20 publicaciones de empleo destacadas de customer support & onboarding analyst en benito juárez cdmx (¡Están contratando!)

Customer Support Analyst
PPRO —Ciudad de México, CDMX
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- Habilidades de comunicación
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- Descuento de gimnasio
SuccessFactors Functional Analyst – Application Support (AMS)
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- ERP systems
- Licenciatura
Email & SMS Marketing Specialist
Community Sports Partners —Ciudad de México, CDMX
- $800 a $1,200 por mes
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Negocios
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Junior Email & SMS Marketing Specialist
Community Sports Partners —Ciudad de México, CDMX
- $800 a $1,200 por mes
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
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Control Desk & Credit Analyst (Analista de Mesa de Control y Crédito) - Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Inglés
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Billing Support Specialist (Hybrid)
OpenTable —Ciudad de México, CDMX
- CRM software
- Salesforce
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- Vacaciones adicionales o permisos con goce de sueldo
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Gates Corporation —Ciudad de México, CDMX
- Microsoft Excel
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Lifecycle Marketing Coordinator
Community Sports Partners —Ciudad de México, CDMX
- $800 a $1,200 por mes
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Negocios
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Junior Lifecycle Marketing Coordinator
Community Sports Partners —Ciudad de México, CDMX
- $800 a $1,200 por mes
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Negocios
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Senior Data Analyst, Customer Operations
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- CAD
- SQL
- Presencial
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Technical Support Analyst L1
TD Synnex —Benito Juárez, CDMX
- Tiempo completo
- Servicio al cliente
- Inglés
- Habilidades de comunicación
Sr. Financial Analyst, MX Ads Sales
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Access
- Oracle
- SQL
Customer Master Data Analyst
Zebra Technologies —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Oracle
- Administración de personal
Finance Analyst, IES Payments Finance
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Oracle
- Inglés
Financial Analyst Intern
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
- Microsoft Office
Junior Marketing & Campaign Coordinator
Community Sports Partners —Ciudad de México, CDMX
- $800 a $1,200 por mes
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Negocios
Postulación rápida
Deal Desk Analyst
Datadog —Ciudad de México, CDMX
- Microsoft Powerpoint
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- Plan de adquisición de acciones empresariales
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Senior Analyst, Legal Compliance – AML Crypto
Mastercard —Ciudad de México, CDMX
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Marketing & Campaign Coordinator
Community Sports Partners —Ciudad de México, CDMX
- $800 a $1,200 por mes
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Negocios
Postulación rápida
Analyst, Procure to Pay Invoice Processing
Warner Bros. Discovery —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Oracle
- Vacaciones adicionales o permisos con goce de sueldo
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Customer Support Analyst

PPRO -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Beneficios

Seguro dental
Descuento de gimnasio
Seguro de vida

Cualificaciones

Jira
Inglés
Licenciatura
Atención al cliente
Habilidades de comunicación

Descripción completa del empleo

At PPRO, we simplify access to local payments - providing a local payments platform that empowers giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide. We are on an ambitious, fast-paced mission to 3x our growth by 2028 - and we’re just getting started.

Our magic lies in our team of proud payments nerds. Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation. This is a people-first, high trust environment where you’ll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning. We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team. If you’re ready to leave your footprint on global commerce, join us.

The Purpose:

The Customer Support Analyst plays a vital role in providing exceptional technical and functional support to our clients, ensuring a seamless and positive experience with our payment services. This position is ideal for a proactive and detail-oriented individual with proven experience in resolving complex customer inquiries and a passion for delivering world-class support. As a key member of our global Payment Services Support team, you will contribute to our mission of operational excellence and client satisfaction.

What you'll be doing:

Merchant Onboarding:

Configure and onboard merchants of our PSP clients for various payment methods
Configure merchants of our PSP clients
Assist with the technical setup of our PSPs
Understand and take ownership of the merchant onboarding lifecycle from beginning to end, facilitating merchant activation and revenue generation
Be involved in the full client lifecycle, from pricing structure approval to setup in PPRO systems, to ensure fast activation
Assist PPRO clients with follow-up questions related to client and merchant onboarding requests

Client Support:

Troubleshoot client issues and open Jira tickets to report errors to relevant teams
Handle requests from acquiring partners and coordinate with the respective clients
Proactively follow up on raised items within a reasonable timeframe
Advise clients on billing and reconciliation issues, collaborating with relevant departments
Clarify settlement and payout timelines for clients and partners, ensuring transparency
Verify payment status, trace payments in our records, and provide status updates
Support clients and partners with general inquiries related to payment processing
Identify and report recurring issues to improve internal processes
Collaborate with internal teams to ensure efficient issue resolution
Support clients with the implementation and integration of payment services
Provide guidance with the API reference and technical requirements
Analyze conversion rates and offer recommendations for optimization
Maintain clear and structured documentation of client interactions and reported cases
Provide missing invoices and settlement reports upon client request
Process client requests for account and address updates, including receiving and processing necessary documentation for bank and address changes

What you'll need:

2-3 years of experience in a customer support role, preferably within the payments or financial technology industry
Proven ability to troubleshoot and resolve complex technical and functional issues
Strong understanding of payment processing concepts, including local payment methods (LPM's)
Excellent problem-solving, analytical, and critical-thinking skills
Exceptional written and verbal communication skills in English
Proficiency in using support ticketing systems (Zendesk, Freshdesk)
Strong customer-centric approach with a genuine desire to help and advocate for clients
Ability to work as a team as part of a global, cross-functional team
Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment

Preferred Qualifications:

Experience with merchant onboarding processes
Familiarity with API integrations and troubleshooting
Plus Bachelor's degree in a related field (e.g., Information Technology, Business Administration)

What's in it for you?

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 10-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year

Learning and Development - We offer a 7,000 MXN annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.

Meal vouchers- SiVale - MXN 3000 per month - Enjoy a moment of conviviality and a good and balanced meal thanks to your meal vouchers.

Insurance- Because better safe than sorry - we want our employees to benefit from various insurances including major and minor health insurance (including dental insurance) + life insurance and travel insurance.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more

Our office is in the New York Life building nearby Angel de la Independencia en Reforma, surrounded by mall shops and places where you can have a nice lunch. In the building you'll find space enough for meetings with your team, private spaces for confidential calls, a nice terrace, open coffee bar and other amenities. As long as you can take good care of them, the offices are pet-friendly.

Our Principles:

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Candidate Privacy Policy - https://www.ppro.com/candidate-privacy-policy/

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