Do you enjoy being the connection between customers, operations, and business teams to help every order move successfully from receipt through installation? Are you energized by solving problems, building relationships, and organizing multiple priorities? If creating a strong customer experience in a fast-paced environment motivates you, this opportunity may be a great fit.
This position is based in Monterrey, Mexico. The role is expected to work on-site four days per week, with typical working hours from 7:00 a.m. to 4:00 p.m.
Helping You Thrive By:
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Offering competitive wages and benefits, that support your life both in and out of work.
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Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control.
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Creating continuous learning opportunities to help you grow and upskill.
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Fostering a culture of inclusion where employees feel seen, heard and valued and living it out every day.
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Empowering you to make a meaningful impact on people and the planet through your work and Steelcase’s ongoing commitment.
You’ll Support Meaningful Work By:
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Serving as the primary business consultant between Steelcase North America and retail channels, eBusiness platforms, and internal business partners.
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Managing assigned accounts throughout the entire order fulfillment process, from order receipt through final installation, while supporting customer issue resolution.
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Coordinating with supply chain, manufacturing, logistics, sales, and customer-facing teams to optimize delivery performance and create an outstanding customer experience.
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Analyzing operational performance metrics, generating regular and ad hoc reporting, and identifying opportunities for continuous improvement.
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Advocating for customers by communicating business needs, monitoring customer health measures, and driving process improvements with cross-functional stakeholders.
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Leading operational onboarding activities for new retailers and business channels, including process documentation and implementation support.
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Building strong long-term relationships with customers and internal partners while providing product, order, and installation support.
Minimum Qualifications
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Bachelor’s degree in Business, International Business, Commerce, International Relations, or a related field.
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1+ year of experience in order management, customer experience, order fulfillment, supply chain, logistics, or a related business function. Recent graduates with relevant internships or academic experience may also be considered.
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Advanced English proficiency, both written and verbal.
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Proficiency with Microsoft Office tools.
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Experience identifying, troubleshooting, and resolving operational or customer-related issues.
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Strong written and verbal communication skills, with the ability to organize information and collaborate effectively with multiple stakeholders.
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Ability to manage multiple priorities in a fast-paced environment.
Desired Skills and Experience
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Knowledge of SAP, SharePoint, Excel, or other order management tools.
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Strong analytical judgment and a solutions-focused approach to business challenges.
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Ability to build relationships and collaborate across customer and business teams.
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Confidence presenting information and leading stakeholder discussions.
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Adaptability, accountability, attention to detail, and a commitment to high-quality work.
Doing better for people and planet
Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.
Why People Choose to Work with Us
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at
[email protected].
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