2 publicaciones de empleo destacadas de office bilingual assistant en monterrey, nuevo león (¡Están contratando!)

WFH – Insurance Support | Monterrey Residents Only - Bilingual Customer Service Representative
Cover Desk Mexico —Monterrey, N. L.
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- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
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2d
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Columbus McKinnon Corporation —Apodaca, N. L.
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WFH – Insurance Support | Monterrey Residents Only - Bilingual Customer Service Representative

Cover Desk Mexico
Monterrey, N. L.

Postulación rápida

Información del empleo

Tiempo completo
$17,350 a $17,860 por mes
Hace 2 días

Cualificaciones

Bilingüe
Plurilingüe
Servicio al cliente
Inglés
Licenciatura

Descripción completa del empleo

Work from Home – Must live in Monterrey, N.L.

Cover Desk Mexico is looking for bilingual professionals in Monterrey to support U.S. insurance agencies as Virtual Assistants. If you enjoy helping customers, working in a professional environment, and using your English skills daily, we would love to hear from you.

Work from home
Monday – Friday schedule (weekends off)
Monthly pay: $17,350 – $17,860 MXN (before taxes) + bonus eligibility

⸻

What You’ll Get

Full-time position (40 hours per week)
Monday–Friday schedule — weekends off
Competitive monthly pay: $17,350–$17,860 MXN
Monthly Internet & Electricity Work-From-Home allowance
One-time ergonomic chair benefit
Paid training
Company-issued computer and equipment
Vacation days + 8 U.S. holidays
Vacation premium & Aguinaldo
Full benefits under Mexican Labor Law

⸻

What You’ll Do

As a Bilingual Customer Service Representative / Virtual Assistant, you will support a U.S.-based insurance agency by providing excellent customer service and administrative support.

Your responsibilities will include:

Handling inbound calls from U.S. insurance customers
Assisting with customer service requests and basic policy support
Transferring calls to licensed agents when necessary
Supporting back-office tasks and documentation
Using multiple systems and tools to assist customers
Collaborating with U.S.-based teams

⸻

Who We’re Looking For

We are looking for motivated bilingual professionals who:

Communicate confidently in English and Spanish
Enjoy helping customers and solving problems
Are comfortable multitasking in a fast-paced environment
Have a positive attitude and strong teamwork skills

⸻

Role Requirements

Bachelor’s degree (REQUIRED)
at least 3 years of experience (BPO, customer service, or insurance preferred)
Strong English communication skills (spoken and written)
Stable high-speed internet (50 Mbps or higher)
Backup internet recommended
Reliable electricity and personal mobile phone
Private and quiet workspace at home
Must reside in the Monterrey metropolitan area
Available for immediate hiring

⸻

Languages

English (Required)
Spanish (Required)

Ready to grow your career with a company that values your skills and celebrates your success?

Join Cover Desk Mexico today!

Job Type: Full-time

Pay: $17,350.00 - $17,860.00 per month

Application Question(s):

Do you have at least 50 mbps high speed internet at home?
Have you been referred by a current Cover Desk employee? if Yes, Please indicate the name.
Do you have an American social security number, American visa, or a green card?
Are you located in Monterrey, N. L.? If not, Which city are you from?
Do you have experience in insurance, customer service, or call centers?
Please provide 2-3 references person from your previous job:

Name:
Position:
Contact no. :
Email Address:

Please indicate your contact no. where we can contact you.
Kindly share your availability for interview from Monday - Friday, 9am-4pm MX CST.

Education:

Bachelor's (Preferred)

Work Location: Remote

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WFH – Insurance Support | Monterrey Residents Only - Bilingual Customer Service Representative

Assistant Controller

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