20 publicaciones de empleo destacadas en satisfaction supervisor (¡Están contratando!)

Supervisor, Customer Service
Celanese International Corporation —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
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SANCEN CAPITAL HUMANO —Querétaro, Qro.
- $49,000 a $50,000 por mes
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- Servicio al cliente
- Salesforce
Postulación rápida
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- Administración de personal
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- Licenciatura
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- Tiempo completo
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- Servicios a huéspedes
CUSTOMER SATISFACTION SUPERVISOR
Versigent —El Salto, Jal.
- Inglés
- Microsoft Office
- Liderazgo
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FAIRMONT —Playa del Carmen, QRoo.
- Incluye fines de semana
- Administración de personal
- Servicio al cliente
- Inglés
Postulación rápida
Sales Support Supervisor Mexico
CEVALogistics —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de la vista
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THE ZAMORA AMERICAS, INC. —San Jerónimo Lídice, CDMX
- Bilingüe
- Servicio al cliente
- Inglés
Manufacturing Production Supervisor
Schneider Electric —Ciudad de México
- Incluye fines de semana
- Inglés
- Mejora continua
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Production Supervisor
Carrier —Santa Catarina, N. L.
- Tiempo completo
- Inglés
- Licenciatura
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Pricing Supervisor Air & Ocean
CEVALogistics —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
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Eaton —San Luis Potosí, S. L. P.
- Administración de personal
- Inglés
- Presencial
10d
International Operations Supervisor
AIT Worldwide Logistics, Inc. —Tlaquepaque, Jal.
- Tiempo completo
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North American Production Sharing —Tijuana, B.C.
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Postulación rápida
Front Desk Assistant Manager (Hotels)
Mondrian —Ciudad de México, CDMX
- Incluye fines de semana
- Administración de personal
- Inglés
- Habilidades de organización
Postulación rápida
Technical Inside Sales Representative II
T.D. Williamson, Inc. —Tlalnepantla, Méx.
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Servicio al cliente
SUPV III CUSTOMER SERVICE
TE Connectivity —Tlalnepantla, Méx.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Supervisor de Selección
Mondelēz International —Tlajomulco, Jal.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Mejora continua
- Permiso de maternidad y paternidad
Senior Recruiting Coordinator
Zillow.com —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Outlook
- Administración de personal
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Product Line Supervisor
Safran Aerosystems México, S. de R.L de C.V. —Mexicali, B.C.
- Tiempo completo
- Administración de personal
- ERP systems
- Inglés

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Supervisor, Customer Service

Celanese International Corporation -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Plurilingüe
Servicio al cliente
SAP
Salesforce
Inglés
TOEFL
Liderazgo
Habilidades de comunicación
Administración de pedidos
Administración del tiempo

Descripción completa del empleo

Overview:

Celanese is seeking a Customer Service Supervisor who will be responsible for for leading a team of Customer Service Representatives required to execute perfect order fulfillment within the order to cash process. Order to cash includes order entry, customer service/problem resolution, correction of billing or pricing issues, collections, complaint management and master data maintenance.

Responsibilities:

Leads the organization in establishing and achieving internal customer service targets.
Drive internal and external customer satisfaction.
Monitoring and investigating customer complaints and implementing corrective action.
Ensures foreign trade and other regulatory controls are in place for accepting and executing orders.
Ensure compliance of department to safety targets, ISO and Sarbanes Oxley.
Meet productivity and quality metrics for delivery at expected cost for the service level chose by the businesses.
Develop and document procedures.
Develops and trains personnel to improve performance and job satisfaction.
Effectively manage day-to-day emergencies/issues.
Drive past due performance together with AR and Sales.
Maintains and ensures key internal relationships.
Accountable for driving continuous process improvement to simplify and standardize, reduce non-value added activities and costs, increase productivity and achieve customer service targets.
Build and maintain relationships with Regional Sales Managers and Regional Business Managers as well as key customers.
Ensure team adheres to company business rules and processes.
Understand the company’s products and services and be updated about processes and trends.
Monitor scorecards with metrics for customer service.
Meet/exceed monthly KPI metrics and objectives for the team.

Qualifications:

MA/BA degree.
Leadership experience .
Experience in Customer Service or related field (>4 years).
Fluent English & Spanish. TOEFL B2 or higher.
MS-Office skills proficient.
SAP/Salesforce knowledge is an advantage.
Positive, pro-active personality.
Customer focused mindset.
Good interpersonal and leadership skills.
Strong problem solving and analytical skills.
Effective Time Management.
Ability to build relationships.
Ability to work in a global fast paced and complex environment.
Being flexible and adaptable to change.
Able to cope with stress (stress resistant).
Responsibility and engagement.
Critical Thinking and Problem-Solving Skills.
Good communication skills - verbal, written, and listening.
Positive, Empathetic, and Friendly attitude.

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