20 publicaciones de empleo destacadas en speed tech (¡Están contratando!)

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Restaurant Tech Support Specialist
Restaurant365 —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- ERP systems
- Seguro dental
- Seguro de la vista
Postulación rápida
IT Technical Support Representative (Mexico)
Compass Experience Labs —Álvaro Obregón, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
- C++
Postulación rápida
Maintenance Coordinator
Virtuel Mexico —Desde casa
- $25,000 a $26,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Microsoft Word
- Microsoft Excel
Postulación rápida
KYC Analyst II
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Análisis de datos
- Licenciatura
7d
IT Support Manager, Ops Tech Solutions Delivery
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Cuautitlán Izcalli, Méx.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
On site resident Field Technical Support & Tech Consulting - Nonstop systems
Hewlett Packard Enterprise —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Informática
- Servicio al cliente
14d
Auxiliar de Recursos Humanos
Maria Fernanda Torres Vazquez —Balcones Coloniales, Qro.
- $14,000 a $16,000 por mes
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Sin necesidad de experiencia
Postulación rápida
Customer Support Specialist
Roomvu —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- CAD
- Inglés
Postulación rápida
3d
Fraud Operations Analyst
Sezzle —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Experiencia en bases de datos
- SQL
Customer Service
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Maestría
Remote Executive Assistant Associate - Operations & Project Management (LATAM)
FreedUp —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- CRM software
Postulación rápida
Support Engineering Specialist
Hewlett Packard Enterprise —Ciudad de México, CDMX
- Tiempo completo
- DevOps
- Inglés
- Maestría
Senior KYC Analyst
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Análisis de datos
- Licenciatura
- Liderazgo
7d
Sr. Full Stack Engineering
Bizee Powered by Incfile —Puerta Aqua, Jal.
- $50,000 a $60,000 por mes
- Tiempo completo
- Informática
- Inglés
- Java
- Estacionamiento gratuito
- Descuento de gimnasio
Postulación rápida
Maintenance Renewals Analyst
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Servicio al cliente
Senior Software Engineer
Impulse latam —Miguel Hidalgo, CDMX
- $70,000 a $85,000 por mes
- Tiempo completo
- Inglés
- JavaScript
- Python
Postulación rápida
Customer Support Representative
CoinFlip —Benito Juárez, CDMX
- Tiempo completo
- Bilingüe
- Salesforce
- Inglés
Postulación rápida
L&D Training Support
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Licenciatura
Creative Copywriter
REGEX SEO —8 de Agosto, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Plomería
- HVAC
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
Tech Project Manager
Globant —Monterrey, N. L.
- Administración de personal
- Informática
- Inglés

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Restaurant Tech Support Specialist

Restaurant365 -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Seguro dental
Seguro de la vista
Seguro de vida

Cualificaciones

Jira
FTP
SFTP
Microsoft Excel
Administración de personal
ERP systems
Inglés
Licenciatura
Atención al cliente
SaaS
Negocios
Administración del tiempo

Descripción completa del empleo

The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform through tickets, live chat, and other inbound channels. You will troubleshoot a mix of workflow, configuration, and data-related issues, guide customers through best practices, and partner with other teams to drive durable solutions. Depending on business needs, you may have a primary product focus, but the core expectations and success profile for this role are consistent across Support.

This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced, high-volume SaaS support environment.

How you'll add value:

Customer Support & Troubleshooting

Support customers via tickets and chat along with other inbound channels, providing clear, empathetic, and solution-oriented assistance.

Ask targeted questions to quickly understand the customer’s goal, environment, and constraints, then narrow to a clear problem statement.

Diagnose and resolve common workflow, configuration, and data-related issues across assigned product areas.

Guide customers through R365 workflows and best practices, helping them get value from the platform, not just fix the immediate issue.

Route non-applicable or out-of-scope issues to the appropriate team with clear context, expectations, and next steps.

Escalations, Defects, and Cross-Team Collaboration

Identify, document, and escalate suspected product defects with clear reproduction steps, impact, and environment details.

For issues linked to defects, manage customer communication end-to-end: confirm reproduction, set expectations, provide status updates, and notify customers when fixes are delivered.

Participate in triage or working sessions (as needed) with Product, Development, Support leadership, and other stakeholders to align priority and next steps for key issues.

Contribute to team visibility of known issues so peers can quickly understand current product limitations and workarounds.

Queue Management, Quality, and Documentation

Own a personal ticket queue, balance speed, quality, and customer experience while meeting or exceeding SLA and quality standards.

Participate in live chat rotations and other real-time support channels, maintaining professional, concise, and accurate communication.

