20 publicaciones de empleo destacadas en technical lead (¡Están contratando!)

Technical Support Team Lead
Resolv.Global —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
Postulación rápida
3h
Lead Technical Program Manager
GSB —Ciudad de México, CDMX
- $113,000 por mes
- Tiempo completo
- Azure
- Inglés
- Experiencia en bases de datos
Postulación rápida
2d
Technical Lead Captacion
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Licenciatura
- Gestión de venta al por menor
6d
Lead Technical Program Manager
GSB Solutions —México, Zac.
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Inglés
- Licenciatura
Postulación rápida
2d
QA Lead (Technical & Project Management Focus)
DNA —Del Valle Centro, CDMX
- $35,000 a $40,000 por mes
- Tiempo completo
- Trabajo híbrido
- Azure
- PMP
- DevOps
Postulación rápida
Senior Technical Program Manager
GSB —Ciudad de México, CDMX
- $95,000 por mes
- Tiempo completo
- Azure
- Inglés
- Experiencia en bases de datos
Postulación rápida
2d
Delivery Manager
Qualifinds —Desde casa
- $100,000 a $150,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Capacidad analítica
- Mejora continua
- Seguro de gastos médicos
- Seguro dental
Postulación rápida
Senior Technical Program Manager
GSB Solutions —México, Zac.
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Inglés
- Licenciatura
Postulación rápida
2d
Senior Technical Lead
HCLTech —Mexicali, B.C.
- Microsoft Excel
8d
Technical Support Lead
LotusFlare —Ciudad de México, CDMX
- Azure
- Maestría
- Licenciatura
IATF Manager Technical Operations - ADP Green Status
NSF —Desde casa
- $80,000 a $90,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
Postulación rápida
Technical Team Lead
Infosys —Toluca, Méx.
- Bilingüe
- Azure
- Oracle
Postulación rápida
13d
Program Manager Sr Lead
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Experiencia en operaciones bancarias
13d
Change Management Lead / Manager
Scalepex —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
Postulación rápida
Head of Technical Operations
DEUNA —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Technical Lead - Remote, MX (Contract)
Tech Holding —México, Zac.
- Home Office (Desde casa)
- DevOps
- JavaScript
Postulación rápida
Technical Lead
Stefanini Latam —Ciudad de México, CDMX
- Inglés
- Desarrollo de software
- Linux
Tech Lead
AVLA GESTIONES EMPRESARIALES —Cuauhtémoc, CDMX
- Tiempo completo
- Ingeniería
- Java
- JavaScript
Postulación rápida
Operations Team Lead Trainee
Talento Humano —Colonia Polanco, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Administración de personal
- DevOps
- Inglés
Postulación rápida
5d
Lead Project Planner
GE Vernova —Samara, S. L. P.
- Tiempo completo
- Administración de personal
- Licenciatura

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Technical Support Team Lead

Resolv.Global -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
Hace 3 horas

Cualificaciones

Administración de personal
Inglés
Microsoft Office
Capacitación
Atención al cliente
Administración del tiempo

Descripción completa del empleo

Lead a High-Performing Technical Support Team

We are seeking an experienced and dependable Technical Support Team Lead to oversee a remote team of Tier 1 Technical Support Agents supporting customers across North America.

This role is ideal for someone who enjoys developing people, improving processes, and creating an environment where quality, accountability, and customer service excellence can thrive.

As a Team Lead, you will play a key role in driving team performance, supporting day-to-day operations, coaching team members, and ensuring customers receive timely and effective technical support.

We're looking for someone who leads by example, communicates clearly, remains calm under pressure, and has a proven track record of reliability and leadership.

What You'll Be Doing

Lead, coach, and support a team of remote Technical Support Agents
Monitor team performance and productivity metrics
Conduct regular coaching and feedback sessions
Assist agents with escalated customer issues and technical challenges
Ensure adherence to established support processes and documentation standards
Review ticket quality and documentation accuracy
Support onboarding and training of new team members
Identify performance trends and opportunities for improvement
Collaborate with management to achieve operational goals
Promote a culture of accountability, professionalism, and continuous improvement
Serve as a point of escalation for complex customer situations
Help maintain service levels and customer satisfaction standards

Compensation & Contract

USD $6.50 per hour
Paid weekly
Independent Contractor

Remote Work Environment Requirements

To be successful in this role, candidates must have:

A dedicated, professional workspace free from distractions
Reliable high-speed, wired internet connection
Ability to work independently without direct supervision
Consistent availability during scheduled working hours

Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

Windows 11 PC (Mac devices are not supported)
Minimum 16 GB RAM
Dual monitor setup
Webcam
Fibre internet connection with a wired Ethernet connection
Backup power solution
Microsoft Teams and Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

What Success Looks Like

In this role, success is measured not only by your own performance but by the success of your team.

You will thrive if you can:

Build a reliable and accountable team culture
Improve team performance through coaching and support
Maintain high standards of quality and documentation
Resolve challenges proactively
Communicate effectively with both leadership and frontline staff
Create a positive and productive remote work environment

Hiring Process

To ensure a fair and consistent evaluation process, all applicants must complete each stage of the hiring process:

Application Form
Prescreen Questionnaire
Typing Assessment
Video Interview
Live interview
Final Interview

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.

Requirements:

What We're Looking For

Previous experience leading or supervising a customer support, help desk, or technical support team
Strong technical troubleshooting background
Demonstrated experience coaching and developing team members
Strong communication and conflict-resolution skills
Experience in monitoring performance metrics and service levels
Excellent attention to detail and documentation standards
Strong organizational and time management skills
Ability to manage competing priorities in a fast-paced environment
Proven reliability and stable employment history
Ability to work independently in a fully remote environment

The Ideal Candidate

The successful candidate will be someone who:

Leads with professionalism and accountability
Builds trust and credibility with their team
Enjoys helping others succeed
Maintains high standards without micromanaging
Is comfortable making decisions and solving problems
Understands the importance of process adherence and documentation
Can balance operational performance with employee development

Postulación rápida

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Quiero recibir la alerta de empleo más reciente para technical lead

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