6 publicaciones de empleo destacadas de call center supervisor en aguascalientes, agu (¡Están contratando!)

FBS Call Center Supervisor (Pre-sales)
Capgemini —Aguascalientes, Ags.
- $30,000 a $36,000 por año
- Tiempo completo
- Bilingüe
- Administración de personal
- Experiencia en ventas
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
1d
FBS - Customer Care Director / Call Center Director
Capgemini —Aguascalientes, Ags.
- $1 por año
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
FBS Customer Care Supervisor (Call Center)
Capgemini —Aguascalientes, Ags.
- $26,000 a $34,000 por año
- Tiempo completo
- Inglés
- Bachillerato
- Licenciatura
Postulación rápida
FBS Call Center Representative (Pre-Sales)
Capgemini —Aguascalientes, Ags.
- $20,000 a $21,000 por año
- Tiempo completo
- Bilingüe
- Experiencia en ventas
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
1d
FBS Quality Consultant - Contact Center
Capgemini —Aguascalientes, Ags.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Bachillerato
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Supervisor de Ventas
Izzi —Aguascalientes Centro, Ags.
- $11,900 por mes
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Experiencia en ventas
- Mercadotecnia
- Seguro de vida
Postulación rápida
11d

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FBS - Customer Care Director / Call Center Director
Capgemini —Aguascalientes, Ags.
Customer center driven / Pristine service. CRM Analytics and reporting tools from contact center platforms. Drive customer experience, quality, and continuous…
$1 por año
Postulación rápida
FBS Customer Care Supervisor (Call Center)
Capgemini —Aguascalientes, Ags.
Supervises assigned team members to maximize positive customer experience for both internal and external customers by identifying, understanding, and resolving…
$26,000 a $34,000 por año
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FBS Call Center Supervisor (Pre-sales)

Capgemini -
Aguascalientes, Ags.

Postulación rápida

Información del empleo

Tiempo completo
$30,000 a $36,000 por año
Hace 1 día

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Bilingüe
Apoyo en ventas
Administración de personal
Plurilingüe
Experiencia en ventas
Inglés
Bachillerato
Licenciatura
Capacitación
Liderazgo

Descripción completa del empleo

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Job Summary

The supervisor will be helping and enabling that team toward success in a sales-oriented, metrics-driven environment. Supervises assigned team members to maximize lead qualification quality and pre-sales support effectiveness for Farmers' Direct Business sales pipeline. Focuses on inbound campaign execution, transfer rate, and contact rate performance alongside compliance and risk guidelines. Leads assigned team members to maximize team performance and sales support results. Effectively communicate company strategies related to Direct Business goals and philosophies to team members and monitors team's understanding. Maintains compliance and quality integrity by reviewing and analyzing individual team member performance. Inspires, develops and mentors assigned team members, and employees in other units as requested.

Job Functions

Monitors all aspects of team performance, including but not limited to, lead qualification quality, transfer rate, contact rate, efficiency, and compliance with established company and telemarketing regulatory guidelines, including TCPA requirements.
Creates and implements plans to constantly improve team performance and develop individual team member skill sets in outbound sales support techniques.
Accountable for ensuring team members meet individual and team performance goals tied to Direct Business sales pipeline objectives.
Responsible for regularly communicating individual performance to each team member and providing team performance information to the assigned Director.
Interacts with and responds to customer and lead inquiries as requested.
Partners with other leaders (within and across sites) to develop, pilot and execute improvements to lead qualification and outbound campaign processes (example, process, quality, defect reduction, lead special projects).
Maintains thorough, up-to-date, working knowledge of established procedures, dialer and CRM tools, contractual provisions, and telemarketing regulatory requirements.
Continues to build personal skill set by participating in in-house or outside sales / industry-related courses / seminars as deemed necessary to expand product / system / process knowledge.
Understands, supports, and advocates organization's overall Direct Business strategy.
Models, promotes and advocates Farmers core values.
Performs other duties as assigned.

Requirements

High School Diploma or equivalent required. Bachelor's degree preferred.
Recent leadership experience required
Experience in contact center operations
Sales / results orientation
Bilingual proficiency in English and Spanish
People management
Communication
Coaching

Preferred:

Experience in a senior service support or sales support role
Experience in outbound calling

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonus

2. Comprehensive benefits package: Grocery vouchers, restaurant vouchers, SGMM, etc.

3. Dynamic and inclusive work culture within a globally renowned group

4. Private Health Insurance

5. Paid Time Off

6. Training & Development

Note: Benefits differ based on employee level.

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FBS Quality Consultant - Contact Center

Supervisor de Ventas

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