20 publicaciones de empleo destacadas de it support en tacubaya cdmx (¡Están contratando!)

Customer Success Engineer (CSE)
Infoblox —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Servicio al cliente
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
7d
SAP PI‑PO / CAR Functional Analyst – AMS Application Support
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Java
- SQL
Partner Support Specialist
FeverUp —Ciudad de México, CDMX
- Inglés
- Mejora continua
- Capacitación
- Descuento de gimnasio
- Seguro de vida
Postulación rápida
(Senior) Solution Consultant - NAIC reporting
SimCorp A/S —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- SQL
Sr. Support Analyst, Retail
Hugo Boss —Ciudad de México, CDMX
- Oracle
- Experiencia en ventas
- ERP systems
- Descuento de empleados
Analyst II, Service
Hach —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Informática
MPGS Technical Account Manager
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Administración del tiempo
2d
Senior Technical Account Manager
Trustonic —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Inglés
Postulación rápida
Technical Support Analyst L1 – Microsoft Cloud Platforms
TD Synnex —Ex-Hacienda de Guadalupe Chimalistac, CDMX
- Tiempo completo
SAP HCM Functional Analyst – AMS Application Support
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Service Management Expert - Incident & Problem Management
Edenred —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Technical Success Manager
Infoblox —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Servicio al cliente
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
7d
Customer Support Agent – Mexico Credit Card Team
Lendable —Ciudad de México, CDMX
- $12,600 a $25,200 por mes
- Trabajo híbrido
- Inglés
- Experiencia en operaciones bancarias
Technical Account Manager
Motive —Ciudad de México, CDMX
- Administración de personal
- Informática
- Inglés
FINANCE- Analyst
Sherwin-Williams —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- ERP systems
- Licenciatura
9d
Technology Coordinator, Mexico City
Ennismore —Ciudad de México, CDMX
- Tiempo completo
- Disponible para viajar
Postulación rápida
AI Prompting & Automation Executive (Jr/Semi Sr)
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Associate, Customer Support
EVO Payments Mexico, S. de R.L. de C.V. —Cuajimalpa, CDMX
- Servicio al cliente
- Bachillerato
- Servicios financieros
Postulación rápida
Retail Application Support Consultant F/M
VISEO —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- ERP systems
Customer Service Supervisor
DoorDash Mexico —Ciudad de México, CDMX
- Incluye días feriados
- Bilingüe
- Microsoft Excel
- Administración de personal
Postulación rápida

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Customer Success Engineer (CSE)

Infoblox -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 7 días

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

TCP
Informática
Servicio al cliente
Upselling
DHCP
Licenciatura
DNS
TCP/IP
Liderazgo

Descripción completa del empleo

At Infoblox, every breakthrough begins with a bold “what if.”
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.

How we empower our people is extraordinary: we’re recognized as a Glassdoor Best Place to Work 2025, Great Place to Work-Certified in five countries, and honored by Cigna as a Healthy Workforce honors for three consecutive years; and what we build is world class: named CybersecAsia’s Best in Critical Infrastructure 2024 — clear evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next.”

In a world where you can be anything, Be Infoblox.

Customer Success Engineer (CSE)

We have an opportunity for a Technical Success Manager (TSM) to join our AMS Technical Success team in Mexico City, Mexico, reporting to the Manager, TSM Accounts, AMS. In this pivotal role, you will own the technical relationship for a portfolio of assigned accounts, act as the designated Infoblox expert for each customer, and help customers realize maximum value from their Infoblox investment. Collaborating closely with Sales, Systems Engineering, Engineering, Product Management, and third-party services teams, you will proactively prevent issues, drive resolutions, support customer success, and identify opportunities to expand customer value in a highly collaborative environment.

Be a Contributor — What You’ll Do

Act as the primary technical contact and trusted advisor for a portfolio of assigned AMS accounts
Build deep familiarity with each customer’s environment, architecture, business goals, and Infoblox deployment
Onboard new customers to the service and establish cadence, expectations, and success criteria early
Run regular customer reviews and communications to maintain alignment and prevent surprises
Take ownership of customer issues and drive prompt, accurate resolution updates
Manage incidents and escalations through research, diagnostics, troubleshooting, and effective resolution
Use approved AI tools to accelerate case work, research accounts, and prepare for customer reviews
Write clear root cause analyses for outages and critical incidents to prevent repeat issues
Recommend new and existing solutions to improve functionality, add capability, and address defects
Identify expansion and upsell opportunities and partner with the account team as customer needs grow
Help customers adopt and realize value from AI-driven capabilities for faster troubleshooting and proactive issue prevention
Deliver technical reviews, best practices, and knowledge transfer to keep deployments healthy
Plan and support upgrades and migrations with minimal customer disruption
Represent customer feature requests and bugs to Engineering and Product Management and follow them through resolution
Install and configure Infoblox products and third-party software in the support lab for testing and validation
Run periodic business reviews with analytics, insights, and recommendations that demonstrate customer value

Be Prepared — What You Bring

5+ years of experience in a network infrastructure or network appliance technical support role
Expertise in DNS, DHCP, IP address management, SNMP, network monitoring tools, and virtual machines
Proven ability to deliver strong customer service, communicate clearly in written and verbal English, and manage competing priorities
Bachelor’s degree in computer science, engineering, or equivalent
Solid knowledge of TCP/IP and networking protocols
Working knowledge of firewalls, switches, and routers
Ability to read detailed network topology maps and log-level data, including sniffer traces, SNMP traps, crash files, and system logs
Comfort using AI tools day to day and curiosity to keep pace as they evolve; familiarity with agentic AI concepts is a plus
Willingness to join an on-call rotation if needed and work maintenance windows with customers outside business hours
Genuine interest in driving continual service improvement

Be Successful — Your Path

First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.
Six Months: Work Level-1 and Level-2 cases to resolution independently, reach the highest Level-3 troubleshooting competency through our NIOS INE certification, and know the internal processes and tools the role depends on.
One Year: Work critical Severity-1 calls to resolution independently and engage Infoblox Engineering directly when an account needs it.

Belong — Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

Comprehensive health coverage, generous PTO, and flexible work options
Learning opportunities, career-mobility programs, and leadership workshops
Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy
Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
Charitable Giving Program supported by Company Match
We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications.

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

#LI-AC1

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it support empleos en tacubaya cdmx

Customer Success Engineer (CSE)

SAP PI‑PO / CAR Functional Analyst – AMS Application Support

Partner Support Specialist

(Senior) Solution Consultant - NAIC reporting

Sr. Support Analyst, Retail

Analyst II, Service

MPGS Technical Account Manager

Senior Technical Account Manager

Technical Support Analyst L1 – Microsoft Cloud Platforms

SAP HCM Functional Analyst – AMS Application Support

Service Management Expert - Incident & Problem Management

Technical Success Manager

Customer Support Agent – Mexico Credit Card Team

Technical Account Manager

FINANCE- Analyst

Technology Coordinator, Mexico City

AI Prompting & Automation Executive (Jr/Semi Sr)

Associate, Customer Support

Retail Application Support Consultant F/M

Customer Service Supervisor

Quiero recibir la alerta de empleo más reciente para it support en tacubaya cdmx

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