20 publicaciones de empleo destacadas en next contact (¡Están contratando!)

New Patient Care Specialist
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Contact Center Support Specialist
ABB Robotics Mexico S.A. de C.V. —San Luis Potosí, S. L. P.
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Integon —Tijuana, B.C.
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- Incluye fines de semana
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Adobe Workfront Administrator (Mexico - Remote)
Blue Acorn iCi —Desde casa
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Early Careers Talent Administrator & Coordinator - Mexico (Remote) | Fixed-Term
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Sr. LogScale/NG SIEM Customer Success Manager - Bilingual (Spanish/English) (Remote)
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Hearth —Desde casa
- Home Office (Desde casa)
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Real Estate Lead Specialist | Appointment Setter
Idem Real Estate Ventures LLC —Desde casa
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Podcast Success Strategist - Mexico
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Claims Reporting Representative - Integon
Integon —Tijuana, B.C.
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Real Time Coordinator Cancun
One Company —Cancún, QRoo.
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- Microsoft Powerpoint
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Call Center Agent
RGT Global Connect —Monterrey, N. L.
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Bilingual Customer Service Representative
Viamericas —Tijuana, B.C.
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FBS Customer Care Agent (Call Center)
Capgemini —Ciudad de México, CDMX
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Postulación rápida
10d

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New Patient Care Specialist

Elevate and Delegate -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$27,000 a $30,000 por mes

Cualificaciones

Plurilingüe
Experiencia en ventas
Inglés
Registros médicos
Habilidades de comunicación

Descripción completa del empleo

Status: Full-time

Location: Remote

Position Summary

The New Patient Specialist is responsible for converting inbound leads into scheduled evaluations by delivering an exceptional patient experience from first contact through onboarding. This individual responds quickly to inquiries, conducts discovery conversations, verifies insurance benefits, coordinates documentation, and ensures seamless handoffs to the care team.

Success in this role requires empathy, strong communication skills, attention to detail, and the ability to balance a high-volume pipeline with personalized patient care.

Key Responsibilities

Lead Management & Conversion

Respond to all inbound leads within 5 minutes of receipt
Manage inquiries from phone, web forms, referrals, email, and fax channels
Conduct discovery calls to understand patient needs and motivations
Build rapport quickly and guide patients toward scheduling an evaluation
Strong consultative selling skills with the ability to uncover needs, build trust quickly, and guide prospects toward a decision.
Address common concerns related to cost, timing, insurance, and treatment options
Ensure every interaction ends with a clear next step

Insurance Verification & Financial Guidance

Verify insurance eligibility, benefits, and authorization requirements
Provide accurate financial estimates before the first visit
Explain payment options and financial agreements clearly and professionally
Assist cash-pay patients in understanding the value of care and available programs

Patient Onboarding & Coordination

Schedule evaluations and send onboarding materials
Ensure intake forms and required documentation are completed prior to appointments
Provide appointment reminders and proactive follow-up
Coordinate seamless handoffs to Patient Care Advisors and clinical teams
Maintain clear communication regarding patient goals, insurance status, and special circumstances

CRM & Documentation Management

Create and maintain accurate patient records in CRM and EMR systems
Document patient goals, referral sources, insurance information, and relevant notes
Ensure consistency and accuracy across all systems
Maintain high standards of data integrity and compliance

Personal Injury & Workers’ Compensation Support

Collect and document case information accurately
Coordinate lien agreements and supporting documentation
Work closely with billing and administrative teams on complex cases
Escalate legal or authorization concerns appropriately

Required

Fluent English and Spanish communication skills
2+ years of experience in patient coordination, healthcare intake, customer service, call center, admissions, or sales-focused healthcare roles
Strong phone presence and relationship-building skills
Experience handling sensitive information with professionalism and confidentiality
Excellent organizational and multitasking abilities
Ability to work independently in a remote environment
Strong attention to detail and follow-through

Preferred

Experience with CRM(Second Door or similar) and EMR systems(Prompt)
Insurance verification and healthcare benefits experience
Physical therapy, medical practice, healthcare services, or wellness industry experience
Sales, appointment-setting, or lead conversion experience

What Makes You Successful

You build trust quickly and naturally.
You are highly responsive and action-oriented.
You communicate with empathy, confidence, and professionalism.
You enjoy helping people navigate complex situations.
You are comfortable discussing insurance, finances, and treatment options.
You combine strong sales instincts with a genuine desire to help others.
You thrive in a fast-paced, mission-driven environment.

Language Requirements

Fluent English (required)
Fluent Spanish (required)

Compliance & Professional Standards

Maintain HIPAA compliance and patient confidentiality at all times
Follow company policies, procedures, and documentation standards
Demonstrate professionalism, accountability, and integrity in all patient interactions
Maintain accurate records and ensure compliance with healthcare regulations

Job Type: Full-time

Pay: $27,000.00 - $30,000.00 per month

Experience:

Patient Care Specialist: 3 years (Required)

Work Location: Remote

Postulación rápida

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