20 publicaciones de empleo destacadas de technical support engineer en desde casa (¡Están contratando!)

Technical Support Engineer (Remote, MEX)
CrowdStrike —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Linux
Technical Support Engineer
acre security —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Inglés
AI Systems Engineer - Part-time
Bloom Digitals —Desde casa
- $17,000 por mes
- Medio tiempo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Análisis de datos
Postulación rápida
12d
Design Engineer - Systems, Network & Infrastructure
Schring Consulting LLC —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Ciencias de la computación
- Administración de personal
- Informática
Postulación rápida
5d
Technical Support Engineer II - Mexico
Storyblok —Desde casa
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Informática
- Permiso de maternidad y paternidad
Senior IT Engineer (Remote - Mexico)
MyVA Support —Desde casa
- Desde $42,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Inglés
- QuickBooks
Postulación rápida
Hemodialysis Equipment-After sales Technical Support Engineer
SWS Hemodialysis Medical Care —Desde casa
- $26,000 a $40,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Español
- Ingeniería
- Mantenimiento
- Horarios flexibles
Postulación rápida
12d
Software Engineers for a Fully Remote (Contract/Freelance)
Andovar —Desde casa
- $520 por hora
- Home Office (Desde casa)
- Java
- JavaScript
- Python
- Trabajo desde casa
Postulación rápida
Network Engineer
CommandLink —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Bachillerato
- Reclutamiento
- Sin disponibilidad para viajar
Postulación rápida
Senior Supplier Quality Engineer
NVIDIA —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Maestría
- Licenciatura
- Sin título de educación superior
Claude Code Pro - Ai Agent Engineer (English Required)
DCMMG —Desde casa
- $13,980 a $26,890 por mes
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Experiencia en bases de datos
Postulación rápida
13d
Staff Software Engineer, Financial Systems Architecture
CommandLink —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Azure
- ERP systems
- Reclutamiento
Postulación rápida
Senior Product Security Engineer
Giro automotriz —Desde casa
- $60,000 a $84,300 por mes
- Tiempo completo
- Home Office (Desde casa)
- ERP systems
- Inglés
- Licenciatura
Postulación rápida
21h
Software Engineer, LATAM & Canada
OpenSesame —Desde casa
- Home Office (Desde casa)
- Administración de personal
- JavaScript
- Liderazgo
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
L2 Support Engineer - Web Applications
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Inglés
- Java
- Experiencia en bases de datos
SAP Commerce Cloud Technical Support Engineer
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Inglés
DevOps Engineer - Latam
IDT —Desde casa
- Home Office (Desde casa)
- Azure
- Informática
- DevOps
- Programa de referidos
Postulación rápida
Sr Quality Engineer II
TrueML —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Informática
- DevOps
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Postulación rápida
1d
Product Engineer, Global Manufacturing Engineering
Google —Desde casa
- Home Office (Desde casa)
- Inglés
- Licenciatura
- Sin título de educación superior
Application Security Engineer II
Ellucian —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- DevOps
- Desarrollo de software
- Seguro dental
- Permiso de maternidad y paternidad
12d

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Technical Support Engineer (Remote, MEX)

CrowdStrike -
Desde casa

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Servicio al cliente
Kernel
Atención al cliente
Linux

Descripción completa del empleo

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
The Ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.

What You'll Do:

You will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible
You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers
Create the process or troubleshooting documentation in the support of knowledge base.
We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers

What You'll Need:

3+ years of customer support, technical support, system administration or related customer facing role
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues
Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment
Ability to learn new technologies quickly
Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
Ability to work independently with little direct supervision and as a part of a team.
Outstanding analytical and organizational abilities
Ability to remain calm, composed and articulate when dealing with tough customer situations

Bonus Points:

Experience supporting Kernel level security solutions
Experience supporting hybrid environments
Experience supporting security applications such as AV, VPN, Firewall, proxy
Linux troubleshooting experience a plus
Experience with Splunk
Experience with troubleshooting Windows and Mac

#LI-Remote

#LI-RL1

#LI-RC1

Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions-including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs-on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.

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