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FIFA Fan Operations Gate Supervisor - Match Day Only

FIFA -
Monterrey, N. L.

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Información del empleo

Beneficios

Seguro dental
Seguro de la vista
Seguro de vida

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Administración de personal
Plurilingüe
Visio
Inglés
Microsoft Office
Licenciatura
Contratos
Seguridad
Administración del tiempo

Descripción completa del empleo

FIFA Fan Operations Gate Supervisor - Match Day Only

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

THE POSITION

This role is designated as match day-only and includes participation in a select number of required training sessions scheduled ahead of the tournament. Reporting organizationally to the Fan Operations Venue Lead, the Gate Supervisor will be a key member of the FIFA26 Fan Operations team, and work in close collaboration with other key individuals responsible for delivering a seamless fan experience from the Last Mile to the Stadium.

The main responsibilities and oversights of the Gate Supervisor for the FIFA World Cup 26™ include:

Responsible for the match day management of assigned Fan Operations Volunteers including being the first point of contact for questions, coordinating deployments and breaks, ensuring their welfare as well as collecting and providing feedback
Provide regular reports and updates to Fan Operations Coordinator regarding the performance and status of the gate operations and volunteers
Observe any crowd flow issues and raise accordingly. Communicate necessary action to volunteers.
Monitor gate operations to ensure adherence to security and access control procedures and raise concerns accordingly to Fan Operations Venue Lead
Collaborate with security, operations and management teams to improve processes
Ensure compliance with company policies, safety regulations, and legal requirements
Communicate effectively with customers, vendors, and other stakeholders to resolve any issues and maintain positive relationships
Provide clear information and wayfinding to fans entering the stadium and assist with issue resolution

YOUR PROFILE

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

Bachelor’s degree
Must be available for all matches at the venue
Excellent communication and interpersonal skills
Strong organizational and time management skills
Familiarity with security regulations and best practices
Ability to make sound decisions under pressure and handle challenging situations with tact and professionalism

Work Experience

2+ years of experience in a supervisory role within a gate services or related department
Proven track record of effectively leading and managing teams, experience managing volunteers is an asset
Experience working and collaborating with large teams

Languages

Fluent in English. Spanish and/or French proficiency is a plus

Technology

Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools.

Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.

Employment Type

Fixed Term Contract

Location

Monterrey

Workplace type

Onsite

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