Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
The Customer Service Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service. This individual provides customers detailed information on their issue, de-escalates calls and processes complaints.
Customer Service Representative
Join Integon, a certified Great Place to Work, and help customers feel supported, heard, and valued.
Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we’ve proudly maintained our Great Place to Work certification. Every day, our team supports our U.S. affiliates by delivering high‑quality property and casualty insurance services that help people protect what matters most.
As part of a winning team, you’ll find opportunities for personal growth and rewards that recognize your contribution.
As a Customer Service Representative, you’ll be the primary connection between Integon, policyholders, and agents. You’ll answer questions, resolve issues, process policy changes, and guide customers through important insurance decisions.
This role is ideal for people who enjoy problem‑solving, communicating clearly, and helping customers feel supported and valued.
Take ownership of customer and agent inquiries, issues, and errors, and determine the best next step.
Document call details, process policy changes, answer billing questions, and maintain excellent phone etiquette.
Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds.
We offer rewards that support your wellbeing, your family, and your growth.
Compensation and Financial Benefits
You’ll succeed in this role if you’re someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.
Start your career with a certified Great Place to Work and a team that values your growth, individuality, and success.
Skills
Business Support, Client Facing, Consumer Protection, Quality Control (QC), Service Delivery
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
