It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Primary Function of Position:
The Quality Operations Engineer works independently to drive the continuous improvement of all Quality Operations processes while meeting customer demands, area metrics and maintaining a high level of output quality. The Engineer will support engineering needs across the areas of IQC- Incoming Quality Control, PMC- Preventive Maintenance & Calibration, MRB – Material Review Board, DHR – Device History Record.
Roles & Responsibilities:
The Quality Operations Engineer may monitor all department metrics and provide recommendations for areas of opportunity or continuous improvement. They may analyze equipment performance, drive fixture development and improvement and assess automation opportunities. The Quality Operations Engineer may update DOPs and write work instructions to clarify or improve department processes. The Quality Operations Engineer also supports engineering activities across all Quality Operations functional areas. Tasks may include the following:
- Creates, analyzes and manages closure of Equipment Events (EEs)
- Creates and approves engineering changes
- Designs tools, as needed, to support PMC activities
- Participate in special projects related to PMC execution and cost efficiency, including RFID, in-house verification, and rebuild processes.
- PM and calibrate ISI Systems as 3000,4000, SP, ION or other required by ISI
- Perform/install system upgrades as necessary.
- Provide technical and clinical support to end-users and other ISI employees.
- Perform maintenance inspections as required to ensure system meets performance specifications.
- Maintain accurate configurations of installed base.
- Manage spare parts inventory.
- Creates procedures for in-house calibration activities
- Performs assessment, diagnosis and supports troubleshooting of ISI equipment not performing per equipment specifications.
- Derives tolerance specifications from engineering CAD models and Engineering specifications for inspection, maintenance and troubleshooting activities.
- Work with incoming quality inspection team to develop and revise inspection plans
- Support other quality operations initiatives as directed by the manager
Skills, Experience, Education, & Training:
- BS in Mechanical, Electrical Engineering or equivalent
- English 90%
- Familiar with Six Sigma principles/ tools
- Trained on ISI systems 3000, 4000, SP, ION or other required by ISI, desirable
- Capable of performing data analytics, excel/VBA, Tableau
- Able to work independently, switch gears and wear multiple hats
- Experience troubleshooting and resolving anomalies in Equipment, Fixtures, and Tooling, including the use of calipers, DMMs, and pin gauges
- Proficiency in Solidworks
- Honest, thorough, and self-motivated
- Understanding of Inspection (GD&T), Metrology, PMC, and GMP
- Comfortable with all phases of the product development process, including prototype assembly, test, debug, transfer, and sustaining
- Excellent creative problem-solving skills
- Excellent communication and documentation skills
- Comfortable troubleshooting and resolving complex assemblies
Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.
Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones.
Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología (“TCP”, por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación).
Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines.
Este puesto puede cubrirse con un nivel de puesto diferente al indicado aquí, según las necesidades del negocio y/o la experiencia, los conocimientos y las habilidades del candidato o la candidata seleccionado. La compensación se basará principalmente en el nivel del puesto en el que se cubra el rol y en las cualificaciones del candidato o la candidata, de conformidad con la legislación aplicable.
Shift: Day
