20 publicaciones de empleo destacadas de talent en león gto. (¡Están contratando!)

Team Leader- Customer Service Call Center
Percepta —León, Gto.
- $21,000 por mes
- Administración de personal
- Servicio al cliente
- Inglés
- Descuento de empleados
- Seguro de vida
Postulación rápida
3d
CLUSTER HR LEARNING & DEVELOPMENT PROFESSIONAL - MEX
OPmobility —León, Gto.
- Microsoft Excel
- Servicio al cliente
- Inglés
Asesor (a) de Atención a Clientes - León
Acute Talent —León, Gto.
- Tiempo completo
- Bachillerato
- Almacén
- Uso de computadora
Postulación rápida
Soporte Técnico-Disponibilidad inmediata
Conection talent & Business —León, Gto.
- $16,000 a $19,500 por mes
- Tiempo completo
- Informática
- Experiencia en laboratorio
- SQL
- Estacionamiento gratuito
- Seguro de vida
Postulación rápida
3d
Human Resources Generalist
SSOE, Inc. —León, Gto.
- Tiempo completo
- Inglés
- Licenciatura
- Seguro dental
- Seguro de vida
Supervisión Administración de Beneficios y Nómina - Mercado Envíos
Mercado Libre —León, Gto.
- Licenciatura
- Recursos humanos
4d
Representante de Recursos Humanos - Bilingue
SSOE GROUP DE MEXICO —León, Gto.
- $1 a $200 por mes
- Tiempo completo
- Trabajo híbrido
- Bilingüe
- Inglés
- Licenciatura
- Seguro dental
- Seguro de vida
Postulación rápida
7d
Asesor de Ventas. Altacia Leon
Puma México —León, Gto.
- $94.51 por mes
- Aplicaciones en linea
- Experiencia en ventas
- Bachillerato
- Gestión de venta al por menor
- Oportunidades de crecimiento
Postulación rápida
14d
Analista de Recursos Humanos
SSOE GROUP DE MEXICO —León, Gto.
- $1 a $200 por mes
- Tiempo completo
- Inglés
- Licenciatura
- Recursos humanos
- Seguro dental
- Seguro de vida
Postulación rápida
1d
SITE HR DIRECTOR - ONE ROOF MONTERREY
OPmobility —León, Gto.
- Inglés
- Maestría
- Licenciatura
Guest Environment Expert
Marriott International, Inc —León, Gto.
- Tiempo completo
Business Development Representative, Remote, Latin America
Bluelight Consulting —León, Gto.
- Tiempo completo
- Home Office (Desde casa)
- CRM software
- Experiencia en ventas
- Salesforce
- Vacaciones adicionales o permisos con goce de sueldo
Guest Experience Specialist
Marriott International, Inc —León, Gto.
- Tiempo completo
- Bachillerato
- Recepción
- Servicios a huéspedes
1d
Teachers
Alberta Accredited International Schools —León, Gto.
- Tiempo completo
- Inglés
- Licenciatura
- Experiencia en enseñanza
BUL (Lider de Unidad de Negocios Producción) MX2
Michelin —León, Gto.
- Tiempo completo
Sr. VDC Specialist
SSOE, Inc. —León, Gto.
- Tiempo completo
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Seguro dental
- Seguro de vida
1d
Supplier Operations Manager
Gymreapers —León, Gto.
- Tiempo completo
- Administración de personal
- ERP systems
- Mejora continua
Postulación rápida
VDC Specialist / BIM
SSOE, Inc. —León, Gto.
- Tiempo completo
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Seguro dental
- Seguro de vida
Sales Executive
Marriott International, Inc —León, Gto.
- Tiempo completo
- Bachillerato
Sale Representative
DiaSorin —León, Gto.
- Tiempo completo
- Experiencia en ventas
- Salesforce
- Inglés

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Team Leader- Customer Service Call Center

Percepta -
León, Gto.

