20 publicaciones de empleo destacadas de it support en tacubaya cdmx (¡Están contratando!)

Junior Incident, Request & Knowledge Manager
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- Tiempo completo
- Administración de personal
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- Inglés
SAP MM & CPI Functional Analyst – Application Support (AMS)
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Análisis de datos
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Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
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Trustonic —Ciudad de México, CDMX
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- Home Office (Desde casa)
- Azure
- Administración de personal
- Inglés
Postulación rápida
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- Informática
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- $30,000 a $40,000 por mes
- Tiempo completo
- Inglés
- Seguro de vida
- Programa de referidos
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(Senior) Solution Consultant - NAIC reporting
SimCorp A/S —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- SQL
Partner Support Specialist
FeverUp —Ciudad de México, CDMX
- Inglés
- Mejora continua
- Capacitación
- Descuento de gimnasio
- Seguro de vida
Postulación rápida
Sr. Support Analyst, Retail
Hugo Boss —Ciudad de México, CDMX
- Oracle
- Experiencia en ventas
- ERP systems
- Descuento de empleados
Technical Support Analyst L1 – Microsoft Cloud Platforms
TD Synnex —Ex-Hacienda de Guadalupe Chimalistac, CDMX
- Tiempo completo
Customer Success Engineer (CSE)
Infoblox —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Servicio al cliente
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
8d
SAP HCM Functional Analyst – AMS Application Support
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
MPGS Technical Account Manager
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Administración del tiempo
3d
SPECIALIST II, END USER COMPUTING
Qualfon —Juárez, CDMX
- Tiempo completo
Customer Support Agent – Mexico Credit Card Team
Lendable —Ciudad de México, CDMX
- $12,600 a $25,200 por mes
- Trabajo híbrido
- Inglés
- Experiencia en operaciones bancarias
Service Management Expert - Incident & Problem Management
Edenred —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Technical Account Manager
Motive —Ciudad de México, CDMX
- Administración de personal
- Informática
- Inglés
FINANCE- Analyst
Sherwin-Williams —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- ERP systems
- Licenciatura
10d
Technical Success Manager
Infoblox —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Servicio al cliente
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
8d
Technology Coordinator, Mexico City
Ennismore —Ciudad de México, CDMX
- Tiempo completo
- Disponible para viajar
Postulación rápida

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Junior Incident, Request & Knowledge Manager

Kyndryl -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

ITIL Foundation
Administración de personal
Gestión de incidentes
Gestión de servicios de TI
Mantenimiento
Inglés
Licenciatura
Mejora continua
ServiceNow
Tecnologías de la información

Descripción completa del empleo

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As an Incident Request & Knowledge Manager at Kyndryl, you’ll be responsible for the operational governance and coordination of Incident Management, Major Incident Management, Request Management, and Knowledge Management practices. In this role, you ensure consistent handling of service disruptions and service requests while enabling effective knowledge reuse to improve resolution speed, service quality, and user experience.

You act as a key coordination point between Service Desk teams and technical support groups, ensuring structured escalation, effective communication, and timely service restoration during standard and major incidents. Your work directly contributes to operational stability, service reliability, and continuous improvement across IT service operations.

Key Responsibilities

Coordinate Incident, Major Incident, Request, and Knowledge Management operations to ensure consistent and effective service handling.
Act as the central coordination point during major incidents, ensuring structured escalation, communication, and timely service restoration.
Oversee incident resolution flow and request fulfillment, validating prioritization, SLA adherence, and closure quality.
Promote creation, maintenance, and reuse of knowledge articles to improve resolution speed and reduce recurring incidents.
Analyze operational trends and risks to drive service improvements, prevention actions, and better user experience.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to growing your career. Whether you want to broaden your experience across service management practices or deepen your expertise in operational governance, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. Equally important, you demonstrate a growth mindset, strong service orientation, and the ability to operate effectively in high‑pressure environments while maintaining focus on quality and continuous improvement.

Required Skills and Experience

3+ years of experience in IT operations or IT Service Management roles.
Intermediate knowledge of ITIL® 4 practices, including: Incident Management, Major Incident Management, Request Management, Knowledge Management
Experience coordinating or supporting Incident and Major Incident processes.
Experience working with ITSM tools (ServiceNow preferred) at an operational or governance level, including Incident, Request, Knowledge, and Service Catalog modules.
Experience interacting with Service Desk operations and support teams.
Ability to monitor incident resolution flow and manage escalations effectively.
Ability to work under pressure during major incidents and crisis situations.
Strong analytical mindset focused on prevention, learning, and continuous improvement.
Intermediate to advanced English proficiency, required for technical documentation, global communication, and incident reporting.

Preferred Skills and Experience

Bachelor’s degree in Information Technology, Systems, or a related field, or equivalent practical experience.
ITIL® 4 Foundation certification.
Experience using dashboards, reporting tools, and trend analysis to support operational improvements.
Experience supporting knowledge bases and self‑service portals.
Familiarity with major incident calls and collaboration tools (e.g., Microsoft Teams, Zoom).
Experience supporting or coordinating Service Desk operations in a global environment.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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it support empleos en tacubaya cdmx

Junior Incident, Request & Knowledge Manager

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