20 publicaciones de empleo destacadas de director of employee experience en mexico (¡Están contratando!)

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS
Pluxee —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
Head of International HR & Recruitment - HR Director - Builder Role
Carazo Enterprise SL —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Maestría
- Recursos humanos
Postulación rápida
Director of Marketing, MX
SharkNinja —Ciudad de México, CDMX
- Inglés
- Mejora continua
- Disponible para viajar
- Plan de adquisición de acciones empresariales
- Seguro dental
Director - Residences
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Recepción
Director of Corporate Strategy and Partnerships for Latin America
OPERATION SMILE INC —Ciudad Victoria, Tamps.
- Tiempo completo
- Inglés
- Disponible para viajar
- Disponibilidad para viajar hasta un 25 %
- Seguro de la vista
Postulación rápida
Director of Wellness
FAIRMONT —Playa del Carmen, QRoo.
- Tiempo completo
- Bilingüe
- Administración de personal
- Inglés
- Programa de bienestar
Postulación rápida
Director of Rooms
Etéreo —Playa del Carmen, QRoo.
- Incluye fines de semana
- Inglés
- Licenciatura
- Mejora continua
Postulación rápida
Director of Security, AAA
WWE —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Disponible para viajar
- Liderazgo
HR Director - Mexico
NBCUniversal —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Trabajo híbrido
- Licenciatura
- Recursos humanos
- Liderazgo
Director of Sales & Business Development
ZRG Partners —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Maestría
Postulación rápida
Director of Institutional Sales - StoneX PRO (Fx)
StoneX Group —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Salesforce
Director of Sales & Marketing
FAIRMONT —Playa del Carmen, QRoo.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
Postulación rápida
Oportunidades Futuras en Lockton México
Lockton, Inc. —América, CDMX
- Microsoft Excel
- Inglés
- Licenciatura
- Programa de bienestar
- Permiso de maternidad y paternidad
Global Benefits Senior Director
WTW —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Director of AI & Systems Architecture
Allview Real Estate —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Mantenimiento
Postulación rápida
Director of Revenue Management
Alila Mayakoba —Playa del Carmen, QRoo.
- Tiempo completo
- Administración de personal
- Inglés
- Maestría
Director, Global Sales (Mexico & Central America)
Preferred Travel Group —Ciudad de México, CDMX
- Microsoft Outlook
- Administración de personal
- Experiencia en ventas
Postulación rápida
Director - Event Management (non-ECM)
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Administración de personal
- Bachillerato
Oliver Wyman - Business Impact Manager - Mexico City
Oliver Wyman —City, Hgo.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Director Logistics
Mattel —Ciudad de México, CDMX
- Administración de personal
- ERP systems
- Inglés
8d

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DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Pluxee -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Gestión de operaciones
Servicio al cliente
Salesforce
Inglés
Maestría
Licenciatura
Mejora continua
Servicios financieros
Liderazgo

Descripción completa del empleo

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

The Customer Care & Operations Director leads the delivery of care services and operational execution at local level, ensuring that customer support is efficient, consistent, and aligned with Pluxee’s brand promise. This role is responsible for overseeing team structures, care delivery models, and process optimization. It ensures adherence to performance targets while promoting collaboration with global and central functions to implement standards, tools, and continuous improvement initiatives.

Reporting to the country CEO, the Director of Customer Experience and Operations will be responsible for establishing the strategy of customer service and operations, managing the complete journey of our clients and users, and promoting the continuous improvement of processes to ensure quality and safety in the services provided.

Your next challenge

Define and execute the customer experience strategy, fostering a customer-centric culture and ensuring that operational priorities are aligned with customer needs and business objectives.
Lead the end-to-end customer care and service delivery model, including internal teams, outsourced providers, and shared services, ensuring efficient, reliable, and high-quality experiences across all relevant touchpoints.
Drive operational excellence by managing performance indicators, analyzing customer and operational insights, identifying improvement opportunities, and implementing initiatives that enhance service quality, efficiency, and customer satisfaction.
Oversee key operational processes across card operations, payments, settlement, reconciliation, and related workflows, ensuring service continuity, operational control, compliance, and process optimization.
Partner with Marketing, Product, Technology, Merchants, Commercial, and global teams to identify customer pain points, improve journeys, enable operational readiness, and deliver impactful customer solutions.
Lead continuous improvement and transformation initiatives through process optimization, automation, digital solutions, and service innovation to improve customer and employee experience.
Manage external service providers, operational costs, budgets, and performance expectations to ensure sustainable and efficient service delivery.
Establish governance routines, proactively manage service communications and incidents, and provide leadership visibility through performance reviews, insights, and improvement plans.
Promote a culture of collaboration, accountability, and continuous improvement across local, regional, and global teams.

You’re a match

Bachelor's degree + Master’s degree in Administration, Operations, Customer Service, or related disciplines.
+10 years of experience with operations management, customer service, customer experience, and payments.
+3 years of experience in team leadership, preferably leading large CX and Operations teams in senior management or director roles.
Proven experience in digital solutions, digital products (such as mobile applications, web portals, and online services), as well as payment solutions or digital financial services companies.
Experience managing contact centers, shared services, or outsourced care functions, experience with contact center tools (e.g, Genesys)
Track record of performance improvement and service transformation.
Proficiency in CRM platforms and care analytics, Salesforce preferred.
Fluent English level (mandatory)
Soft skills: Strong leadership, firm and accountable leadership style, assertiveness, emotional intelligence, KPI-driven and hands-on approach, ability to challenge teams toward continuous improvement and avoid the status quo, strong focus on service excellence, automation mindset, collaborative team player, strong interpersonal skills, and ability to build positive relationships across teams and stakeholders.

Your Location:

Mexico City, Mexico (hybrid work model) -

Open to evaluate international assignment for internal candidates

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.

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director of employee experience empleos en mexico

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Head of International HR & Recruitment - HR Director - Builder Role

Director of Marketing, MX

Director - Residences

Director of Corporate Strategy and Partnerships for Latin America

Director of Wellness

Director of Rooms

Director of Security, AAA

HR Director - Mexico

Director of Sales & Business Development

Director of Institutional Sales - StoneX PRO (Fx)

Director of Sales & Marketing

Oportunidades Futuras en Lockton México

Global Benefits Senior Director

Director of AI & Systems Architecture

Director of Revenue Management

Director, Global Sales (Mexico & Central America)

Director - Event Management (non-ECM)

Oliver Wyman - Business Impact Manager - Mexico City

Director Logistics

Quiero recibir la alerta de empleo más reciente para director of employee experience en mexico

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