20 publicaciones de empleo destacadas de smart medical solution en ciudad de méxico (¡Están contratando!)

Technical Support Specialist II
TigerConnect —Ciudad de México, CDMX
- Incluye fines de semana
- Administración de personal
- Servicio al cliente
- Salesforce
- Seguro dental
- Seguro de la vista
12d
Safety & PV Specialist I - Mexico Hybrid
Syneos - Clinical and Corporate - Prod —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Bilingual Operations Specialist
First Advantage —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Inglés
Safety & PV Specialist II - Mexico Hybrid
Syneos - Clinical and Corporate - Prod —Ciudad de México, CDMX
- Tiempo completo
- Contratos
14d
AI Data Scientist (AML)
Klar Technologies SA de CV SFP —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Informática
- Análisis de datos
- Inglés
Postulación rápida
Senior Database Administrator (3 months contract)
Talan —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Oracle
- Informática
- Salesforce
Postulación rápida
Clinical Scientist - Dermatology
Signant Health —Ciudad de México, CDMX
- Administración de personal
- Doctorado
- Inglés
4d
Software Development Engineer
Delinea —Ciudad de México, CDMX
- $1,015,000 a $1,218,000 por año
- Tiempo completo
- Azure
- Informática
- DevOps
- Seguro dental
- Seguro de la vista
6d
Senior R&D Program Manager - Technology R&D
Signant Health —Ciudad de México, CDMX
- Microsoft Excel
- PMP
- Microsoft Office
11d
Trainer Sr English advanced
GRG Banking Hong kong —Cuauhtémoc, CDMX
- $25,000 a $30,000 por mes
- Tiempo completo
- Inglés
- Licenciatura
- Psicología
- Seguro de gastos médicos
Postulación rápida
Associate Manager, Customer Success - LATAM
Qualtrics —Ciudad de México, CDMX
- Administración de personal
- Licenciatura
- Presencial
- Vacaciones adicionales o permisos con goce de sueldo
6d
Data Analyst
BEON.tech —Ciudad de México, CDMX
- Hasta $98,000 por mes
- Tiempo completo
- Trabajo híbrido
- Inglés
- SQL
- Licenciatura
- Seguro dental
- Permiso de maternidad y paternidad
Postulación rápida
Associate Customer Success Manager
TigerConnect —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Licenciatura
- Seguro dental
- Seguro de la vista
Commercial Cards Client Support Specialist Portuguese
HSBC Global Services Limited —Azcapotzalco, CDMX
- Tiempo completo
- Inglés
4d
Power BI Developer (m/f/x)
PPG —Miguel Hidalgo, CDMX
- Tiempo completo
- Administración de personal
- Informática
- ERP systems
Postulación rápida
Internal Audit Manager
Klar Technologies SA de CV SFP —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Maestría
- Licenciatura
- Negocios
Postulación rápida
FP&A Manager
TigerConnect —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Maestría
- Seguro dental
- Seguro de la vista
14d
Senior Software Engineer - Platform Graph
Delinea —Ciudad de México, CDMX
- $900,000 a $1,080,000 por año
- Tiempo completo
- Azure
- Informática
- Maestría
- Seguro dental
- Seguro de la vista
14d
Senior Software Engineer - Go Engineer - Platform Services
Delinea —Ciudad de México, CDMX
- $75,000 a $90,000 por año
- Tiempo completo
- Azure
- Informática
- DevOps
- Seguro dental
- Seguro de la vista
Junior Business Architect
Klar Technologies SA de CV SFP —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Inglés
- SQL
Postulación rápida

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Technical Support Specialist II

TigerConnect -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 12 días

Beneficios

Seguro dental
Seguro de la vista
Seguro de vida

Cualificaciones

Administración de personal
Servicio al cliente
Salesforce
Habilidades de comunicación
Administración del tiempo

Descripción completa del empleo

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

We are seeking a bright and energetic Technical Support Specialist II to join our team. This is an exceptional opportunity for recent graduates looking to kick-start their career in the tech industry and make a significant impact in a dynamic, fast-growing company. As the primary technical contact, you'll gain hands-on experience managing Tier 1 support tickets and escalations for our strategic enterprise clients.

This is a hybrid position, working from our offices in the Reforma area of Mexico City, Mexico, 2 times a week.

What You’ll Be Doing:

Act as the first point of contact, responding to a high volume of support tickets via various communication channels that include email, phone and chat
Exceed customer expectations by providing timely responses and creating a positive experience
Get hands-on experience by owning support escalations & bugs - troubleshooting, gathering facts, and replicating issues before escalating to R&D
Prioritize urgent requests by responding to them in adherence to our SLAs
Assist customers with general support inquiries including, but not limited to, login, user management, messaging, and settings requests
Maintain meticulous records of your troubleshooting efforts in Salesforce gaining practical experience with these platforms
Contribute to the TigerConnect Community and knowledge base by authoring articles while resolving customers' technical issues
Aim to become a Subject Matter Expert across all our advanced premium features and API integrations
Take on special projects and additional duties as needed, providing variety in your role

What You Bring:

Excellent customer service skills coupled with a professional, calm, and positive attitude
1-3 years of relevant experience
Strong written and verbal communication skills - able to communicate effectively with both technical and non-technical customers
Exceptional multitasking, organizational, and time management skills, with a keen attention to detail
Must be a great listener that is truth seeking by researching, analyzing, and identifying solutions that result in complete customer satisfaction
A proactive approach to problem-solving, backed by data and informed decisions
Familiarity with API and webhook integrations, or a keen interest to learn
Flexibility to work variable schedules as necessary
A team-oriented mindset, with the flexibility to work independently and participate in an on-call rotation or weekend shifts as needed

This role provides an exceptional stepping-stone for recent graduates or experienced professionals keen to dive into the tech industry. If you're passionate about customer service, excited by problem-solving, and keen to learn from a dedicated and experienced team, this role could be your springboard to a rewarding career in tech.

Perks & Benefits We Offer:

Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration
Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family
Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance
In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love
Join a mission-driven team committed to making a real impact in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). Our team in Mexico was recognized as a Great Place to Work and Best Place to Code in 2026. We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies.

TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

TigerConnect uses BrightHire to record our interviews, allowing your interviewer to focus more on the conversation and less on taking perfect notes. It also helps ensure a more fair and consistent hiring process for the best possible interview experience. Learn more about BrightHire, and how it promotes equitable hiring here.

Our interviews are confidential and privacy is very important to us. You can ask the interviewer to stop the recording at any time. If you do not want BrightHire to record any of your interviews, click here.

About TigerConnect

TigerConnect is on a mission to transform and improve communication and workflows in hospitals and the healthcare industry overall. This is without a doubt a tall task, but one that we’ve been solving since 2010 and will continue to tackle with the right group of dedicated, thoughtful trailblazers. Headquartered in El Segundo, California, and with team members across seven countries, TigerConnect believes that the people building and supporting our products are the core to our success. From our outstanding benefits package to our focus on mental health & wellbeing to our life-saving products — working at TigerConnect allows you to build partnerships and truly make an impact on how healthcare communication is delivered.

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Quiero recibir la alerta de empleo más reciente para smart medical solution en ciudad de méxico

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