20 publicaciones de empleo destacadas de benchmark careers en ciudad de méxico, dif (¡Están contratando!)

FBS Quality Analyst - Contact Center
Capgemini —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Bachillerato
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Customer Service Coordinator, Temporary Position, CDMX
3M —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Servicio al cliente
DATA SCIENCE CONSULTANT CIUDAD DE MÉXICO
managementsolutions —Ciudad de México, CDMX
- Python
Communications Coordinator
3M —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Maestría
5d
Sr. Manager, Business Development, Mexico Franchise
Ocean Spray International Services Mexico S de RL de CV —Ciudad de México, CDMX
- Administración de personal
- Experiencia en ventas
- Licenciatura
- Permiso de maternidad y paternidad
- Descuento de empleados
Postulación rápida
Product & Packaging Designer
Petra Brands —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Licenciatura
- Gestión de venta al por menor
- Habilidades de comunicación
Postulación rápida
Customer Support Engineer
DNV —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
- Seguro de vida
Procurement Analyst, Procurement Analyst
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Office
- Bachillerato
- Licenciatura
12d
Staff Specialist, Sourcing- IT
Qualcomm —Ciudad de México, CDMX
- Administración de personal
- Doctorado
- Maestría
Sales Business Developer - Renewable Energy
DNV —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
- Seguro de vida
Regional Media intern
DiDi Global —Cuauhtémoc, CDMX
- Mercadotecnia
- Microsoft Office
- Licenciatura
4d
Business System Analyst - Remote Job.
Bertoni Solutions —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- DevOps
Postulación rápida
Study Start Up Associate II (Investigator Pricing Analyst/ Budget Analyst)
ICON Plc —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
- Seguro dental
- Seguro de la vista
1d
BUSINESS CONSULTANT CIUDAD DE MÉXICO
managementsolutions —Ciudad de México, CDMX
Rating Analyst – National Scale Ratings, Mexico City
S&P Global —Ciudad de México, CDMX
- Correo electrónico
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Vacaciones adicionales o permisos con goce de sueldo
Strategic Growth Lead
PPG —Miguel Hidalgo, CDMX
- Tiempo completo
- Inglés
- Maestría
- Licenciatura
- Seguro de vida
Postulación rápida
12d
RTC Analyst
Diageo —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Inglés
9d
Senior Corporate Auditor, Mexico City
3M —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Senior Manager, Total Rewards LAM
BIC —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Inglés
Private Assets Index Researcher
MSCI —Ciudad de México, CDMX
- Tiempo completo
- Python
- Permiso de maternidad y paternidad
4d

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FBS Quality Analyst - Contact Center

Capgemini -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Vacaciones adicionales o permisos con goce de sueldo
Pensión de la empresa

Cualificaciones

Centro de llamadas
Inglés
Bachillerato
Licenciatura

Descripción completa del empleo

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Job Summary

Evaluates business unit performance and quality of contact, processing and/or file handling. Consults with business unit to identify primary opportunities impacting quality and recommends course of action to correct unfavorable performance. Leads and executes all aspects of evaluations on a rotational basis, for specific and/or multiple locations. This also includes presentation of results and information to business partners and leaders.

Essential Job Functions

Evaluates quality of service, regulatory compliance and adherence to established procedures in relation to contacts.
Evaluates potential impact of errors made on the customer and subsequent handling of the individual customer’s journey.
Contributes to benchmark audits and targeted reviews.
Identifies trends and recommends priority action items essential for the business to improve the experience for customers and subsequent handling.
Partners with leadership to identify targeted audit needs for individual sites or teams.
Works independently to execute the audit based on the agreed upon scope, analyze the audit results, write audit summary reports, and communicate results to local leaders.
Consults with business to identify top opportunities and recommends actions to improve work product and business results.
Regularly partners with business leadership in meetings and calibration sessions to provide consultation and recommendations, including delivery of communication when needed.
Provides technical assistance to the business with auditing tools, or other applicable technology, and provides suggestions on audits completed by supervisors and other reviewers.
May serve as team audit lead on a rotational basis.
Organizes and obtains pertinent data, communicates expectations to peers, and arranges internal calibrations and re-audits.
Analyzes audit data and assembles audit summary reports for leadership distribution.
Participates in audit closing conferences with leadership.
Completes secondary reviews of peer audits to ensure internal consistency of work.
Assists Compliance with targeted reviews.
Trains new members and mentors potential successors. Performs other duties as assigned.

Requirements

High school diploma or equivalent required. Bachelor’s degree preferred.
1-3 years of experience working in claims or contact center
Prior Quality and Call Center experience
Fluent English

Desirable:

Experience in a Performance Coach or similar position preferred.
Experience in a Supervisory position or team lead role preferred

Benefits

Competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc.
Career development and training opportunities
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development

Note: Benefits differ based on employee level.

By applying for this position, candidates acknowledge and agree that:

Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.
Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.
Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.

Failure to comply with these conditions may impact the hiring decision or employment continuation.

Postulación rápida

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benchmark careers empleos en ciudad de méxico, dif

FBS Quality Analyst - Contact Center

Customer Service Coordinator, Temporary Position, CDMX

DATA SCIENCE CONSULTANT CIUDAD DE MÉXICO

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Sr. Manager, Business Development, Mexico Franchise

Product & Packaging Designer

Customer Support Engineer

Procurement Analyst, Procurement Analyst

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Sales Business Developer - Renewable Energy

Regional Media intern

Business System Analyst - Remote Job.

Study Start Up Associate II (Investigator Pricing Analyst/ Budget Analyst)

BUSINESS CONSULTANT CIUDAD DE MÉXICO

Rating Analyst – National Scale Ratings, Mexico City

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Quiero recibir la alerta de empleo más reciente para benchmark careers en ciudad de méxico, dif

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