20 publicaciones de empleo destacadas de tools analyst en ciudad de méxico, dif (¡Están contratando!)

Collections Tools Analyst
PayJoy —Ciudad de México, CDMX
- Tiempo completo
- SQL
- Python
- Seguro dental
- Seguro de la vista
5d
Pipeline Analyst
NDT Global —Crédito Constructor, CDMX
- Microsoft Excel
- Inglés
- Licenciatura
Postulación rápida
Consumer Service Analyst
TransUnion —Miguel Hidalgo, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Analyst
Solovis —Ciudad de México, CDMX
Programmer Analyst II
Thermo Fisher Scientific —Ampliación Nápoles, CDMX
- Tiempo completo
- Informática
- Inglés
- Maestría
12d
Pricing Analyst
Schneider Electric —Ciudad de México
- Tiempo completo
- Inglés
- Experiencia en bases de datos
- SQL
FBS - Business Solutions Analyst
Capgemini —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Bachillerato
- Gestión de productos
- Seguro dental
- Seguro de vida
Postulación rápida
Operations Sr. Analyst
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Inglés
- SQL
Requisition to Pay Senior Analyst
PepsiCo —Miguel Hidalgo, CDMX
- Inglés
- Microsoft Office
- Liderazgo
4d
ServiceNow Business Analyst
Lenovo —Federal, CDMX
- Licenciatura
- Habilidades de comunicación
13d
Credit & Collections Analyst - Entry Professional (Polanco, CDMX)
Schneider Electric —Ciudad de México
- Tiempo completo
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
Technical Support Analyst
Cambridge University Press & Assessment —Ciudad de México, CDMX
- Tiempo completo
- Capacitación
- Presencial
- Habilidades de comunicación
5d
Business Analyst
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Licenciatura
- Habilidades de comunicación
User Growth Operations Sr. Analyst
DiDi Global —Cuauhtémoc, CDMX
- Inglés
- SQL
Operations Senior Analyst
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Inglés
- Microsoft Office
Market Analyst
Epiroc México S.A. de C.V —Colonia Polanco, CDMX
- $35,000 a $40,000 por mes
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- Salesforce
- Estacionamiento gratuito
- Seguro de gastos médicos
Postulación rápida
Sr. HRIS Analyst
Trinity Industries —Ciudad de México, CDMX
- Oracle
- Administración de personal
- Recursos humanos
Analyst, Procure to Pay
Warner Bros. Discovery —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Oracle
Senior Analyst, GBS – Commercialization Projects Material Planner
Kraft Heinz Company —Ciudad de México, CDMX
- Licenciatura
- Mejora continua
Business Analyst / Cap Markets S&C
Accenture —Ciudad de México, CDMX
- Tiempo completo

Quiero recibir la alerta de empleo más reciente para tools analyst en ciudad de méxico, dif

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Collections Tools Analyst

PayJoy -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Tiempo completo
Hace 5 días

Beneficios

Seguro dental
Seguro de la vista
Seguro de vida

Cualificaciones

Herramientas de automatización
SQL
Python

Descripción completa del empleo

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

We are looking for a Collections Tools Analyst to own the implementation, configuration, and operational management of the collections tech stack. This role is the hands-on executor of the tools strategy — responsible for ensuring that the right tools are live, correctly configured, and performing as intended. The ideal candidate will manage Customer.io implementation and maintenance, own workflow automation, support agent assignment logic, and pilot new tools before broader rollout. This position is critical in bridging strategy and operations: translating collection strategies into working tool configurations that drive recovery outcomes. Our primary tools include Customer.io, SQL, and Python.

Key responsibilities

Customer.io Implementation & Management

Own the day-to-day implementation, configuration, and maintenance of Customer.io for collections use cases.
Build, update, and monitor collection workflows, messaging sequences, and treatment triggers in Customer.io.
Ensure data ingestion pipelines feeding Customer.io are reliable, accurate, and up to date — in collaboration with the Data Analyst.
Monitor tool performance and proactively resolve configuration issues, data discrepancies, or workflow failures.

