Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview
The Associate Talent Sourcer plays a critical role in supporting hiring across LATAM, with a strong focus on sales recruitment. This role is ideal for an early-career recruiting professional looking to grow into a full-cycle Talent Acquisition Partner.
You will partner closely with hiring managers and the LATAM TA team to build high-quality pipelines, deliver an exceptional candidate experience, and support employer branding initiatives. Leveraging modern sourcing tools, including AI-powered platforms, you will help connect top talent with meaningful career opportunities at Genesys.
Key Responsibilities
- Support full-cycle recruiting activities across LATAM, with emphasis on sourcing and pipeline development
- Manage 2–3 requisitions per quarter, starting with 1–2 during onboarding
- Build and nurture candidate pipelines across primarily sales roles (70–75%) and other functions
- Develop and execute personalized outreach strategies to engage top talent
- Utilize AI-powered sourcing tools (e.g., Findem) and LinkedIn to identify candidates
- Partner with hiring managers, HR Business Partners, and the LATAM TA team on hiring needs
- Ensure job postings are inclusive, compelling, and aligned with Genesys’ employer brand
- Support employer branding initiatives, including social media, content, and events (e.g., job fairs)
- Maintain accurate candidate data and compliance within Workday ATS
- Stay informed on LATAM talent market trends and competitive insights
What You’ll Bring
- 1–2 years of experience in recruiting, sourcing, or talent coordination
- Strong communication skills in English and Spanish (Portuguese is a plus)
- Experience screening resumes and engaging candidates
- Interest in employer branding, social media, or recruitment marketing
- Ability to manage multiple priorities across regions and stakeholders
- Familiarity with sourcing tools or AI recruiting platforms is a plus
Work Model & Location
- Based in Mexico City with a hybrid requirement (2 days per week in office)
- Candidates located in or near Mexico City or Toluca are preferred
Why Join Genesys
- Opportunity to grow into a full-cycle Talent Acquisition Partner role
- Exposure to regional LATAM hiring strategy and international collaboration
- Hands-on experience with modern recruiting tools and AI sourcing technologies
- Supportive, collaborative, and globally distributed team environment
Additional Information
- CV/Resume must be submitted in English
Working at Genesys
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AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
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A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
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Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
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Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
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Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
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Our Talent Acquisition team reviews your application with the hiring team.
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A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
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We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
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After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
