Jr IT Regional Service Desk Coordinator
Johnson Electric Group Mexico, S. de R.L. de C.V. —Calera Víctor Rosales, Zac.
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Jr IT Regional Service Desk Coordinator

Johnson Electric Group Mexico, S. de R.L. de C.V. -
Calera Víctor Rosales, Zac.

Postulación rápida

Información del empleo

Cualificaciones

Gestión de activos
Administración de personal
Informática
Inglés
Microsoft Office
Licenciatura
Software de acceso remoto
Experiencia en manufactura
Tecnologías de la información

Descripción completa del empleo

Join Our Team as an Jr IT Regional Service Desk Coordinator at Johnson Electric!

Location: Zacatecas, MX (Onsite / Plant‑Based)
Vacancy Type: Existing Position
On‑Call: Required (rotation)

As our next Jr IT Regional Service Desk Coordinator, you will provide hands‑on, first‑level IT support across the Americas Region. You will support end‑user devices, infrastructure assets, and system monitoring while ensuring accurate documentation, cybersecurity compliance, and reliable day‑to‑day IT operations in a fast‑paced manufacturing environment.

Why You’ll Love Working Here

Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
Strong Leadership: Work under experienced and visionary leaders who guide the company towards success.
Innovation Hubs: Access to state-of-the-art facilities and innovation hubs that foster creativity and development.
Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.

What You’ll Be Doing

Providing first‑level support for hardware, software, and network issues across the region
Installing, configuring, and maintaining desktops, laptops, printers, scanners, and other IT equipment
Monitoring system alerts and creating incident tickets in a timely manner
Recording accurate IT asset, configuration, and support data in the CMDB
Maintaining infrastructure asset inventory and supporting change management processes
Ensuring Service Desk ticketing data supports effective problem resolution
Assisting with infrastructure components including servers, switches, routers, and wireless access points
Supporting patch management activities and backup completion reporting
Collaborating with corporate IT teams on infrastructure projects and system rollouts
Ensuring compliance with cybersecurity policies and procedures
Providing basic technical guidance and training to end‑users
Participating in on‑call rotation and providing after‑hours support as required
Performing other duties as assigned

What We’re Looking For

Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
Bachelor’s degree preferred
Minimum 1 year of experience in IT support or infrastructure operations
Experience remote desktop tools
Experience in a manufacturing or industrial environment is an asset
Proficiency with:
- Windows operating systems
- Microsoft Office Suite
- Basic networking concepts
- Remote desktop tools
Familiarity with IT ticketing systems and ITIL practices
Strong English speech and writing skills
Ability to multitask, troubleshoot, and work independently

Bonus Points If You Have

Industry certifications such as CompTIA A+, Network+, Microsoft, or Cisco
Experience with CMDB or IT asset management tools
Exposure to cybersecurity or compliance‑driven IT environments

Physical & Work Environment Requirements

Ability to lift and carry up to 40 lbs
Frequent walking, standing, bending, and equipment handling
Manual dexterity for working with cables, tools, and small components
Comfortable working in manufacturing plants, including production areas and server rooms

Safety Requirements

Compliance with all company safety and cybersecurity policies
Use of appropriate PPE when working in production or technical areas
Participation in safety training and prompt reporting of hazards or incidents

How to Apply

Apply online at www.johnsonelectric.com — We can’t wait to meet you!

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.

Postulación rápida

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