7 publicaciones de empleo destacadas de care supervisor en centro sur qro. (¡Están contratando!)

Customer Care Supervisor
Ria Money Transfer (Dandelion) —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Bachillerato
- Seguro de vida
Postulación rápida
Customer Care Supervisor
Ria —Querétaro, Qro.
- $26,500 por mes
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
- Descuento de gimnasio
- Seguro de vida
HR Generalist (Querétaro)
AIRBUS HELICOPTERS MEXICO, S.A. de C.V. —Santiago, Qro.
- Tiempo completo
- Administración de personal
- Inglés
- Investigación
- Seguro de vida
2h
Manufacturing Supervisor (Fabrication)
Schneider Electric —Querétaro, Qro.
- Tiempo completo
- Inglés
- Microsoft Office
- Experiencia en manufactura
Compliance - MEX - Log Auditor T1
C.R. England —Querétaro, Qro.
- $11,625 por mes
- Administración de personal
- Licenciatura
- Presencial
Postulación rápida
13d
Quality Engineer - Querétaro Site
Abbott Laboratories —Querétaro, Qro.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Mid Level Civil Designer
Kiewit Mexico —Querétaro, Qro.
- Tiempo completo
- Inglés
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
9d

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Customer Care Supervisor
Ria Money Transfer (Dandelion) —Querétaro, Qro.
The care supervisor will build a strong team and shape staff behaviors to accomplish desired results. Manage escalations by providing guidance, resolving…
Postulación rápida
Customer Care Supervisor
Ria —Querétaro, Qro.
Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service. High school diploma or equivalent.
$26,500 por mes

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Customer Care Supervisor

Ria Money Transfer (Dandelion) -
Querétaro, Qro.

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Seguro de vida

Cualificaciones

Administración de personal
Servicio al cliente
Administración del desempeño
Bachillerato
Mejora continua
Capacitación
Liderazgo

Descripción completa del empleo

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment, and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

The care supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will deliver reports and maintain constant communication.

To ensure success, you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates can perform to a high level of accuracy and are meticulous and organized.

ROLES & RESPONSIBILITIES

- Lead, coach, and develop a team of customer care representatives to achieve performance metrics, quality standards, and service-level goals.
- Monitor daily team performance through dashboards, reports, and quality evaluations, ensuring adherence to processes and KPIs.
- Conduct regular 1:1s, coaching sessions, performance reviews, and provide ongoing feedback to support employee growth and retention.
- Manage escalations by providing guidance, resolving complex customer issues, and ensuring a positive customer experience.
- Analyze trends in call drivers, customer feedback, and operational gaps to recommend and implement process improvements.
- Collaborate with cross‑functional teams such as Training, QA, Workforce Management, and Operations to support business goals.
- Ensure compliance with company policies, procedures, and regulatory requirements across all customer interactions.
- Prepare and deliver performance reports, team updates, and business insights to management regularly.
- Oversee adherence to schedules, attendance, and productivity to maintain adequate coverage and operational efficiency.
- Support onboarding of new hires, reinforcing culture, service expectations, and department standards.

POSITION REQUIREMENTS

- High school diploma or equivalent. More education or experience may be preferred.
- Proven experience in customer service roles, including prior leadership or supervisory experience in a contact center environment.
- Strong leadership, coaching, and team‑building skills with the ability to motivate and guide a diverse workforce.
- Excellent verbal and written communication skills, including the ability to handle escalations and provide effective feedback.
- Solid understanding of customer care operations, KPIs, quality standards, and performance management practices.
- Proficiency in CRM tools, ticketing systems, reporting dashboards, and general computer applications.
- Strong analytical and decision‑making skills with the ability to identify trends and implement action plans.
- Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
- Ability to navigate change, show adaptability, and drive continuous improvement.
- Schedule flexibility to support operational needs.
- Fluency in multiple languages is a plus.

PERKS & BENEFITS

- Competitive salary
- 1 month of Aguinaldo (Christmas bonus)
- 15 days of vacation
- Life insurance
- Food vouchers
- Work-life Balance
- Growth Opportunities

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

Postulación rápida

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