4 publicaciones de empleo destacadas de customer care specialist en tijuana, bcn (¡Están contratando!)

Customer Care Specialist
LKO Manufacturing, S. de R.L. de C.V. —Tijuana, B.C.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
13d
Talent Acquisition Specialist -Temp (Remote, Located in Mexico)
Visit.org —Tijuana, B.C.
- Home Office (Desde casa)
- Administración de personal
- Reclutamiento
Postulación rápida
6d
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Seguros Confie —Tijuana, B.C.
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
13d
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Solar Turbines —Tijuana, B.C.
- Tiempo completo

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Postulación rápida
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Customer Care Specialist

LKO Manufacturing, S. de R.L. de C.V.
Tijuana, B.C.

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Información del empleo

Tiempo completo
Hace 13 días

Cualificaciones

Apoyo en ventas
Administración de personal
Experiencia en ventas
Servicio al cliente
ERP systems
NetSuite
Inglés
Ventas internas
Atención al cliente

Descripción completa del empleo

Descripción y detalle de las actividades

We are seeking a detail-oriented and service-driven Specialist to serve as a primary liaison between our clients and sales organization. This role is responsible for delivering an exceptional experience through timely communication, accurate order management, proactive follow-up, and effective first contact resolution (FCR).

Because this role supports business partners throughout the United States, strong written and verbal English communication skills are essential. The ideal candidate can communicate professionally, confidently, and effectively across phone, email and chat interactions.

Include the following.

1. Process sales orders, revisions, cancellations, and related transactions accurately and efficiently.

2. Fluid use of ERP systems to manage order lifecycles, maintain account records, research transactions, document activities, and support cross-functional coordination throughout the fulfillment process.

3. Consistently meet or exceed established Balanced Scorecard and KPI performance metrics, including service levels, order accuracy, responsiveness, productivity, and quality standards.

4. Respond to inquiries regarding product availability, pricing, order status, lead times, shipment tracking, claims, and service requests.

5. Proactively communicate order updates, delays, inventory constraints, and shipping information in a clear and proactive manner.

6. Partners with Sales, Supply Chain, Logistics, Warehouse Operations, Accounts Receivable and Marketing to resolve order and service-related matters.

7. Maintain accurate account records, order documentation, and communication history within company systems.

8. Support continuous improvement initiatives by recommending enhancements to workflows, procedures, and overall efficiency.

9. Contribute to departmental goals related to order accuracy, response times, satisfaction metrics, and productivity.

10. Participate in team meetings, training activities, and special projects as assigned.

Experiencia y requisitos

Attention to Detail
Accountability & Ownership
Effective Communication
Product & Design Aptitude
Problem Solving & Critical Thinking
Time Management & Prioritization
Collaboration & Teamwork
Adaptability in a Fast-Paced Environment
2–5 years of experience in customer service, inside sales support, order management, or a related role.
Experience working with ERP systems and business applications; NetSuite experience is considered an asset.
Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy
Experience supporting clients, sales teams, distributors, or business partners within manufacturing, building materials, flooring, millwork, architectural products, or related industries is preferred.

Beneficios

Beneficios de acuerdo a la LFT

Número de vacantes 1

Área Atención a Clientes/Call Center/Telemarketing

Contrato Permanente

Modalidad Presencial

Turno Diurno

Jornada Tiempo Completo

Horario

Tiempo completo
Turno Matutino
Tuno de 10 horas
Lunes a viernes

Estudios Carrera con título profesional

Inglés Hablado: Avanzado, Escrito: Avanzado

Disponibilidad p. viajar No

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customer care specialist empleos en tijuana, bcn

Customer Care Specialist

Talent Acquisition Specialist -Temp (Remote, Located in Mexico)

App Support L1

(INTERN) Service Parts Specialist (Tijuana, MX)

Other jobs to consider

Quiero recibir la alerta de empleo más reciente para customer care specialist en tijuana, bcn

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