Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Job Description
Primary Function of Position
The Shipping Supervisor reports to the Materials Management Director and is responsible for leading daily shipping operations to ensure all outbound shipments are executed safely, accurately, on time, and in compliance with internal procedures and applicable regulations. This role supervises shipping personnel, supports training and performance development, and coordinates shipment planning and execution across internal departments to meet customer and business requirements.
The Shipping Supervisor also maintains shipping documentation and audit readiness, monitors operational performance, resolves shipment issues proactively, and drives continuous improvement initiatives. In addition, this position manages purchase orders for packaging materials through the Coupa system, ensuring appropriate inventory levels and timely replenishment to support shipping demand.
Success in this role requires strong cross-functional communication, a hands-on leadership style, attention to detail, and a continuous improvement mindset to deliver consistent, high-quality shipping performance.
Essential Job Duties
Develop resource and staffing projections to support departmental forecasting and workload planning.
Track daily/shift shipment activity and ensure all outbound deliveries meet required deadlines and service levels.
Address performance concerns by issuing corrective/disciplinary actions and maintaining accurate documentation in accordance with company policy.
Measure, analyze, and report team performance metrics; communicate results and drive actions to meet departmental targets.
Process and administer payroll for department staff, ensuring accuracy and timely submission.
Monitor operational metrics and implement corrective actions to maintain performance against established goals.
Respond to urgent shipping requests and changing priorities to ensure on-time shipment completion.
Promote a collaborative, team-oriented work environment and strengthen cross-shift/peer cooperation.
Follow up on assigned nonconformities (NCs) and nonconformance reports (NCRs) related to shipping; support investigation and closure activities.
Support and participate in internal audits, including documentation preparation, corrective actions, and follow-up.
Coordinate shipment planning and execution with internal departments to streamline processes and improve delivery performance.
Create and manage purchase orders in procurement systems for packaging and shipping supplies.
Utilize and support shipping operations through WMS/ERP platforms including SAP and TMS (Transportation management system) to plan, execute, and document shipments.
Coordinate with suppliers to ensure timely delivery and availability of packaging materials to support shipping operations.
Support all activities related to CTPAT certification, including compliance requirements, documentation management, and audit readiness.
Oversee onboarding for new hires and implement training and development plans to support performance and retention.
Facilitate and coordinate English ISU training for team members, including scheduling, attendance tracking, and follow-up as needed.
Utilize and support shipping operations through WMS/ERP platforms (including SAP) and Transportation Management Systems (TMS) to plan, execute, and document shipments.
Qualifications
Required Skills and Experience
1–3 years of experience as a Shipping Supervisor or in a similar shipping/logistics leadership role.
Working knowledge of shipping operations, including outbound execution, documentation, and meeting service-level deadlines.
Experience tracking operational KPIs and taking corrective action to maintain performance to targets.
Experience coaching, training, and onboarding employees; ability to lead teams in a fast-paced environment.
Proficiency with shipping/warehouse and business systems, including SAP (ERP)/WMS and TMS Platforms.
Strong written and verbal communication skills; ability to coordinate effectively with internal stakeholders and external partners (e.g., suppliers, carriers).
Ability to work a flexible schedule, including shift and weekend coverage as needed.
Required Education and Training
Bachelor’s degree in a related field (e.g., Logistics, Supply Chain Management, Industrial Engineering, or Business) preferred but not required.
Completion of on-the-job training in shipping operations, internal procedures, and department-specific workflows.
Basic proficiency with shipping, inventory, and timekeeping/payroll systems (e.g., ERP/WMS/TMS platforms).
Completion of required safety and workplace compliance training (e.g., EHS, PPE, equipment operation) as applicable to the role.
Preferred Skills and Experience
Ability to communicate effectively in English, both spoken and written (approximately 80% proficiency).
Proven experience managing, coaching, and developing teams.
Experience supporting internal audits and managing nonconformities (NCs/NCRs), including documentation and follow-up.
Familiarity with logistics forecasting, staffing projections, and resource planning.
Demonstrated ability to perform in a fast-paced, deadline-driven environment while managing changing priorities
Experience with CTPAT and/or OEAT certification processes, documentation, and compliance is preferred.
Additional Information
Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.
Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones.
Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología (“TCP”, por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación).
Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines.
Este puesto puede cubrirse con un nivel de puesto diferente al indicado aquí, según las necesidades del negocio y/o la experiencia, los conocimientos y las habilidades del candidato o la candidata seleccionado. La compensación se basará principalmente en el nivel del puesto en el que se cubra el rol y en las cualificaciones del candidato o la candidata, de conformidad con la legislación aplicable.
