20 publicaciones de empleo destacadas de solutions specialist en ciudad de méxico, dif (¡Están contratando!)

VIP users support
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Licenciatura
Postulación rápida
Presentation Specialist (Operations Associate)
Integreon Intermediate LLC —Juárez, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Seguro de la vista
Web Development Quality Assurance (QA) Specialist
Growmodo GmbH —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- JavaScript
Postulación rápida
Contracts Management Specialist (IT)
Avery Dennison —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Licenciatura
- Contratos
Postulación rápida
Solutions & Services Domain Specialist
Lenovo —Federal, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Experiencia en ventas
Unified Communications Specialist
ABB Mexico S.A. de C.V. —Ciudad de México, CDMX
- Informática
- Inglés
- Licenciatura
Postulación rápida
11d
EDI Specialist
Infosys —México Nuevo, CDMX
- Administración de personal
- Servicio al cliente
- ERP systems
Postulación rápida
User Experience & Community Specialist
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Análisis de datos
- Inglés
Postulación rápida
6d
Freelance In-Person Event Specialist - Mexico City, Mexico
Visit.org —Ciudad de México, CDMX
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Disponible para viajar
Postulación rápida
Senior Specialist, Knowledge Management (M&A - Merger Integration)
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
10d
Corporate Design Specialist
Computacenter Mexico —Juárez, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Microsoft Powerpoint
- Mercadotecnia
- Inglés
- Seguro de vida
Postulación rápida
9d
Affiliate Specialist
Lunabelle Cosmetics —Juárez, CDMX
- $30,000 a $40,000 por mes
- Tiempo completo
- Microsoft Excel
- Mercadotecnia
- Inglés
Postulación rápida
13d
Retention Specialist
SpotOn —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mercadotecnia
- Salesforce
- Seguro dental
Postulación rápida
Middleware Integration Specialist (TIBCO Platforms)
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Experiencia en bases de datos
Bilingual Solar Operations Coordinator (Remote)
CENTURION SOLAR ENERGY —Ciudad de México, CDMX
- $15,000 por hora
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Experiencia en operaciones bancarias
Postulación rápida
11d
Installation Specialist
Samsara —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Bachillerato
- Permiso de maternidad y paternidad
Integration Specialist
Nuvei —Ciudad de México, CDMX
- Trabajo híbrido
- Inglés
- Microsoft Office
- Java
- Días por enfermedad
Postulación rápida
Compliance Risk Sr Specialist
MetLife —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Negocios
- Seguro de vida
Strategy & Consulting - Global Network - CFO - Finance Operations Transformation Specialist
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
FBS - Business Technology Specialist
Capgemini —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Salesforce
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida

Quiero recibir la alerta de empleo más reciente para solutions specialist en ciudad de méxico, dif

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VIP users support

BIGO TECHNOLOGY PTE. LTD. -
Del Valle Norte, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$22,000 a $25,000 por mes

Cualificaciones

Plurilingüe
Servicio al cliente
Inglés
Licenciatura
Atención al cliente
Mecanografía

Descripción completa del empleo

As a User Management Support Specialist, you will deliver a personalized support experience to high- value users. This role requires strong ownership, sound judgment, and the ability to manage complex and sensitive cases while maintaining a high standard of service. This is not call center job.

Not negotiable (candidates that not full fill these 4 requirements, will not be taken into consideration):

Fluent or Native English written and spoken (80% minimum)
Living in CDMX
Open to come to the office at least 4 days per week
Open to work on different shifts/schedules per month as assigned
Bachelor Degree

Qualifications:

Flexibility with night and over night shifts;
Proven ability to work well in fast paced environment to meet deadlines within short time constraints;
Enthusiasm, flexibility and proactive nature;
Fast typing ability;
Proven customer service experience;
Excellent command of written and spoken English and Spanish
Preferably have a background and knowledge about internet industry.
Fluent in English and Spanish (written and spoken)
Strong communication skills with a focus on clarity, tone, and professionalism
High level of empathy and a customer-centric mindset
Strong analytical thinking and problem-solving abilities
Ability to make sound decisions under pressure and in ambiguous situations
Proven experience in customer support; experience with high-value users is preferred
Familiarity with digital platforms, livestreaming, or online communities is a plus
High level of integrity and discretion when handling sensitive information, with the ability to escalate high-risk cases appropriately

Responsabilities:

Handling work in the form of text and video voices, communicating with overseas use, and solving problems arising from the use of products by overseas users
Provide personalized support via chat, ensuring a seamless and professional user experience
Own and manage user cases end-to-end, including complex, high-impact, or sensitive scenarios
Monitor and manage user feedback, ensuring timely resolution and protecting user trust and satisfaction
Identify, document, and escalate issues with clear context and impact assessment
Analyze user behavior and feedback to proactively identify trends and opportunities, driving actionable improvements in user engagement and spending experience
Collaborate cross-functionally to enhance service quality and operational efficiency
Handle user feedback such as google play, product feedback background, etc, and improve the star rating of the product on the GP, as well as the resolution and satisfaction of the feedback background;
Follow up the bugs that user feedback in a timely manner, and be good at using the table to organize summary;
Analyze user feedback, regularly output reports in data form, and propose targeted solutions.

Job Type: Full-time

Pay: $22,000.00 - $25,000.00 per month

Work Location: Hybrid remote in 03103, Del Valle Norte, CDMX

Postulación rápida

Refina tu búsqueda

solutions specialist empleos en ciudad de méxico, dif

VIP users support

Presentation Specialist (Operations Associate)

Web Development Quality Assurance (QA) Specialist

Contracts Management Specialist (IT)

Solutions & Services Domain Specialist

Unified Communications Specialist

EDI Specialist

User Experience & Community Specialist

Freelance In-Person Event Specialist - Mexico City, Mexico

Senior Specialist, Knowledge Management (M&A - Merger Integration)

Corporate Design Specialist

Affiliate Specialist

Retention Specialist

Middleware Integration Specialist (TIBCO Platforms)

Bilingual Solar Operations Coordinator (Remote)

Installation Specialist

Integration Specialist

Compliance Risk Sr Specialist

Strategy & Consulting - Global Network - CFO - Finance Operations Transformation Specialist

FBS - Business Technology Specialist

Quiero recibir la alerta de empleo más reciente para solutions specialist en ciudad de méxico, dif

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