20 publicaciones de empleo destacadas de incident management en ciudad de méxico, dif (¡Están contratando!)

Service Management Expert - Incident & Problem Management
Edenred —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Major Incident Manager
Maersk —Colonia Lomas de Chapultepec, CDMX
- Incluye fines de semana
- Azure
- Administración de personal
- DevOps
- Permiso de maternidad y paternidad
Major Incident Analyst
Maersk —Colonia Lomas de Chapultepec, CDMX
- Incluye fines de semana
- Azure
- Administración de personal
- DevOps
- Permiso de maternidad y paternidad
Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Azcapotzalco, CDMX
- Administración de personal
Senior Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Álvaro Obregón, CDMX
- Servicio al cliente
- Experiencia en manufactura
IT Specialist - Transportation Management Systems (TMS)
DSV —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Senior Manager Information Technology
Nestlé IT —Granada, CDMX
- Tiempo completo
- Azure
- Informática
- PMP
4d
Director, Technology Product Management
BSA-JLL - LaSalle Partners, MEX —Federal, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Informática
Postulación rápida
Order Management Analyst
Harman International —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
- Descuento de empleados
Senior Specialist Technology Solutions
Nestlé —Granada, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
3d
Especialista de Integraciones ITSM
Capital Empresarial Horizonte —Benito Juárez, CDMX
- $60,000 a $80,000 por mes
- Tiempo completo
- Azure
- Inglés
- Recursos humanos
Postulación rápida
Manager Information Technology
Nestlé IT —Granada, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
4d
Technical Customer Success Manager, Endpoint Security
Check Point Software Technologies —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Linux
- Liderazgo
Postulación rápida
Fleet and Facility Manager.
Connectingology —Ciudad de México, CDMX
- $40,000 a $70,000 por mes
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Mantenimiento
Cyber Security Operations & Incident Response Specialist
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Postulación rápida
8d
Senior Site Reliability Engineer Lead
HCLTech —Cuauhtémoc, CDMX
- Oracle
- DevOps
- Habilidades de comunicación
Technical Reporting Specialist
Orb Group —Ciudad de México, CDMX
- $24,000 a $35,000 por mes
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Inglés
8d
IS/IT Operations Manager
Nestlé IT —Granada, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
4d
IT Engineer – Microsoft 365 Messaging & Collaboration Operations
Qualcomm —Ciudad de México, CDMX
- Azure
- Microsoft Outlook
- Administración de personal
Service Desk Technician I
Sonepar México —Ciudad de México, CDMX
- $25,000 a $35,000 por mes
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
- Seguro de vida
- Programa de referidos
Postulación rápida

Quiero recibir la alerta de empleo más reciente para incident management en ciudad de méxico, dif

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Service Management Expert - Incident & Problem Management

Edenred -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

Azure
Administración de personal
Informática
Gestión de incidentes
Licenciatura
Tecnologías de la información

Descripción completa del empleo

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Incident Management:

· Lead the Critical/Major Incidents - manage the troubleshooting calls and ensure the services are recovered in minimum time.

· Assess and articulate the business impact of technical issues to guide prioritization and stakeholder communication.

· Review High-Level and Low-Level Designs (HLDs/LLDs) and service documentation to understand dependencies, data flows, and resilience mechanisms.

Incident Management:

Lead the Critical/Major Incidents - manage the troubleshooting calls and ensure the services are recovered in minimum time.
Assess and articulate the business impact of technical issues to guide prioritization and stakeholder communication.
Review High-Level and Low-Level Designs (HLDs/LLDs) and service documentation to understand dependencies, data flows, and resilience mechanisms.
Actively contribute to troubleshooting discussions, proposing diagnostic steps or recovery options based on technical understanding.
Maintain all stakeholders updated on the recovery progress via incident notifications and register the incident timeline.
Perform Level 1 troubleshooting for low priority tickets (P3/P4), based on acquired knowledge and instruction runbooks provided by the SmartER teams. Lead escalated/long running P3 cases until completion.
Regularly follow-up on the low priority tickets backlog with the stakeholders and perform internal escalations when required to maintain the backlog under control or to resolve prioritized cases.

