Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
The Associate Talent Acquisition Partner (TAP) plays a key role in assisting the recruiting team in attracting and engaging top talent across LATAM. This position supports the full recruitment lifecycle through proactive sourcing, candidate engagement, and partnership with hiring teams. Leveraging modern recruiting technologies, including AI-powered sourcing tools, the Associate TAP helps build pipelines, deliver an exceptional candidate experience, and contribute to Genesys' growth by connecting great talent with meaningful career opportunities.
Key Responsibilities
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Understanding of recruitment fundamentals, candidate sourcing strategies, and talent attraction.
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Ability to build and nurture pipelines across sales and technical roles
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Develop personalized messaging strategies that attract candidates to Genesys
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Utilize AI-powered recruiting tools such as Findem.AI to identify and engage talent in Mexico and other LATAM markets
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Partner with the talent team, hiring managers and HR Business Partners on hiring activity
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Ensure job postings are precise, compelling, inclusive, and aligned with Genesys’ brand and hiring standards
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Stay current on market trends
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Support LATAM Talent Team with sourcing/scheduling assistance
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Maintain accuracy and compliance in Workday ATS throughout the hiring process
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Collaborate on employer branding initiatives, especially through social media and content engagement
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Actively contribute to team projects that enhance recruitment innovation and operational excellence
Requirements
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Strong communication skills in Spanish and English (Portuguese a plus)
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Ability to work in a hybrid model (Must be in Mexico City Office 2 days per week)
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Experience sourcing and utilizing AI tools is plus
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Ability to work with hiring teams across multiple countries, talent segments and time
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Bachelor's degree or 1-2 years of equivalent relevant experience.
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CV/Resume submissions must be in English
Working at Genesys
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AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
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A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
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Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
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Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
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Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
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Our Talent Acquisition team reviews your application with the hiring team.
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A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
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We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
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After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
