14 publicaciones de empleo destacadas de customer specialist en ciudad juárez chih. (¡Están contratando!)

Site IT Infrastructure Specialist
Eaton —Ciudad Juárez, Chih.
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Occupancy & Facilities
Harman International —Ciudad Juárez, Chih.
- Tiempo completo
- AutoCAD
- Microsoft Office
- Java
- Descuento de empleados
Regional Vertical Sales for Aerospace & Defense - Chihuahua /Querétaro
Siemens —Ciudad Juárez, Chih.
- Tiempo completo
- Trabajo híbrido
- Microsoft Outlook
- Disponibilidad para viajar hasta un 50 %
- Experiencia en ventas
Lead Customs Specialist
Align —Ciudad Juárez, Chih.
- Tiempo completo
- Microsoft Excel
- Inglés
- Licenciatura
Postulación rápida
Finance Specialist
Versigent —Ciudad Juárez, Chih.
- Microsoft Excel
- Inglés
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Accounts Receivable Global Accounts Specialist I
AIT Worldwide Logistics, Inc. —Ciudad Juárez, Chih.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
HR Payroll Specialist
One Mobility —Ciudad Juárez, Chih.
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Office
- Licenciatura
- Mejora continua
Postulación rápida
8d
Lead Proj Mgmt Specialist
Honeywell —Ciudad Juárez, Chih.
- Tiempo completo
- Administración de personal
- Microsoft Office
- Licenciatura
23h
Associate Global Process Owner
Align Technology —Ciudad Juárez, Chih.
- Tiempo completo
- Microsoft Excel
- Azure
- Informática
Postulación rápida
Technical Program Manager
North American Production Sharing —Ciudad Juárez, Chih.
- Tiempo completo
- Bilingüe
- Administración de personal
- Servicio al cliente
Postulación rápida
Payroll Tax Specialist
BRP —Ciudad Juárez, Chih.
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
12d
HR Payroll Specialist
One Mobility GmbH —Ciudad Juárez, Chih.
- Microsoft Office
- Mejora continua
8d
Technical Program Manager - PCBA Industry
North American Production Sharing —Ciudad Juárez, Chih.
- Bilingüe
- Administración de personal
- Servicio al cliente
Postulación rápida
SUPERVISOR SR SISTEMAS DE CALIDAD
Medtronic —Ciudad Juárez, Chih.
- Tiempo completo
- Bilingüe
- Administración de personal
- Inglés
5d

Quiero recibir la alerta de empleo más reciente para customer specialist en ciudad juárez chih.

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Site IT Infrastructure Specialist

Eaton -
Ciudad Juárez, Chih.

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Información del empleo

Cualificaciones

Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Administración de personal
Gestión de incidentes
Gestión de servicios de TI
LAN
Inglés
Microsoft Office
Fusiones y adquisiciones
VoIP
Licenciatura
Capacitación
Estimación y pronóstico
WAN
SharePoint
ServiceNow
Experiencia en manufactura
Tecnologías de la información

Descripción completa del empleo

What you’ll do:

Job Summary
The primary function of this position is to provide site support and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote). Day to day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads regional improvement initiatives.

Job Responsibilities
Tools/Technology

Workforce Productivity: Deployment, configuration, and support of hardware client operating systems, and productivity software for end users. Support users with Office 365 and standard productivity tools; provide basic training and guidance.
End User Computing & Mobility: Assist with mobile device setup and EUC tools, following standard procedures.
Smart Hands in Server Rooms: Provide hands-on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, Virtual Machines (VMs), and UPS systems.
Physical Security: Support visitor management systems and maintain knowledge of access control and video surveillance technologies.
PC Desktop Support: Deliver onsite and remote support via BeyondTrust, manage virtual desktops, Zscaler, printers, peripherals, and PC lifecycle; resolve connectivity and security configuration issues.
Network Infrastructure: Troubleshoot LAN/WAN, OT environments, and assist with network security operations.
Mobile: Manage on-site cellular tech and support mobile communication devices (femto cells).
Operational Technology: Supports OT systems by connecting industrial machines to the network. Understands the role of OT in industrial environments.
UC Technology: Deploy and troubleshoot VoIP/telephony, conference room tech, digital signage, call center connectivity, and POTS-in-a-Box solutions.
Knowledge Management: Create and maintain technical documentation to support knowledge sharing.
Prioritize the use of AI tools in standard work activities; identify opportunities to automate and streamline to gain efficiencies.

Qualifications:

Basic Qualifications:

Bachelor´s degree in IT or related is a must.
3 - 5 years of relevant IT service delivery experience.
Advanced English
Manufacturing background

Technical knowledge

Intermediate knowledge of MS Windows Operating Systems
Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
Intermediate knowledge of Hardware Devices - online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
Intermediate knowledge of other IT infrastructure - network, servers, storage, phone systems
Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
Ability to lead IT initiatives across the organization

Process

Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements.
Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
Provide input on IT process to support the Manufacturing equipment.
Lead the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure.
Participate in internal audits related to IT processes, procedures, software, and systems.
Cybersecurity: Follow security protocols, report suspicious activity, and apply foundational security principles.
Lean Daily Management: - Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba). Maintain accurate ServiceNow records and manage ticket queues for timely resolution.
IT Compliance/Risk Management: Support disaster recovery planning, adhere to ITAR/CTD compliance, and apply cybersecurity fundamentals. Comply with, and be an advocate of, company policies and procedures
Continuous Improvement: Apply EBS, Root Cause Analysis, and CI tools to enhance service delivery.

People

Lead a small project technical team with minimal supervision.
Coaching & Mentoring: Mentor new hires and support onboarding experience
Vendor Coordination and Management: Facilitate telecommunications providers on site.
Customer Focus: Resolve user issues independently, manage expectations, and ensure high satisfaction through timely follow-up.
Relationship Management: Build trusted partnerships with plant leadership and act as a liaison between IT and business stakeholders
Perform additional duties upon leadership direction.
On Call as needed, Traveling availability 10%

Opportunity to specialize in 1 or more areas not less than 15% of role:

OPEX/CI: Assist with root cause analysis on aged or breached tickets, implement corrective actions and support OPEX Manager with the monthly bowler reviews.
Network Infrastructure: Troubleshooting across LAN/WAN (including SD-WAN), network security, and OT environments. Assist with support for Network Security Operations technologies that enable secure site connectivity globally including site firewalls, and network segmentation.
Mergers & Acquisitions (M&A): Support PC deployments and integration tasks during M&A activities.
Project Management: Lead small to mid-sized projects within zone as a ‘Citizen PM’, coordinating resources and ensuring on-time, in-scope delivery.
End User Computing & Mobility: Partner on EUC strategies, optimize user experience across devices, and manage EUC platforms and mobile device management solutions.

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customer specialist empleos en ciudad juárez chih.

Site IT Infrastructure Specialist

Occupancy & Facilities

Regional Vertical Sales for Aerospace & Defense - Chihuahua /Querétaro

Lead Customs Specialist

Finance Specialist

Accounts Receivable Global Accounts Specialist I

HR Payroll Specialist

Lead Proj Mgmt Specialist

Associate Global Process Owner

Technical Program Manager

Payroll Tax Specialist

HR Payroll Specialist

Technical Program Manager - PCBA Industry

SUPERVISOR SR SISTEMAS DE CALIDAD

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