PCoE Support Engineer
FLSmidth, Inc. —Monterrey, N. L.
- Incluye fines de semana
- Azure
- Oracle
- Administración de personal
1d
Senior Workplace Engineer
FLSmidth, Inc. —Monterrey, N. L.
- Tiempo completo
- Azure
- Administración de personal
- Inglés
1d
Software Developer - Java Backend
MSCI —Monterrey, N. L.
- Tiempo completo
- Informática
- Java
- Experiencia en bases de datos
- Permiso de maternidad y paternidad
Web Application Developer (Back-End)
Aptiv plc —Monterrey, N. L.
- Informática
- Java
- Experiencia en bases de datos
- Seguro de vida
Engineer ServiceNow ITOM/ITAM/SACM-CMDB
Corning —Obispado, N. L.
- Informática
- Experiencia en bases de datos
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Senior Full Stack Software Engineer - Python | React | TypeScript | Next.js
Trivelta —Monterrey, N. L.
- JavaScript
- Capacitación
- Python
Postulación rápida
Software Supplier Manager
Aptiv plc —Monterrey, N. L.
- Administración de personal
- Informática
- Maestría
- Seguro de vida

Other jobs to consider

Find your next job by exploring related positions.

PCoE Support Engineer
FLSmidth, Inc. —Monterrey, N. L.
Understanding of infrastructure security and compliance frameworks. Provide Level 2 Platform support across enterprise infrastructure services, ensuring the…
1d
Senior Workplace Engineer
FLSmidth, Inc. —Monterrey, N. L.
Design and implement workplace hardening measures, ensuring compliance with security standards and best practices. SCCM and Intune Co-Management.
1d

Quiero recibir la alerta de empleo más reciente para security engineer, devsecops en monterrey, nle

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

PCoE Support Engineer

FLSmidth, Inc. -
Monterrey, N. L.

Postúlate ahora

Información del empleo

Tiempo completo
Hace 1 día

Cualificaciones

Microsoft Windows Server
Azure
Oracle
Administración de personal
Gestión de servicios de TI
Microsoft SQL Server
Oracle EBS
Inglés
DNS
Seguridad
ServiceNow
Linux
Directorio activo
ESXi
vCenter

Descripción completa del empleo

Job Description: PCoE Support Engineer (L2 Support – Shift-Based 24x5)

Role Overview

Provide Level 2 Platform support across enterprise infrastructure services, ensuring the availability, stability, security, and performance of cloud, server, virtualization, database, backup, and monitoring platforms. Responsible for incident resolution, operational maintenance, change execution, and continuous service improvement within a 24x5 support environment.

Key Responsibilities

Provide Level 2 Platform support for enterprise infrastructure services including Cloud, Virtualization, Server, Database, Backup, Monitoring, and End-User Computing platforms.
Monitor infrastructure health and respond to alerts and incidents.
Troubleshoot and resolve infrastructure-related issues within agreed service levels.
Perform routine operational activities, maintenance tasks, and system health checks.
Execute approved changes following established processes and procedures.
Support backup, recovery, patching, and compliance activities.
Coordinate with internal teams, vendors, and service providers to resolve issues.
Participate in major incident and problem management activities when required.
Maintain operational documentation, knowledge articles, and support procedures.
Contribute to continuous service improvement and operational excellence initiatives.
Ensure effective communication and handover during shift transitions.
Support infrastructure services within a 24x5 operational environment.

Shift Requirements

This is a shift-based role within a 24x5 support model, including:
- Day, evening, and night shifts
- Weekend and holiday coverage (as per rotation schedule)
Strong requirement for effective handover communication between shifts
Flexibility to adapt to rotational schedules across time zones

Required Skills & Qualifications

Technical Skills

Strong understanding of:

Microsoft Azure Infrastructure Services (Virtual Machines, Storage, Networking, Monitoring, Backup)
Oracle Cloud Infrastructure (OCI) Compute, Storage, and Networking Services
VMware vSphere, ESXi, vCenter, and Dell EMC vxRail Platforms
Microsoft Hyper-V Virtualization
Windows Server Administration (2016/2019/2022)
Active Directory, DNS, Group Policy (GPO), and Access Management
Citrix Virtual Apps and Desktops (CVAD)
Azure Virtual Desktop (AVD)
Linux Administration (Red Hat Enterprise Linux and Oracle Linux)
Microsoft SQL Server Operations and Monitoring
Oracle Database and Oracle E-Business Suite (EBS) Support
Commvault and Metallic Backup Solutions
Infrastructure Monitoring and Event Management Tools
SSL/TLS Certificate Lifecycle Management
IT Service Management Platforms (ServiceNow or equivalent)
Hands-on experience with:

Infrastructure monitoring and alert management
Incident investigation and troubleshooting
Service request fulfillment
Basic server provisioning and decommissioning activities
Patch coordination and compliance validation
Backup monitoring and restore validation
User access administration and permission management
Infrastructure health checks and operational maintenance activities
Change implementation following approved procedures
Vendor and third-party coordination for issue resolution
Ability to:

Perform L2 troubleshooting and issue resolution across multiple infrastructure technologies
Analyze monitoring alerts, logs, and system events
Escalate complex issues to L3 teams with appropriate diagnostics
Support standard operational and maintenance activities
Follow established operational procedures, runbooks, and support documentation
Work effectively within a 24x5 support environment

Experience

4–8 years of experience in Infrastructure Operations, Platform Support, Cloud Operations, or Enterprise IT Support environments.
Experience working within a shift-based or 24x5 support model.
Proven experience managing incidents, changes, and operational activities in enterprise environments.

Soft Skills

Strong analytical and problem-solving skills
Ability to work independently and take technical ownership
Excellent communication and stakeholder management skills
Ability to perform under pressure in a high-availability enterprise environment
Proficiency in written and spoken English is a must

Nice-to-Have

Automation and scripting knowledge
Exposure to hybrid cloud environments
Experience with enterprise monitoring platforms
Understanding of infrastructure security and compliance frameworks
Experience working with global support teams

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Postúlate ahora

Refina tu búsqueda

security engineer, devsecops empleos en monterrey, nle

PCoE Support Engineer

Senior Workplace Engineer

Software Developer - Java Backend

Web Application Developer (Back-End)

Engineer ServiceNow ITOM/ITAM/SACM-CMDB

Senior Full Stack Software Engineer - Python | React | TypeScript | Next.js

Software Supplier Manager

Other jobs to consider

Quiero recibir la alerta de empleo más reciente para security engineer, devsecops en monterrey, nle

Related Searches

Role Overview

Key Responsibilities

Shift Requirements

Required Skills & Qualifications

Technical Skills

Experience

Soft Skills

Nice-to-Have

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado