20 publicaciones de empleo destacadas de machine learning platform en progreso nacional, dif (¡Están contratando!)

AI Engineer
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
AI Engineer
Ford Motor Company —Ciudad de México, CDMX
- Informática
- Maestría
- Licenciatura
7d
Competitive Intelligence Analyst
Teradata —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Experiencia en ventas
- Licenciatura
Postulación rápida
Principal AI Engineer
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Experiencia en bases de datos
AI Customer Support
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Databricks Architect
Luxoft —Ciudad de México, CDMX
- Azure
- DevOps
- Inglés
Data Analytics Analyst
Ford Motor Company —Naucalpan, Méx.
- Microsoft Excel
- Informática
- Experiencia en ventas
2d
Data Analyst
Lifted, an Upwork Company™ —Ciudad de México, CDMX
- Home Office (Desde casa)
- Microsoft Excel
- Informática
- SQL
Postulación rápida
Supply Chain Engineering Sr Manager - Packaging
PepsiCo —Miguel Hidalgo, CDMX
- Bilingüe
- ERP systems
- Inglés
12d
Business Intelligence Analyst/Developer
Zendesk —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en bases de datos
- SQL
- Desarrollo de software
Customer Engineer, Public Sector
Google —Ciudad de México, CDMX
- Inglés
- Licenciatura
- Sin título de educación superior
2d
AI Business Operations Analyst - Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Salesforce
- Inglés
- SQL
Consumption Account Senior Manager
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- Python
Software Development Engineer, Devices Sales & Customer Experience
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Experiencia en ventas
- Licenciatura
2d
Senior AI Engineer
Ingersoll Rand —Ciudad de México, CDMX
- Microsoft Excel
- Informática
- Maestría
BI Solutions Intern
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
1d
Data Analytics Analyst
Ford de México —Naucalpan, Méx.
- Tiempo completo
- Microsoft Excel
- Informática
- Experiencia en ventas
2d
Sales Development Representative - Mexico City
Geotab —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
- Seguro dental
- Permiso de maternidad y paternidad
Cloud AI Consultant II, Professional Services (English)
Google —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Licenciatura
Senior .Net Core Developer
Delinea —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Azure
- Informática
- DevOps
- Seguro de vida

Quiero recibir la alerta de empleo más reciente para machine learning platform en progreso nacional, dif

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AI Engineer

Darwin AI -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Slack
Inglés
Portugués
Atención al cliente
SaaS
Python

Descripción completa del empleo

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
Identify recurring issues and contribute to internal documentation and FAQs.
Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
Audit AI conversations to detect bugs or opportunities for improvement.

Requirements

Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
Strong troubleshooting skills and ability to resolve issues efficiently.
Familiarity with AI behavior, JSON structures, and state machines (training provided).
Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
Knowledge of process automation; experience with Zapier is a plus.
Programming knowledge, especially in Python, is a plus.
Ability to explain technical concepts clearly to both technical and non-technical audiences
Highly organized, with the ability to manage multiple support cases at once.
Strong written and verbal communication skills.
A customer-first mindset with a genuine desire to help clients succeed.
A team player with adaptability in fast-paced environments.
Passion for technology, AI, and continuous learning.

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Hybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like!

Postulación rápida

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