20 publicaciones de empleo destacadas en operations associate (¡Están contratando!)

SUPERVISOR, OPERATIONS, BILINGUAL
Qualfon —México, Zac.
- Tiempo completo
- Bilingüe
- Bachillerato
- Licenciatura
Team Leader, Operations
Concentrix —Ciudad de México, CDMX
- Tiempo completo
Business Operations Associate - Ciudad de México, MEX
Otter —Ciudad de México, CDMX
- Licenciatura
- Negocios
12d
Accounts Payable Associate
NABIS —Desde casa
- Home Office (Desde casa)
Postulación rápida
Sales Support Operations Associate
Hellmann Worldwide Logistics S.A. de C.V. —Ciudad de México, CDMX
Postulación rápida
12d
Sales Support Operations Associate
Hellmann —Ciudad de México, CDMX
- $21,000 a $22,000 por mes
- Tiempo completo
Postulación rápida
12d
Presentation Specialist (Operations Associate)
Integreon Intermediate LLC —Juárez, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Seguro de la vista
Logistics Operations Associate Entry Level - Guadalajara, MX
BlueGrace Logistics —Zapopan, Jal.
- Microsoft Excel
- Servicio al cliente
- Inglés
- Seguro de vida
Associate, Ad Operations
Quad/Graphics —Ciudad de México, CDMX
- Administración de personal
- Mercadotecnia
- Inglés
Operations Associate - Marken
UPS —Industrial Vallejo, CDMX
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Mgr-Operations
Marriott International, Inc —Cabo San Lucas, B.C.S.
- Tiempo completo
- Servicio al cliente
- Bachillerato
- Recepción
Strategy & Operations Manager
Uber —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- SQL
- Habilidades de comunicación
13d
Procurement Operations Associate, Mexico City (MX)
Swiss Re —Ciudad de México, CDMX
- Análisis de datos
- Inglés
- Licenciatura
Founder's Associate, Strategy & Operations
NEXU —Ciudad de México, CDMX
- $70,000 a $80,000 por mes
- Tiempo completo
- Microsoft Excel
- Inglés
- Capacidad analítica
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Bilingual Flight Coordinator (English/Spanish) - REMOTE
Jet Rescue Air Ambulance —Guadalajara, Jal.
- Desde $20,000 por mes
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Microsoft Word
- Enfermería
Postulación rápida
9d
Content & Web Operations Associate
Arrivia, Inc. —Del Valle Centro, CDMX
- Bilingüe
- Inglés
- Microsoft Office
Postulación rápida
Especialista en Sustentabilidad
Bosch Group —Ciudad de México, CDMX
- Tiempo completo
- Licenciatura
Postulación rápida
3d
Associate Specialist, Product Operations-3
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Salesforce
11d
Operations Associate Los Cabos
Christian Dior Couture —Cabo San Lucas, B.C.S.
- Incluye fines de semana
- Gestión de inventario
- Habilidades de organización
- Recepción
Mgr-Operations I
Marriott International, Inc —Peñón de los Baños, CDMX
- Tiempo completo
- Servicio al cliente
- Bachillerato
- Recepción
12d

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SUPERVISOR, OPERATIONS, BILINGUAL

Qualfon -
México, Zac.

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Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Bachillerato
Licenciatura
Capacitación
Habilidades de organización
Liderazgo
Habilidades de comunicación

Descripción completa del empleo

Overview:

Mission: As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction.

This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example
the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely.

Dimensions of Leadership:

1. Mentor: Help others succeed in their personal and company goals. Know and understand each team member and ensure that all persons are supported to reach their full potential. Works on improving his/her own knowledge, skills, and abilities.

Coaching and Development:
Provide ongoing coaching and guidance to contact center agents for excellence.
Comply with Coaching, Quality Performance Metrics (QPM), and Performance Improvement Plan (PIP) policies and procedures.
Assist team members in discovering their total vocation and support their growth.
Create a positive learning environment, providing regular feedback and facilitating ongoing skill
development.
Qualfon Mission Leaders, as Mentors, prioritize integrity. They nurture individual growth, treat others with
respect, and uphold ethical standards while also complying with the laws of each country, state, or region where
Qualfon operates.

2. Manager: Make sure that we meet our responsibilities and deliver results to the best of our abilities.
o Client and Internal KPIs:
Attending client Key Performance Indicators (KPIs) and internal KPIs, such as Attendance and Attrition.
Assists Quality Assurance Review (QAR) in conducting Root Cause Analysis (RCA) and participates in the activities initiated by QAR for the improvement of the team’s performance.
Analyze workflows to identify areas for improvement, streamlining processes to enhance efficiency and customer satisfaction.
Uphold Qualfon standards by monitoring interactions, ensuring adherence to scripts and providing constructive feedback to the agents. Regularly update and maintain coaching scorecards.

Qualfon Mission Leaders, as Managers, prioritize results and teamwork. They manage the resources entrusted to them, emphasizing the importance of reaching targets for profitability.

3. Messenger: Represent Qualfon in a professional manner. Work to create a positive environment.

Communicate clearly across all channels and platforms.
Conduct regular team meetings and huddles for center updates.
Provide timely KPI updates and coaching logs.
Promote transparent communication between agents, management, and other departments, addressing concerns and fostering collaboration.
Represent your team's needs and successes to senior management.
Qualfon Mission Leaders, as Messengers, prioritize constant encouragement and active listening. They execute mission-driven communication, positive problem-solving, clear expression, and empathetic listening.

Qualifications:

High School Diploma (required); college degree or some college coursework (preferred).
Excellent communication skills, both written and verbal.
Proficiency in computer literacy.
Analytical and logical thinking abilities.
Strong planning and organizational skills.
At least 1 year (2 years preferred) of team leadership experience in a contact center setting, or
completion of Qualfon Supervisor certification and On-The-Job-Training

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Refina tu búsqueda

operations associate empleos

SUPERVISOR, OPERATIONS, BILINGUAL

Team Leader, Operations

Business Operations Associate - Ciudad de México, MEX

Accounts Payable Associate

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Sales Support Operations Associate

Presentation Specialist (Operations Associate)

Logistics Operations Associate Entry Level - Guadalajara, MX

Associate, Ad Operations

Operations Associate - Marken

Mgr-Operations

Strategy & Operations Manager

Procurement Operations Associate, Mexico City (MX)

Founder's Associate, Strategy & Operations

Bilingual Flight Coordinator (English/Spanish) - REMOTE

Content & Web Operations Associate

Especialista en Sustentabilidad

Associate Specialist, Product Operations-3

Operations Associate Los Cabos

Mgr-Operations I

Quiero recibir la alerta de empleo más reciente para operations associate

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