20 publicaciones de empleo destacadas de training supervisor en mexico (¡Están contratando!)

SUPERVISOR, OPERATIONS, BILINGUAL
Qualfon —México, Zac.
- Tiempo completo
- Bilingüe
- Bachillerato
- Licenciatura
Operations Supervisor
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Bachillerato
- Servicios a huéspedes
- Gestión de venta al por menor
Sr. Supervisor, Wellbeing
Concentrix —Ciudad de México, CDMX
- Tiempo completo
- Inglés
Quality Management System Supervisor
Autoliv Inc. —Aguascalientes, Ags.
- Administración de personal
- Inglés
- Mejora continua
Transformation Sr Supervisor
PepsiCo —Miguel Hidalgo, CDMX
- Mejora continua
- Liderazgo
- Habilidades de comunicación
Quality Management System Supervisor
Autoliv Mexico —Aguascalientes, Ags.
- Administración de personal
- Inglés
- Mejora continua
Manufacturing Supervisor
Versigent —Guadalupe, Zac.
- Inglés
- Mejora continua
Stewards Supervisor
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Bachillerato
10d
Remote Cold Calling Supervisor | USD Pay
NADAX —Desde casa
- $25,000 a $35,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Inglés
Postulación rápida
6d
Operations Supervisor Rail
Wallenius Wilhelmsen —Aguascalientes, Ags.
- Microsoft Office
- Bachillerato
- Uso de computadora
1d
Culinary Supervisor - Arizona Financial Theater
Legends Global —Ciudad de México
- Incluye fines de semana
- Preparación de alimentos
- Inglés
Lead Management Supervisor - Bilingual
Zebra Technologies —Ciudad de México, CDMX
- Bilingüe
- Administración de personal
Regional Medical Supervisor
Versigent —Guadalupe, Zac.
- Maestría
- Licenciatura
- Seguro de vida
2d
Toolroom Supervisor
PHINIA —México, S. L. P.
- Tiempo completo
- Mantenimiento
- Inglés
- Microsoft Office
Receiving Inspection Supervisor
Abbott Laboratories —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Licenciatura
Production Supervisor
IMI plc —Parque Industrial Querétaro, Qro.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Production Supervisor H-M
Safran —México, Qro.
- Tiempo completo
- Inglés
- Licenciatura
Production Supervisor
Nidec AMEC —Ciudad Juárez, Chih.
- Desde $30,000 por mes
- Tiempo completo
- Administración de personal
- Licenciatura
- Control de calidad
- Ayuda o servicio de transporte
- Seguro de gastos médicos
Postulación rápida
KERING HR Operations Supervisor
Kering Corporate —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
Especialista de ejecución RTM- Centro
FERRERO —Ciudad de México, CDMX
- Experiencia en ventas
- Microsoft Office
- Licenciatura
13d

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SUPERVISOR, OPERATIONS, BILINGUAL

Qualfon -
México, Zac.

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Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Bachillerato
Licenciatura
Capacitación
Habilidades de organización
Liderazgo
Habilidades de comunicación

Descripción completa del empleo

Overview:

Mission: As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction.

This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example
the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely.

Dimensions of Leadership:

1. Mentor: Help others succeed in their personal and company goals. Know and understand each team member and ensure that all persons are supported to reach their full potential. Works on improving his/her own knowledge, skills, and abilities.

Coaching and Development:
Provide ongoing coaching and guidance to contact center agents for excellence.
Comply with Coaching, Quality Performance Metrics (QPM), and Performance Improvement Plan (PIP) policies and procedures.
Assist team members in discovering their total vocation and support their growth.
Create a positive learning environment, providing regular feedback and facilitating ongoing skill
development.
Qualfon Mission Leaders, as Mentors, prioritize integrity. They nurture individual growth, treat others with
respect, and uphold ethical standards while also complying with the laws of each country, state, or region where
Qualfon operates.

2. Manager: Make sure that we meet our responsibilities and deliver results to the best of our abilities.
o Client and Internal KPIs:
Attending client Key Performance Indicators (KPIs) and internal KPIs, such as Attendance and Attrition.
Assists Quality Assurance Review (QAR) in conducting Root Cause Analysis (RCA) and participates in the activities initiated by QAR for the improvement of the team’s performance.
Analyze workflows to identify areas for improvement, streamlining processes to enhance efficiency and customer satisfaction.
Uphold Qualfon standards by monitoring interactions, ensuring adherence to scripts and providing constructive feedback to the agents. Regularly update and maintain coaching scorecards.

Qualfon Mission Leaders, as Managers, prioritize results and teamwork. They manage the resources entrusted to them, emphasizing the importance of reaching targets for profitability.

3. Messenger: Represent Qualfon in a professional manner. Work to create a positive environment.

Communicate clearly across all channels and platforms.
Conduct regular team meetings and huddles for center updates.
Provide timely KPI updates and coaching logs.
Promote transparent communication between agents, management, and other departments, addressing concerns and fostering collaboration.
Represent your team's needs and successes to senior management.
Qualfon Mission Leaders, as Messengers, prioritize constant encouragement and active listening. They execute mission-driven communication, positive problem-solving, clear expression, and empathetic listening.

Qualifications:

High School Diploma (required); college degree or some college coursework (preferred).
Excellent communication skills, both written and verbal.
Proficiency in computer literacy.
Analytical and logical thinking abilities.
Strong planning and organizational skills.
At least 1 year (2 years preferred) of team leadership experience in a contact center setting, or
completion of Qualfon Supervisor certification and On-The-Job-Training

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training supervisor empleos en mexico

SUPERVISOR, OPERATIONS, BILINGUAL

Operations Supervisor

Sr. Supervisor, Wellbeing

Quality Management System Supervisor

Transformation Sr Supervisor

Quality Management System Supervisor

Manufacturing Supervisor

Stewards Supervisor

Remote Cold Calling Supervisor | USD Pay

Operations Supervisor Rail

Culinary Supervisor - Arizona Financial Theater

Lead Management Supervisor - Bilingual

Regional Medical Supervisor

Toolroom Supervisor

Receiving Inspection Supervisor

Production Supervisor

Production Supervisor H-M

Production Supervisor

KERING HR Operations Supervisor

Especialista de ejecución RTM- Centro

Quiero recibir la alerta de empleo más reciente para training supervisor en mexico

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