17 publicaciones de empleo destacadas de technical support engineer ii en remote mexico (¡Están contratando!)

Technical Support Engineer II
TrueML —Desde casa
- $44,000 a $56,000 por año
- Tiempo completo
- Home Office (Desde casa)
- DevOps
- Experiencia en bases de datos
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Postulación rápida
8h
Software Engineer II (Contract)
Spring Financial Inc. —Desde casa
- $612,000 a $857,000 por año
- Home Office (Desde casa)
- DevOps
- Java
- JavaScript
Postulación rápida
Technical Support Engineer
Samsara —Desde casa
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Informática
- Servicio al cliente
- Permiso de maternidad y paternidad
Senior Engineer Supplier Development - Power Distribution
Rivian —Desde casa
- $592,100 a $740,138 por año
- Tiempo completo
- Home Office (Desde casa)
- Ingeniería
- Inglés
- Maestría
Analytics Engineer II (Contract)
Spring Financial Inc. —Desde casa
- $612,000 a $857,000 por año
- Home Office (Desde casa)
- SQL
Postulación rápida
Lead Cost Engineer - Electrical
Rivian —Desde casa
- $751,700 a $939,653 por año
- Tiempo completo
- Home Office (Desde casa)
- Ingeniería
- Licenciatura
- Disponible para viajar
- Seguro de vida
Network Operations Engineer (Optical Transport) – Remote
Empleos8 —Desde casa
- Desde $35,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Oracle
- Salesforce
- Inglés
Postulación rápida
Data Platform Engineer II (Contract)
Spring Financial Inc. —Desde casa
- $612,000 a $857,000 por año
- Home Office (Desde casa)
- SQL
- Python
Postulación rápida
2d
Software Engineer II- Java + Python
Confiz —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Oracle
- Java
- Experiencia en bases de datos
Postulación rápida
Software Engineer II- Python
Confiz —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Oracle
- Java
- Experiencia en bases de datos
Postulación rápida
Service Manager II - Aero
FieldCore —Desde casa
- Incluye fines de semana
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Inglés
Software Engineer II – Java (Spring Boot / Cloud / Kafka & Kubernetes)
Confiz —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Java
- Maestría
Postulación rápida
Java + React Full Stack Engineer Level II (Production Experience Required)
Confiz —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
Postulación rápida
Full Stack Developer - Level II
Confiz —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- Java
Postulación rápida
CRM Senior Business Systems Analyst
Illumina —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Salesforce
- ERP systems
Staff Salesforce Developer
Illumina —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Informática
- DevOps
- Licenciatura
Senior Salesforce Developer
Illumina —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Informática
- DevOps
- Licenciatura

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Software Engineer II (Contract)
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Technical Support Engineer II

TrueML -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$44,000 a $56,000 por año
Hace 8 horas

Beneficios

Vacaciones adicionales o permisos con goce de sueldo
Seguro de vida

Cualificaciones

Ingeniería de software
DevOps
Experiencia en bases de datos
SQL
Servicios financieros
Recursos humanos

Descripción completa del empleo

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

About the Role:

TrueML Products is seeking a technically autonomous Platform Enablement Engineer II (PET) to serve as a critical bridge between our client-facing teams and core Engineering organization. In this role, you will move beyond standard troubleshooting to independently own complex technical investigations, identify root causes, and provide Engineering with high-quality technical context when deeper expertise or code changes are required.

You will combine technical troubleshooting, operational ownership, and strong cross-functional communication to help keep the business moving while allowing Engineering teams to remain focused on high-value development. The ideal candidate demonstrates investigative grit, operates effectively with minimal supervision, translates complex system behavior into actionable business context, and actively contributes to improving the technical capabilities of the broader team.

Work-Life Benefits

Unlimited PTO
Medical benefit contributions in congruence with local laws and type of employment agreement

What You'll Do - Advanced Technical Investigations & Engineering Partnerships

Root Cause Ownership: Independently diagnose complex workflow failures, platform anomalies, and system behavior using logs, database investigation, API testing, and other available technical resources.
High-Fidelity Escalation: Provide Engineering teams with rigorous, data-backed investigation results, reproduction steps, logs, technical context, and clearly defined requests for assistance.
Proactive Deep Dives: Investigate beyond surface-level symptoms to identify potential root causes and recurring patterns before issues are escalated or resolved.
System Investigation: Navigate application behavior, source code, logs, APIs, and database data to correlate symptoms across systems.
Deployment Awareness: Collaborate with Engineering to understand deployments, architectural changes, dependencies, and potential downstream impacts.

