Quality Specialist (QPC) V - Customer
Location Amexhe, Mexico
FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024.
YOUR TASKS
Quality Specialist (QPC) V – Customer Quality
Location: Amexhe, Guanajuato
Are you passionate about customer quality and continuous improvement within the automotive industry?
At FORVIA HELLA, we are looking for a Quality Specialist (QPC) V who will ensure customer satisfaction through effective complaint handling, root cause analysis, and compliance with quality standards.
Role Objective
To ensure product quality from the customer perspective by managing claims, coordinating corrective and preventive actions, and ensuring compliance with customer requirements and deliverables.
️ Key Responsibilities
Customer Quality Management
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Manage and follow up on customer complaints.
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Coordinate containment actions in response to quality deviations.
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Support and track engineering changes related to customers.
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Act as the main point of contact for customers regarding quality topics.
Problem Solving
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Lead root cause analysis using 8D methodology.
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Define, implement, and follow up on corrective and preventive actions.
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Validate the effectiveness of implemented actions.
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Communicate results and recognize team achievements.
Core Tools & Quality Processes
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Apply quality tools such as APQP, Core Tools, and PPAP.
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Prepare and manage customer deliverables, including:
FMEA (Failure Mode and Effects Analysis)
Flowcharts
Control Plans
Measurement System Analysis (MSA)
Dimensional results
Product Validation (PV)
PSW (Part Submission Warrant)
Data Management & KPIs
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Upload and manage required information in customer portals
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Monitor and improve key performance indicators (KPIs).
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Drive continuous quality performance improvement.
Collaboration & Teamwork
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Work closely with multidisciplinary internal teams.
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Coordinate cross-functional activities to ensure goal achievement.
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Promote a customer-focused and continuous improvement culture.
YOUR QUALIFICATIONS
Education: Bachelor’s degree in Engineering or equivalent experience in similar roles.
Experience: More than 2 up to 3 years of experience in Customer Quality (preferably in automotive).
Language: Upper-Intermediate to Advanced English.
️ Musts
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Experience in Customer Quality within the automotive industry.
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Strong knowledge of APQP, Core Tools, and PPAP.
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Experience with customer portals (e.g., Nexteer or similar).
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Knowledge of 8D and root cause analysis methodologies.
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Results-oriented, self-directed, and strong team player.
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Effective communication and customer management skills.
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Experience monitoring and improving quality KPIs.
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Knowledge of customer-specific requirements.
Our Offer
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Professional growth and development opportunities.
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International and dynamic working environment.
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Guaranteed profit-sharing bonus.
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Pension plan.
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Savings fund and credit union.
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Year-end bonus.
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Grocery vouchers… and much more!
Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.
FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.
Please send us your application via our career portal, stating your salary requirements and earliest possible starting date, with the reference number req18327.
HELLA Automotive Mexico S.A. de C.V.
Alejandra Lopez
Phone:
