Personal Injury Case Manager
Client Advocacy & Case Management
Tijuana, B.C., Mexico
100% On-Site | Voxcentrix
Full-Time | Pacific Standard Time (PST)
Join a Team That Makes a Difference
At FLF, a growing Personal Injury Law Firm, we believe that every client deserves to feel supported, informed, and cared for during some of the most challenging moments of their lives.
Behind every successful case is a dedicated team working to ensure clients receive the medical treatment, communication, and advocacy they need throughout the legal process. Our Case Managers play a critical role in helping clients navigate their recovery journey while supporting the successful resolution of their cases.
We are seeking an experienced and compassionate Personal Injury Case Manager to join our team and help deliver the exceptional service our clients deserve.
If you're passionate about helping people, building strong relationships, and making a meaningful impact through your work, we'd love to hear from you.
Why This Role Matters
As a Personal Injury Case Manager, you will serve as one of the primary points of contact for our clients throughout their treatment and recovery journey.
You will coordinate medical care, maintain communication with healthcare providers and insurance companies, monitor case progress, and ensure every client receives the support and guidance they need.
Your work directly impacts client satisfaction, treatment outcomes, and the overall success of each case.
The relationships you build and the attention you provide can make a meaningful difference in the lives of people recovering from serious injuries.
Compensation & Benefits
- Competitive base salary paid in USD twice a month
- Settlement performance bonus opportunities
- Career advancement opportunities
- Ongoing training and professional development
- Collaborative and supportive team environment
- Modern office located in Guadalajara's premier financial district
- Opportunity to grow within a rapidly expanding organization
What You'll Do
Client Advocacy & Communication
- Serve as a primary point of contact for clients throughout their case.
- Build trust and maintain strong client relationships through consistent communication.
- Provide updates, answer questions, and guide clients through each stage of the process.
- Ensure clients feel informed, supported, and cared for throughout their recovery journey.
Medical Coordination & Case Progression
- Coordinate appointments and treatment plans with medical providers.
- Monitor treatment progress and ensure continuity of care.
- Follow up with providers and clients to maintain case momentum.
- Identify and address potential delays or obstacles that may impact case progression.
Medical Records & Documentation
- Collect, review, and organize medical records and billing documentation.
- Maintain accurate and complete case files.
- Ensure documentation is properly prepared to support settlement negotiations and case resolution.
- Assist in building comprehensive demand packages.
Case Management & Collaboration
- Communicate with insurance adjusters, medical providers, and internal legal teams.
- Maintain accurate updates within case management systems.
- Track case milestones and proactively move files toward resolution.
- Collaborate with attorneys, negotiators, and support staff to achieve successful outcomes.
What We're Looking For
Required Qualifications
- Minimum 2 years of experience in Personal Injury, Insurance Claims, Medical Coordination, or Case Management.
- Strong verbal and written English communication skills.
- Experience communicating professionally with medical providers, insurance companies, and clients.
- Strong organizational and time-management skills.
- Ability to manage multiple active cases simultaneously.
- High attention to detail and commitment to accurate documentation.
Preferred Qualifications
- Previous experience in a U.S. Personal Injury law firm.
- Experience using Filevine, CasePeer, or similar case management systems.
- Knowledge of personal injury treatment workflows and settlement processes.
- Experience working in fast-paced, client-focused environments.
The Type of Person Who Thrives Here
Our most successful Case Managers are:
- Compassionate and client-focused
- Strong communicators who build trust easily
- Highly organized and detail-oriented
- Proactive problem-solvers
- Comfortable managing multiple priorities
- Accountable and dependable
- Team-oriented and collaborative
- Committed to delivering an exceptional client experience
Why Join FLF?
At FLF, we believe that great client experiences begin with great people.
We invest in our team members by providing the training, support, and opportunities needed to build rewarding careers while making a meaningful impact.
As our firm continues to grow, you'll have opportunities to expand your skills, take on new challenges, and advance professionally within a high-performing organization.
About FLF
FLF is a growing Personal Injury Law Firm dedicated to helping injured individuals and their families obtain the justice and compensation they deserve.
We combine exceptional legal representation with compassionate client service, recognizing that every case represents a real person facing a difficult situation. Our team is committed to making a positive difference in the lives of our clients and in the communities we serve.
Our Core Values
Loyalty – To our clients, our team, and our mission.
Trust – Building confidence through transparency, consistency, and results.
Respect – For clients, colleagues, and the communities we serve.
Accountability – Taking responsibility for outcomes, both successes and mistakes.
Continuous Growth – Striving to learn, adapt, and improve daily.
Equal Opportunity Employer
FLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Ready to Apply?
If you're looking for an opportunity to build a meaningful career, advocate for clients during important moments in their lives, and be part of a team that truly makes a difference, we'd love to hear from you.
Apply today and help clients move forward with confidence, support, and exceptional care.