Problem Management:

Conduct the Root Cause Analysis meetings with the technical teams, to identify and provide recommendations to prevent incidents from recurring.
Recommend improvements in internal ways of working, to maximize the teams’ effectiveness during incidents troubleshooting and reduce the time to restore.
Ensures permanent fixes are defined and implemented for known bugs/repetitive low priority incidents.
Monitor and analyze operational metrics (availability, MTTR, SLA compliance, incident trends) to identify opportunities for improvement.
Cultivate the Problem Management mindset and follow-up on the Problem Management recommendations with the internal stakeholders, until completion.

Change Management:

Review Change Requests and internally assess impact on SmartER with the teams, share the approval feedback during Change Advisory Board.
Conduct the post-reviews for the failed Changes, align the required actions to prevent recurrences and follow-up with the stakeholders to ensure completion.

Reporting/Governance:

Provides appropriate reporting and data to stakeholders in order to highlight the stability of the Global IT Systems.
Participate in Local and Global governance with the purpose of presenting information and ensuring feedback is received from stakeholders and applied to the Service Management processes.
Works collaboratively with technical teams from Global Technology and local Business Units in order to ensure adherence to the Global Service Management Processes. Facilitate recurring meetings to discuss operational matters on Incident/Problem/Change Management areas.
The role will be part of the Global Service Management team, with a focus on ensuring stakeholders in SmartER LATAM receive the appropriate support.
Located in Mexico. Ability to cover on-call shifts.

Experience and requirements:

· Bachelor’s degree in Information Technology, Computer Science, or related field.

· 5+ years experience in IT Operations, Service Management, or Technical Support roles.

Application & Platform Operations

· Strong understanding of infrastructure, applications, and networks — able to read architecture diagrams and understand component dependencies.

· Proven experience managing operations for business-critical applications (e.g., mobile apps, client portals, extranet platforms).

· Hands-on experience with cloud platforms (such as Azure Portal) and their operational management.

Incident & Outage Management

· Proven background in Incident/Problem/Change Management, ideally in complex hybrid environments.

· Demonstrated ability to coordinate and lead recovery efforts during service outages, ensuring minimal business impact.

· Experience in root cause analysis, incident reporting, and implementing corrective actions for application/service disruptions.

Stakeholder Communication

· Experience communicating with diverse stakeholders (business units, clients, merchants, technical teams) during incidents and recovery processes.

· Ability to translate technical issues into business impact for non-technical audiences.

Service Monitoring & Improvement

· Experience with monitoring tools and dashboards for real-time application health and performance tracking.

Proven track record of driving continuous improvement in service reliability and recovery times.

Technical Knowledge / Certifications:

ITIL or similar framework knowledge. (Certification is a plus). Basic to intermediate knowledge of cloud applications. Experience with monitoring and observability platforms.

Apply now and Vibe with Us!

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Refina tu búsqueda

incident management empleos en ciudad de méxico, dif

Service Management Expert - Incident & Problem Management

Major Incident Manager

Major Incident Analyst

Administrator - Desk Side Services, AMT Asset Management Software

Senior Administrator - Desk Side Services, AMT Asset Management Software

IT Specialist - Transportation Management Systems (TMS)

Senior Manager Information Technology

Director, Technology Product Management

Order Management Analyst

Senior Specialist Technology Solutions

Especialista de Integraciones ITSM

Manager Information Technology

Technical Customer Success Manager, Endpoint Security

Fleet and Facility Manager.

Cyber Security Operations & Incident Response Specialist

Senior Site Reliability Engineer Lead

Technical Reporting Specialist

IS/IT Operations Manager

IT Engineer – Microsoft 365 Messaging & Collaboration Operations

Service Desk Technician I

Quiero recibir la alerta de empleo más reciente para incident management en ciudad de méxico, dif

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