Proactively identify recurring issues, knowledge gaps, or process friction and recommend improvements to internal and customer-facing documentation.

Demonstrate reliable and punctual attendance for assigned shifts and workdays, including clear communication around availability, schedule changes, or unforeseen delays.

Teamwork, Learning, and Continuous Improvement

Be a team player, collaborating with peers, Team Leads, Managers, and cross-functional partners to resolve complex cases and share learnings.

Actively seek and apply feedback from QA reviews, coaching sessions, and peer input to continuously improve your product knowledge, troubleshooting skills, and customer communication.

Contribute to a positive team culture by sharing knowledge, supporting teammates, and modeling the behaviors and values expected of R365 Support Specialists.

Core Competencies:

Successful Support Specialists consistently demonstrate:

Positive, Solution-Oriented Mindset – Approaches challenges constructively and assumes positive intent with customers and colleagues.

Active Listening – Fully understands customer needs by listening, clarifying, and confirming before responding.

Clear Communication – Communicates professionally and effectively across email, chat, phone, and internal tools.

Attention to Detail – Ensures accuracy by carefully managing configurations, data, and workflows.

Time & Priority Management – Effectively handles high ticket volume while meeting SLA and quality targets.

Coachability & Growth – Embraces feedback and continuously improves skills and approach.

Collaboration – Partners with teammates and cross-functional groups to achieve strong customer outcomes.

What you'll need to be successful:

Required Qualifications:

1+ year experience in customer support, help desk, call center, or a similar customer-facing role (SaaS experience preferred).
Availability to cover different schedules.

Strong written and verbal communication skills with the ability to explain complex topics in simple terms.

High attention to detail and strong time management, and organizational skills.

Ability to stay calm, solution-oriented, and professional in high-pressure or escalated situations.

Comfort working across multiple tools and systems (ticketing platforms, chat, phone, internal documentation, and reporting).

Proficiency with Excel/Sheets for data review, sorting, filtering, and basic formulas (especially for roles working heavily with financial or workforce data).

Basic understanding of how web applications and APIs work:
- HTTP methods (GET, POST, PUT, DELETE)
- Common status codes (2xx, 4xx, 5xx)
- Headers, query parameters, request/response bodies

Reliable, predictable attendance across assigned shifts, including proactive communication about schedule constraints or changes.

Preferred Qualifications:

Bachelor’s degree in business, finance, accounting, information systems, or a related field.
Experience supporting SaaS business applications (e.g., ERP, accounting, inventory, workforce management, or similar platforms).
Restaurant, hospitality, or multi-unit operations experience.
Experience with integrated systems and understanding of how data flows between applications.
Familiarity with file transfer concepts:
FTP/SFTP basics
Directory structures, file naming conventions
Verifying file presence, timestamps, and file sizes
For more technical or Development focused tracks:
Familiarity with defect tracking and scenario testing (e.g., Jira, QA workflows).
Demonstrated comfort with basic programming logic or complex troubleshooting scenarios.
Comfort with logs:
Reading timestamps, severity (INFO/WARN/ERROR)
Locating relevant log entries for a specific transaction, store, or time window
Recognizing common error patterns (auth failures, timeouts, invalid data, parsing errors)
Comfort with logs and Data Bases:
Reading timestamps, severity (INFO/WARN/ERROR)
Locating relevant log entries for a specific transaction, store, or time window
Recognizing common error patterns (auth failures, timeouts, invalid data, parsing errors)

Compensation

Compensation for this position is $264,000 - $351,000 MXN annually ($22,000 - $29,250 monthly), depending on experience.

We also offer a comprehensive benefits package designed to support your health, well-being, and work-life balance.
Benefit options include:

Law Benefits
Major Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Meal Vouchers
30-day Christmas bonus
Saving Fund
Monthly Internet & Electricity Stipend
And more!

R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply — regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

Note:

Only resumes submitted in English will be considered!

Postulación rápida

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speed tech empleos

Restaurant Tech Support Specialist

IT Technical Support Representative (Mexico)

Maintenance Coordinator

KYC Analyst II

IT Support Manager, Ops Tech Solutions Delivery

On site resident Field Technical Support & Tech Consulting - Nonstop systems

Auxiliar de Recursos Humanos

Customer Support Specialist

Fraud Operations Analyst

Customer Service

Remote Executive Assistant Associate - Operations & Project Management (LATAM)

Support Engineering Specialist

Senior KYC Analyst

Sr. Full Stack Engineering

Maintenance Renewals Analyst

Senior Software Engineer

Customer Support Representative

L&D Training Support

Creative Copywriter

Tech Project Manager

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Note:

Only resumes submitted in English will be considered!

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