Postulación rápida

Información del empleo

$21,000 por mes
Hace 3 días

Beneficios

Descuento de empleados
Seguro de vida

Cualificaciones

Administración de personal
Servicio al cliente
Centro de llamadas
Inglés
Bachillerato
Capacitación
Liderazgo
Experiencia en restaurantes
Administración del tiempo

Descripción completa del empleo

Team Leader- Customer Service Call Center
MX-GTO-Leon

Description

What You'll Do

As a Team Leader, you'll be responsible for driving team performance, customer satisfaction, and operational excellence. Your key responsibilities include:

Lead, coach, and inspire a team of Customer Service Representatives to achieve performance and quality goals.

Monitor service levels and operational metrics to ensure consistent delivery of exceptional customer experiences.

Drive schedule adherence and workforce compliance to support business objectives.

Identify opportunities for continuous improvement and implement solutions that enhance efficiency and customer satisfaction.

Provide ongoing coaching and performance feedback through quality reviews, one-on-one meetings, and development plans.

Support employee growth and engagement by ensuring team members have the training, tools, and resources needed to succeed.

Analyze performance trends and KPIs to proactively address challenges and recognize achievements.

Partner with business stakeholders and clients to discuss program performance, process enhancements, and strategic initiatives.

Participate in talent acquisition efforts, interviewing candidates and helping build high-performing teams.

Collaborate with leadership on reporting, business reviews, and operational strategies.

What You Bring to the Role

We're looking for a people-focused leader who is passionate about delivering results and developing talent.

High School Diploma or GED required.
Previous supervisory, team lead, or leadership experience.
Experience in a call center, contact center, or customer service environment.
Strong understanding of service level management and contact center KPIs.
Excellent coaching, mentoring, and employee development skills.
Strong communication and stakeholder management abilities.
Proven problem-solving and decision-making capabilities.
Exceptional organizational and time management skills.
Customer-first mindset with a passion for delivering outstanding service.
Fluent English (written and verbal).

A Bit More About Your Role:

Working arrangement: remote
Role based in León; it is essential to reside in the area to be considered.

Why You'll Love Working at Percepta

Competitive monthly salary of MXN $21,000

100% Remote work arrangement

16 days of vacation

Christmas Bonus (Aguinaldo)

Loyalty Bonus starting in your second year

Restaurant Card

Grocery/Food Vouchers

Life Insurance coverage equivalent to 24 months of salary

Savings Fund 13%

Career growth and learning opportunities through Percepta College

Recognition through our award-winning Perci Perks program

Employee Referral Bonus Program

Exclusive employee discounts

A culture focused on development, collaboration, and career progression

Why Join Percepta?

At Percepta, we are more than a customer experience company. We're a team of passionate professionals committed to creating exceptional experiences for customers and employees alike. If you're a hands-on leader who enjoys developing talent, driving performance, and making an impact, we'd love to hear from you.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-Remote

Postulación rápida

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talent empleos en león gto.

Team Leader- Customer Service Call Center

CLUSTER HR LEARNING & DEVELOPMENT PROFESSIONAL - MEX

Asesor (a) de Atención a Clientes - León

Soporte Técnico-Disponibilidad inmediata

Human Resources Generalist

Supervisión Administración de Beneficios y Nómina - Mercado Envíos

Representante de Recursos Humanos - Bilingue

Asesor de Ventas. Altacia Leon

Analista de Recursos Humanos

SITE HR DIRECTOR - ONE ROOF MONTERREY

Guest Environment Expert

Business Development Representative, Remote, Latin America

Guest Experience Specialist

Teachers

BUL (Lider de Unidad de Negocios Producción) MX2

Sr. VDC Specialist

Supplier Operations Manager

VDC Specialist / BIM

Sales Executive

Sale Representative

Quiero recibir la alerta de empleo más reciente para talent en león gto.

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Why Join Percepta?

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