20 publicaciones de empleo destacadas de clinical support specialist en mexico (¡Están contratando!)

Clinical Product Specialist III
Insulet Corporation —Guadalajara, Jal.
- Incluye fines de semana
- Bilingüe
- Servicio al cliente
- Salesforce
Quality Specialist Document Controls - Legal; Risk & Compliance
Signant Health —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Occupational Health Doctor
Siemens Energy —Ciudad de México, CDMX
- Tiempo completo
- Doctorado
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Supply chain management - Materials logistics professional
Siemens Healthineers —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
Customer Service Specialist
Simplepractice —City, Hgo.
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Licenciatura
- Seguro dental
- Seguro de la vista
Corporate Communications Channels Specialist - Marketing
Signant Health —Ciudad de México, CDMX
- Administración de personal
- Microsoft Office
- Licenciatura
MSL Jr. - Lung Cancer (CDMX)
AstraZeneca —Ciudad de México, CDMX
- Administración de personal
- Doctorado
- Disponible para viajar
IT Support Specialist 1
Fresenius Medical Care —Reynosa, Tamps.
- Bilingüe
- Servicio al cliente
- Inglés
Entomologist for International Humanitarian Missions
Médicos Sin Fronteras en México A.C [Proyectos internacionales] —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Hospital
- Inglés
- Seguro de vida
10d
Bilingual Virtual Medical Assistant - With Scribe Experience
Go Lean Health —Ciudad de México, CDMX
- Medio tiempo
- Bilingüe
- Enfermería
- Inglés
Postulación rápida
Technician (Endo) | CDMX
Boston Scientific —Ciudad de México, CDMX
- Incluye fines de semana
- Enfermería
- Hospital
- Inglés
Senior Site Contracts Associate
IQVIA —Ciudad de México, CDMX
- Administración de personal
- Licenciatura
- Contratos
Safety Committee Specialist - Adjudication
Thermo Fisher Scientific —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Infectious Disease Specialist for International Humanitarian Missions
Médicos Sin Fronteras en México A.C [Proyectos internacionales] —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Hospital
- Seguro de vida
Sr Product Specialist Neuromodulation
Medtronic —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
Technician IC | Monterrey
Boston Scientific —Monterrey, N. L.
- Incluye fines de semana
- Enfermería
- Administración de personal
- Experiencia en ventas
Regulatory Labeling Manager
サイネオス・ヘルス —Tlalnepantla, Méx.
- Microsoft Word
- Administración de personal
- Inglés
Start-up Associate
Fortrea —Ciudad de México, CDMX
- Tiempo completo
- Licenciatura
9d
Regulatory Postmarket Specialist
Intuitive Surgical —Mexicali, B.C.
- Doctorado
- Análisis de datos
- Inglés
14d
Bilingual 3Shape Specialist Designer.
Solventum —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Inglés
6d

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Clinical Product Specialist III

Insulet Corporation -
Guadalajara, Jal.

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Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Plurilingüe
Servicio al cliente
Salesforce
Inglés
Microsoft Office
Licenciatura

Descripción completa del empleo

Job Summary

The Clinical Product Specialist Level 1, Bilingual role will provide best in class clinically focused customer education and support via phone to assist in all points of the customer journey, to include onboarding, troubleshooting, and retaining customers on the Omnipod portfolio of products for both patients with Type 1 and Type 2 diabetes. 



Position Summary:

The CPS role is a contact‑center position responsible for answering customer phone calls to guide clinical troubleshooting, product education, and data‑driven guidance regarding Omnipod insulin pump products. CPS specialists document all their interactions, review diabetes data, ensure regulatory compliance, and support customer retention.

Responsibilities:

Answer incoming/outbound clinically related customer questions via phone in an empathetic manner.
Support all Omnipod portfolio customers who have completed onboarding or training to ensure first call resolution and retention.
Maintain clinical knowledge through provided learnings and trainings, to demonstrate a thorough product understanding and to provide within scope, accurate information, when responding to customer inquiries.
Demonstrate ability to navigate complex customer interactions using evidenced based clinical knowledge and assessment, to promote the benefits of insulin pump therapy and explain the operation and use to existing and new customers.
Ability to competently review and educate on diabetes data management reports within data management platforms/Omnipod products to gather insights and assist customer in HCP conversations and follow up.
Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Customer Relationship Management system and meet departmental service levels and KPIs.

· Maintain compliance with HIPAA and other regulating bodies as required.

Ability to perform administrative duties on a timely basis.

Education & Experience:

Minimum Requirements:

Bachelors degree in a clinical field of study
2-3 years’ experience working in a clinical setting with patients required; working with patients with Type 1 and Type 2 diabetes is preferred
Bilingual skills, being proficient in both English and Spanish, required.

Experience communicating with a wide range of audiences.
Excellent customer service skills.
Strong interpersonal communications, both oral and written.
Self-starter who needs minimal direction; extremely flexible, with good business acumen.
Process-oriented and willing to take on new tasks.
Proficiency with computers, including Microsoft Suite and Salesforce.

Preferred Skills & Competencies:

Bilingual skills, being proficient in both English and Spanish, required.

Experience working with insulin pumps and continuous glucose monitoring systems, a plus.
Prior industry/commercial experience, preferred.
Experience with virtual or phone based clinical support or other relevant environment, a plus.
Experience providing assessment and troubleshooting via phone, preferred.

Physical Requirements:

Requires sitting and standing associated with a normal office environment.
Manual dexterity is needed for using a calculator and computer keyboard.

Additional Information:

This position requires in person, office work.
Holiday, evening, and/or weekend coverage may be necessary.

Bilingual skills, being proficient in both English and Spanish, required.

Location:

Onsite.

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

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Quiero recibir la alerta de empleo más reciente para clinical support specialist en mexico

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