Job Description:
What will you do:
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Manage Tickets from employees to follow up on missing documentation, clarify information related to dependent verification, and provide support during the Annual Benefits Enrollment process.
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Research employee issues in HR Policy, Benefits, Comp and Payroll utilizing online and written reference material.
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Coordinates, administers and communicates compensation plans, benefit plans, disability insurance, life insurance, retirement plans and incentive plans.
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Maintains and accesses a variety of confidential records including personnel files, payroll changes, employment applications, benefit enrollments, executive compensation, incentive plans and departmental budgets.
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Escalates unanswered questions to organizational experts.
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Maintains contact with employee until issue is fully resolved.
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Documents responses to employee in an online case management system.
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Assists management in identifying trends and issues.
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May be asked to assist with other administrative functions
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This position is accountable for the day-to-day administration and coordination of company HR programs (training, development, compensation, benefits, etc.).
What qualifications will make you successful for this role?
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Currently student of Administration, International Trade, Psychology or related majors. (Grad date: August 2027 or later - MUST)
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Advanced English. (must)
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Advanced Excel. (must)
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Customer service oriented.
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Excellent communication skills.
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Location: Monterrey HUB (Punto Valle)
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Scheme: Remote
Who will you report to?
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Report to the PeopleLink Delivery Operational Leader for MX & SAM, supporting PeopleLink operations and employee experience initiatives across the region.
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Collaborate closely with employees, people managers, HR partners, and cross-functional teams to deliver high-quality people operations support and services.
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Individual contributor role with broad exposure to HR processes, employee lifecycle activities, continuous improvement initiatives, and opportunities to contribute to operational excellence across the organization.
What skills and capabilities will make you successful?
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Strong customer service mindset with a passion for delivering a positive employee experience.
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Excellent attention to detail and ability to manage sensitive and confidential information with discretion.
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Strong organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment.
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Effective communication and collaboration skills to work with employees, managers, HR partners, and cross-functional teams.
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Proactive attitude, problem-solving mindset, and eagerness to learn and continuously improve processes.
(External) English Qualifications:
What’s in it for you?
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Be part of a collaborative PeopleLink team that plays a key role in supporting employees throughout their career journey.
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Gain hands-on experience across a variety of people operations processes, including employee lifecycle support, case management, and HR service delivery.
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Develop expertise in HR systems, tools, and processes used within a global organization.
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Work with diverse stakeholders across HR, business teams, and regional and global support functions.
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Contribute to continuous improvement initiatives that enhance efficiency and employee experience.
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Build valuable skills and a strong foundation for career growth within Human Resources, People Operations, or Employee Experience functions.
Ready to start your HR journey with a team that's excited to teach and support you? Apply today!
Local Benefits (English):
Rewards designed for you
Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.
- Country-specific programs and initiatives may be available.
(External) English Company Boiler Plate:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