Workflow Automation & Tooling

Design and implement automation workflows that reduce manual overhead for collections operations.
Build and maintain automated treatment triggers, escalation logic, and contact sequencing rules.
Identify manual processes in the collections workflow that can be automated and propose technical solutions.

Document all workflows, configurations, and automation logic to ensure operational continuity.

Agent Assignment Logic

Own and manage the collections agent assignment logic, ensuring accounts are correctly distributed based on defined rules and performance criteria.
Maintain and update assignment workflows as team structure, strategies, or segmentation changes.
Automate assignment processes to reduce manual overhead and increase operational efficiency.
Partner with collections operations to align assignment logic with business priorities and capacity planning.

Tool Piloting & Rollout

Pilot new collections tools — from initial configuration through testing and validation — before broader operational rollout.
Work closely with the Analytics & Strategy function to align tool selection and configuration with strategic priorities.
Manage and optimize outbound contact tools including dialers, blasters, and AVM (Automated Voice Messaging) solutions to maximize contact rates and recovery outcomes.
Evaluate and pilot AI-powered collections solutions (e.g., conversational AI, intelligent contact prioritization, predictive engagement tools) in collaboration with the strategy team.
Monitor tool performance post-launch and make data-backed adjustments to maximize recovery impact.
Stay up to date with industry tools and best practices in collections technology, proposing relevant innovations.

Data Ingestion & Pipeline Support

Design and maintain reliable data ingestion pipelines that feed customer and account data into Customer.io.
Ensure data quality and consistency across ingestion flows using SQL and Python.
Monitor pipeline health and proactively resolve data discrepancies or failures.
Collaborate with engineering and data teams to expand and improve data sources feeding into collections workflows.

EDC Integration & External Data Connectivity

Establish and maintain data connections with EDC and other external data providers relevant to collections operations.
Ensure external data sources are properly ingested, validated, and available for tools configuration and analysis.
Work with cross-functional teams to identify new external data opportunities that can improve collections tools.
Document integration workflows and data dictionaries to ensure operational continuity.

Cross-functional Collaboration

Work closely with collections operations teams to ensure tools serve operational needs across all markets.
Collaborate with the Analytics & Strategy function to ensure tool configuration reflects the current strategy.
Support collections agents and team leads with training on tools, workflows, and automated processes.
Communicate tool updates and changes in a clear, accessible way for non-technical stakeholders.

Qualifications

Technical Skills & Tools

Mandatory: Customer.io (or equivalent CRM/marketing automation platform), SQL, Python, workflow automation tools.
Experience managing data ingestion pipelines and ensuring data quality across integrations.
Familiarity with API integrations and connecting to external data sources.
Comfortable piloting and configuring new tools with minimal supervision.
Experience designing and running A/B tests or controlled experiments in a data-driven environment.

Benefits

100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus.
20 days paid Vacation.
50% Vacation premium.
13% Saving funds.
$2,000 MXN monthly grocery coupons.
$2,000 USD annual Co-working Travel perk.
$2,000 USD annual Professional Development perk.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Postúlate ahora

Refina tu búsqueda

tools analyst empleos en ciudad de méxico, dif

Collections Tools Analyst

Pipeline Analyst

Consumer Service Analyst

Analyst

Programmer Analyst II

Pricing Analyst

FBS - Business Solutions Analyst

Operations Sr. Analyst

Requisition to Pay Senior Analyst

ServiceNow Business Analyst

Credit & Collections Analyst - Entry Professional (Polanco, CDMX)

Technical Support Analyst

Business Analyst

User Growth Operations Sr. Analyst

Operations Senior Analyst

Market Analyst

Sr. HRIS Analyst

Analyst, Procure to Pay

Senior Analyst, GBS – Commercialization Projects Material Planner

Business Analyst / Cap Markets S&C

Quiero recibir la alerta de empleo más reciente para tools analyst en ciudad de méxico, dif

Related Searches

Key responsibilities

Qualifications

Benefits

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado