20 publicaciones de empleo destacadas de customer experience specialist en guanajuato (¡Están contratando!)

Quality Specialist (QPC) V - Customer
Hella —Apaseo el Grande, Gto.
- Administración de personal
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Specialist IT Infrastructure
Röchling SE & Co. KG —Silao, Gto.
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- Ingeniería
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Quality Assurance Specialist
Gymreapers —León, Gto.
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- Experiencia en manufactura
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WHS Specialist, Workplace, Health and Safety
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —León, Gto.
- Tiempo completo
- Microsoft Word
- Administración de personal
- Word processing
4d
Quality Specialist (QPE)
Hella —Apaseo el Grande, Gto.
- Análisis de datos
- Inglés
- Capacidad analítica
- Oportunidades de crecimiento
5d
Technical Proposal Specialist
Siemens Energy —Guanajuato, Gto.
- Tiempo completo
- Experiencia en ventas
- Salesforce
- Microsoft Office
Mandarin Speaking Business Development Specialist
NAPS Mexico —Silao, Gto.
- Tiempo completo
- Experiencia en ventas
- Inglés
Postulación rápida
HCS Project Manager
HARTING México S.A. de C.V. —Silao, Gto.
- Administración de personal
- Maestría
- Licenciatura
Postulación rápida
4d
Scrum Master
Cognizant —León, Gto.
- Tiempo completo
- Trabajo híbrido
Sales Back Office
Mubea —Celaya, Gto.
- Experiencia en ventas
- Inglés
Quality Systems Specialist
Kerry —Irapuato, Gto.
- Microsoft Excel
- Administración de personal
- Análisis de datos
12d
Project Controller
Röchling SE & Co. KG —Silao, Gto.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Ingeniería
PRODUCTION SUPERVISOR II (M/W/D)
Hella —Irapuato, Gto.
Finance intern
Metso —Irapuato, Gto.
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Sr ESH Engineer (Environment)
Aumovio —Silao, Gto.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
Postulación rápida
10d
C-Sample Coordinator III
Hella —Irapuato, Gto.
- Administración de personal
- ERP systems
- Inglés
Quality Specialist (LAB) - Electronics
Hella —Apaseo el Grande, Gto.
- Inglés
- Licenciatura
Technical Service engineer_ Painting Process
North American Production Sharing —Parque Industrial Santa Fe, Gto.
- $1 a $2 por mes
- Tiempo completo
- Diagramas
- Inglés
- Controlador Lógico Programable
Postulación rápida
13d
Technical service engineer – Painting process
North American Production Sharing —Silao, Gto.
- Inglés
- Licenciatura
- Disponible para viajar
Postulación rápida
Project Engineer
Mubea —Celaya, Gto.
- Inglés
- Licenciatura
- Habilidades de organización

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Quality Specialist (QPC) V - Customer

Hella -
Apaseo el Grande, Gto.

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Información del empleo

Beneficios

Pensión de la empresa

Cualificaciones

Administración de personal
Inglés
Licenciatura

Descripción completa del empleo

Quality Specialist (QPC) V - Customer

Location Amexhe, Mexico

FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024.

YOUR TASKS

Quality Specialist (QPC) V – Customer Quality
Location: Amexhe, Guanajuato

Are you passionate about customer quality and continuous improvement within the automotive industry?
At FORVIA HELLA, we are looking for a Quality Specialist (QPC) V who will ensure customer satisfaction through effective complaint handling, root cause analysis, and compliance with quality standards.

Role Objective
To ensure product quality from the customer perspective by managing claims, coordinating corrective and preventive actions, and ensuring compliance with customer requirements and deliverables.

️ Key Responsibilities

Customer Quality Management

Manage and follow up on customer complaints.
Coordinate containment actions in response to quality deviations.
Support and track engineering changes related to customers.
Act as the main point of contact for customers regarding quality topics.

Problem Solving

Lead root cause analysis using 8D methodology.
Define, implement, and follow up on corrective and preventive actions.
Validate the effectiveness of implemented actions.
Communicate results and recognize team achievements.

Core Tools & Quality Processes

Apply quality tools such as APQP, Core Tools, and PPAP.
Prepare and manage customer deliverables, including:
FMEA (Failure Mode and Effects Analysis)
Flowcharts
Control Plans
Measurement System Analysis (MSA)
Dimensional results
Product Validation (PV)
PSW (Part Submission Warrant)

Data Management & KPIs

Upload and manage required information in customer portals
Monitor and improve key performance indicators (KPIs).
Drive continuous quality performance improvement.

Collaboration & Teamwork

Work closely with multidisciplinary internal teams.
Coordinate cross-functional activities to ensure goal achievement.
Promote a customer-focused and continuous improvement culture.

YOUR QUALIFICATIONS

Education: Bachelor’s degree in Engineering or equivalent experience in similar roles.

Experience: More than 2 up to 3 years of experience in Customer Quality (preferably in automotive).

Language: Upper-Intermediate to Advanced English.

️ Musts

Experience in Customer Quality within the automotive industry.
Strong knowledge of APQP, Core Tools, and PPAP.
Experience with customer portals (e.g., Nexteer or similar).
Knowledge of 8D and root cause analysis methodologies.
Results-oriented, self-directed, and strong team player.
Effective communication and customer management skills.
Nice to Have

Experience monitoring and improving quality KPIs.
Knowledge of customer-specific requirements.

Our Offer

Professional growth and development opportunities.
International and dynamic working environment.
Guaranteed profit-sharing bonus.
Pension plan.
Savings fund and credit union.
Year-end bonus.
Grocery vouchers… and much more!

Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.

FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.

Please send us your application via our career portal, stating your salary requirements and earliest possible starting date, with the reference number req18327.

HELLA Automotive Mexico S.A. de C.V.
Alejandra Lopez

Phone:

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customer experience specialist empleos en guanajuato

Quality Specialist (QPC) V - Customer

Specialist IT Infrastructure

Quality Assurance Specialist

WHS Specialist, Workplace, Health and Safety

Quality Specialist (QPE)

Technical Proposal Specialist

Mandarin Speaking Business Development Specialist

HCS Project Manager

Scrum Master

Sales Back Office

Quality Systems Specialist

Project Controller

PRODUCTION SUPERVISOR II (M/W/D)

Finance intern

Sr ESH Engineer (Environment)

C-Sample Coordinator III

Quality Specialist (LAB) - Electronics

Technical Service engineer_ Painting Process

Technical service engineer – Painting process

Project Engineer

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