20 publicaciones de empleo destacadas de customer contact engineer en ciudad de méxico, dif (¡Están contratando!)

Entry Level Technical Support Engineer
Microsoft —Ciudad de México
- Tiempo completo
- Informática
- Experiencia en ventas
- Servicio al cliente
Technical Support Engineer Jr.| Pre-Sales / Post-Sales | Telemetry and Tracking Solutions
Meride SA de CV —Coyoacán, CDMX
- $14,000 a $16,000 por mes
- Tiempo completo
- Experiencia en ventas
- Inglés
- Microsoft Office
Postulación rápida
Customer Integration Engineer (Contractor)
Hello Patient —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Azure
- Inglés
- Desarrollo de software
Postulación rápida
Customer Solutions
McMaster-Carr —Los Ángeles, CDMX
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Staff Software Engineer, Product
LawnStarter —Ciudad de México, CDMX
- Tiempo completo
- Bar
Postulación rápida
5d
Field Service Engineer
Emerson —Ciudad de México, CDMX
- Tiempo completo
- PMP
- Licenciatura
- Disponible para viajar
Staff Product Engineer
LawnStarter —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Bar
Postulación rápida
Senior Machine Learning Engineer (Remote opportunity)
Hyatt Corporate Office —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Maestría
- Vacaciones adicionales o permisos con goce de sueldo
L1 Support Engineer 1
Thales —Federal, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Java
Delivery Manager
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- PMP
Senior Systems Engineer
Zillow.com —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Java
- Experiencia en bases de datos
Strategic Student Program (SSP) - Application Support Engineer Intern
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- CAD
- Inglés
Systems Engineer - Must Reside in Mexico City
Extreme Networks —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Informática
- Experiencia en ventas
- Inglés
- Plan de adquisición de acciones empresariales
- Seguro dental
Postulación rápida
IT Engineer – Microsoft 365 Messaging & Collaboration Operations
Qualcomm —Ciudad de México, CDMX
- Azure
- Microsoft Outlook
- Administración de personal
4d
Project Manager - Renewable Energy
DNV —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
- Seguro de vida
Customer Success Specialist
IPF Digital —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
9d
Software Engineer, Platform Experience
Siena AI —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- SQL
- JavaScript
Senior Software Quality Engineer (Mexico Remote)
Turnitin, LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
Software Development Engineer in Test
PayJoy —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Licenciatura
- Sin título de educación superior
Software Development Engineer, Devices Sales & Customer Experience
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Experiencia en ventas
- Licenciatura

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Entry Level Technical Support Engineer

Microsoft -
Ciudad de México

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Información del empleo

Tiempo completo

Cualificaciones

Informática
CSS
Experiencia en ventas
Servicio al cliente
Inglés
SQL
Licenciatura
Gestión de venta al por menor
Tecnologías de la información

Descripción completa del empleo

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is Microsoft onsite only.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Product/Process Improvement:

Uses available tools to deliver solutions for customer issues of limited scope.
Identifies potential defects and escalates to more senior engineers to resolve.
Follows processes provided by the business.
Provides feedback to improve products to more senior engineers or technical advisors.
Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.

Readiness:

Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.

Response and Resolution:

Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.

Qualifications

Required Qualifications:

- Bachelor's degree in Computer Science, Information Technology (IT), or related field
o OR 1+ years of technical support, technical consulting experience, or information technology experience
o OR Certifications in SQL, coding, development, or other related certifications
o OR equivalent experience
- Experience working in a multicultural or global team environment
- Ability to read, write and speak fluent English

Preferred Qualifications:

Experience working in a customer service environment, retail, sales, etc
Experience in using innovative technologies such as AI in every day life.
Experience working in a dynamic team environment.
Experience with problem solving and providing solutions to customers

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

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