7 publicaciones de empleo destacadas de design engineer en pesquería n. l. (¡Están contratando!)

Tech Support Engineer
Vistance Networks —Apodaca, N. L.
- Salesforce
- Inglés
- Licenciatura
1d
Professional LSS MU Controls Engineer
KION Group AG —Guadalupe, N. L.
- AutoCAD
- Disponibilidad para viajar hasta un 50 %
- Licenciatura
SAP CPQ Engineer
KION Group AG —Guadalupe, N. L.
- Tiempo completo
- Licenciatura
Electrical Project Engineer
ABB Electrical Control Systems S. de R.L. de C.V. —Apodaca, N. L.
- AutoCAD
- Administración de personal
- Inglés
Postulación rápida
9d
Product Engineer
Johnson Controls —Ciénega de Flores, N. L.
- Administración de personal
- Diagramas
- Mantenimiento
1d
Technical Support Engineer
Danfoss —Apodaca, N. L.
- Tiempo completo
- Inglés
- Desarrollo de software
1d
CCB Leader
Johnson Controls —Ciénega de Flores, N. L.
- Administración de personal
- Capacitación
1d

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Tech Support Engineer

Vistance Networks
Apodaca, N. L.

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Información del empleo

Hace 1 día

Cualificaciones

Jira
CCNP
Plurilingüe
Salesforce
CCNA
Inglés
Bash
Licenciatura
Atención al cliente
Linux
Python
Shell Scripting
Debugging
Juniper

Descripción completa del empleo

Req ID: 81670

Location:

Apodaca, Other, Mexico, 66600

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Job Summary

Provides technical support to customers for ARRIS products or to ARRIS partner products as they diagnose, troubleshoot, repair, debug, and maintain products. Reports design, reliability, and maintenance problems or bugs to the design engineers/software engineers. May be involved in customer installation and training. Provides support to customers/users for products that are highly technical or sophisticated. After hours, and on-call support may be required.

General Summary

The Technical Support Engineer (TSE) will be responsible for providing first-level Technical Support for various technologies in CommScope products to our ANS customers.

Duties & Responsibilities

Be the first technical point of contact for the customer
Should possess the ability to manage critical (S1) cases soon after the training
Demonstrate the ability to work with the Escalation team and/or Engineering teams to manage escalated cases
Work closely with SE (Sales Engineering) teams internally on larger networks and more complex issues
Identify customers’ problems/issues and assist them to resolve issues while consistently providing great Customer Experience
Identify and reproduce customer technical problems in a test/lab environment
Work on day-day tickets, follow up with clients, provide feedback, and seek problems through resolution
Ensure proper case documentation and closure
Generate clear and concise documentation in the form of case notes, technical tips, articles, and white papers
Contribute to the knowledge base by creating KB articles
Notify and discuss with Senior, Staff, Senior Staff or Principal Engineers on calls and emails that require assistance
Timely handoff (escalation) of cases that require advanced technical investigation by the Escalation Team
Manage customer expectations and make sure the customer is receiving the highest quality of service
Document customer issues for future reference and build a knowledge base of the solutions given to the customer
Actively participate in training and improve product and process knowledge
Strict adherence to Service Level Agreement KPIs
Understand the SLA’s and work/align style of working towards meeting them

Skills Required

0-2 years of customer support experience

Bachelor’s degree in systems Engineering, or related field

Multiple language skills (English & Spanish)
Preferably worked as a Tech Support engineer
Excellent written and oral communication ability, including formal presentation skills to customers, partners, and support teams
Networking Basic expertise
Linux Basic Expertise
Experience providing support to direct customers, resellers, and field personnel in resolving company product-related issues
Experience working in a support lab environment for problem replication

You will excite us if you have

Working Knowledge of Salesforce and JIRA
Experience working with Linux, Bash, Python scripting
Experience working in (or with) a vendor: Cisco, Juniper (routers, switches), Arista, Extreme Networks, Dell, HP, Alcatel.
Relevant industry accreditations/certifications: CCNA, CCNP- R&S, JNCIA, JNCIS-ENT/DC

Why Join Us?

Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.

Aurora Networks (formerly CommScope’s Access Networks Solution segment) is the world’s leading provider of access network solutions. Our comprehensive, end-to-end product portfolio supports global service providers with innovative, leading-edge HFC, PON and broadband network products.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.

Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.

Why Join Us?
Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.

Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.

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