.
Amalga Group —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Análisis de datos
Postulación rápida
2d
Supply Chain Planning Analyst
PepsiCo —Miguel Hidalgo, CDMX
- Microsoft Excel
- Administración de personal
- ERP systems
Business Analyst con enfoque en CRM/Salesforce
ORIGINAL GROUP —Benito Juárez, QRoo.
- Tiempo completo
- Salesforce
- Ingeniería
- ERP systems
Postulación rápida
Accounting & Reporting Analyst-Payable
ABB Mexico S.A. de C.V. —San Luis Potosí, S. L. P.
- Microsoft Excel
- Administración de personal
- ERP systems
- Seguro dental
- Permiso de maternidad y paternidad
Postulación rápida
7d
Senior Analyst, Global Supply Chain Planning (Mexio Based)
WAI GLOBAL —Tlalnepantla, Méx.
- Home Office (Desde casa)
- Microsoft Excel
- Maestría
- SQL
Postulación rápida
18h

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Software Support Analyst

People Trust -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$20,000 a $40,000 por mes
Hace 3 horas

Cualificaciones

Jira
Azure
Administración de personal
Informática
XML
Servicio al cliente
DevOps
UNIX
SOAP
Licenciatura
Seguridad
ServiceNow
Servicios web
Linux
Habilidades de comunicación
Tecnologías de la información

Descripción completa del empleo

Position Title: Software Support Analyst

Client Company: Wavelo

Location: Remote (Work@Home) Latam.

Schedule: 9:00 am to 6:00 pm CST, M-F except for USA National Holidays

Duration: Full-Time

Company Background: Wavelo is a modern, event-driven software suite that helps telecom operators launch services faster, automate operations, and unlock their data for agentic AI.

We combine real-time integration, cloud-native BSS/OSS, and AI to turn legacy environments into agile, scalable, AI-safe operations — no replacement required.

Position Summary:

The Software Support Analyst is responsible for delivering high-quality technical support to both internal and external customers by troubleshooting software-related issues, managing support tickets, documenting resolutions, and collaborating with engineering teams. This role requires strong technical knowledge, excellent communication skills, and a proactive approach to problem-solving to ensure customer satisfaction and system reliability.

Responsibilities:

Customer Relationship Management

Provide technical support to internal and external customers via tickets and email.
Deliver timely, accurate, and customer-focused solutions while maintaining a positive support experience.
Conduct regular customer meetings to understand concerns, prioritize critical issues, and provide status updates.
Communicate bug resolutions and expected timelines effectively to customers.
Build and maintain strong customer relationships through proactive support and communication.

Project Coordination & Execution

Troubleshoot software issues and resolve customer incidents efficiently.
Assess and manage escalated support tickets following established problem management processes.
Create and maintain detailed problem tickets to ensure proper issue tracking and resolution.
Document customer interactions, troubleshooting steps, and resolutions for future reference and knowledge sharing.
Identify and address potential issues proactively to prevent major incidents.
Collaborate with engineering teams to report software bugs and assist in issue resolution.
Ensure support activities meet or exceed internal Service Level Agreements (SLAs).

Collaboration & Reporting

Work closely with engineering, product, and internal support teams to resolve technical issues.
Share knowledge and best practices with team members to improve overall support efficiency.
Maintain accurate documentation of support activities, issue resolutions, and customer communications.
Contribute to process improvements that enhance support workflows and customer experience.
Provide clear updates on issue status, escalations, and resolution progress to internal stakeholders.

Knowledge, Skills, and Abilities:

Strong troubleshooting and analytical problem-solving skills.
Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Strong organizational skills with exceptional attention to detail.
Ability to prioritize multiple tasks while meeting deadlines and SLAs.
Customer-focused mindset with a commitment to delivering exceptional service.
Collaborative team player who works effectively across cross-functional teams.
Proactive, self-motivated, and able to take ownership of issues from start to finish.
Continuous improvement mindset with a focus on enhancing processes and customer satisfaction.

Required Skills & Experience:

Minimum 3 years of full-time experience in Software Support, Application Support, or a similar technical support role.
Experience troubleshooting software applications and resolving technical issues.
Strong understanding of:
HTTP
JSON
XML
REST APIs
SOAP Web Services
Solid knowledge of:
Linux and Unix fundamentals
Server automation
Basic scripting
Networking concepts
Security best practices
Experience using bug tracking and issue management tools (e.g., Jira, Azure DevOps, ServiceNow, or similar).
Strong customer service experience supporting internal and external users.
Experience working with ticketing systems and incident/problem management processes.
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

Job Types: Full-time, Permanent

Pay: $20,000.00 - $40,000.00 per month

Work Location: Remote

Postulación rápida

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Supply Chain Planning Analyst

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Senior Analyst, Global Supply Chain Planning (Mexio Based)

Quiero recibir la alerta de empleo más reciente para production business, analyst

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