What You'll Do - Operational Excellence & Ownership

Autonomous Execution: Operate with minimal day-to-day supervision while effectively prioritizing high-volume operational work alongside longer-term initiatives.
Queue Integrity: Maintain strong ownership of the team's operational queue, ensuring issues have clear owners, current documentation, and defined paths toward resolution.
End-to-End Ownership: Drive assigned issues from initial investigation through resolution, escalation, or handoff while maintaining appropriate stakeholder communication.
Process Improvement: Identify and implement small-scale process or tooling improvements that reduce friction for PET, Engineering, and stakeholders.
Strategic Friction Reduction: Recognize recurring issue patterns and surface larger platform or operational problems to leadership with supporting data and business impact.

What You'll Do - Communications & Collaborations

Serve as a technical liaison between client-facing teams, Product, Engineering, and other stakeholders.
Use AWS services, logs, and platform resources as part of independently investigating and diagnosing complex technical issues.
Proactive Communication: Proactively communicate issue status, technical findings, blockers, business impact, and next steps to stakeholders and partner teams without requiring follow-up.
Translate complex technical problems into clear business impact and actionable next steps.
Facilitate cross-functional technical discussions when multiple teams are required to resolve an issue.
Produce clear post-incident or issue summaries describing symptoms, investigation, impact, findings, and resolution.
Maintain high-quality technical documentation, troubleshooting workflows, and decision trees that enable others to resolve similar issues independently.
Actively participate in team troubleshooting and collaborate with peers before escalating issues.
Help less-experienced engineers develop stronger investigative and troubleshooting skills by explaining the how and why, rather than simply providing answers.
Share technical discoveries, SQL queries, troubleshooting techniques, and investigation patterns with the broader team.
Use GenAI tools to accelerate log analysis, understand code behavior, develop queries or scripts, and produce high-quality technical documentation.
Identify opportunities where AI or automation can reduce repetitive operational work and improve team efficiency.

Who You Are - (Required Qualifications)

2–5 years of relevant experience in technical support engineering, platform enablement, software engineering, DevOps, production support, or another deep technical troubleshooting role.
Strong troubleshooting skills using observability and log-analysis platforms such as Datadog or Observe.
Experience troubleshooting applications and services operating within AWS cloud environments.
Experience investigating data using complex SQL queries.
Ability to manually test APIs using tools such as Postman or cURL, validate JSON payloads, and diagnose failures using browser developer tools.
Ability to navigate source code and application logic sufficiently to correlate user-facing behavior with backend logs and system behavior.
Demonstrated ability to independently investigate complex technical issues and manage competing priorities.
Strong written and verbal communication skills, including the ability to translate technical problems into business impact.
Experience using GenAI tools such as GitHub Copilot, Gemini, Claude, or similar tools to assist with technical investigation, scripting, documentation, or information discovery.

How You Stand Out - (Preferred Qualifications)

Experience developing scripts or advanced queries to aggregate data or automate repetitive operational tasks.
Experience investigating RBAC, permissions, authentication, or authorization-related failures.
Experience supporting high-stakes client onboarding, production incidents, or critical business workflows.
Working knowledge of one or more programming or scripting languages.
Strong SQL skills and familiarity with application and database architecture.
Experience creating technical runbooks, troubleshooting guides, or operational documentation.

For non-U.S.-based hires, the overall base salary framework for this role currently spans $44,000 to $56,000 [USD] per year. The applicable base salary range for any individual hire depends on the geographic labor market associated with the employee’s primary work location along with other factors such as relevant skills, experience, and qualifications.

We encourage you to speak to your recruiter to learn more about our compensation philosophy as well as discuss our benefits, total rewards, and opportunities for growth.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.

Our Dedication to Diversity & Inclusion

TrueML is an equal-opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions, and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Postulación rápida

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