Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.
Support end-to-end backorder program execution when products are sold through future inventory
Manage future ship dates based on inbound container timelines and maintain ESD logic for customer-facing website display
Validate inventory alignment across Shopify, ERP, and WMS systems before backorder release decisions
Balance automation with manual controls to ensure customer commitments are operationally feasible
Support Shopify product creation, SKU setup, and shipping configuration for new launches and spare parts workflows
Ensure products, bundles, and launch flows are operationally ready across systems before go-live
Partner cross-functionally to support go-to-market execution and reduce fulfillment risk
Diagnose system-level issues across dropship and partner order flows, including inventory sync failures, SKU mismatches, EDI/integration errors, and SLA breakdowns
Define escalation paths and drive resolution across internal stakeholders, partners, and systems
Identify recurring failure patterns and implement workflow or system-level fixes
Operate across Shopify DTC, Amazon FBA/FBM, Walmart Marketplace, TikTok Shop, and other partner channels
Produce weekly trend analysis across fulfillment, order flow, and system performance
Deliver ad hoc reporting and support leadership with actionable insights
Translate exception data into prioritized recommendations and surface recurring operational issues
Monitor exception feeds and tracking signals across systems to identify high-impact issues and fulfillment risks
Coordinate with 3PL partners, CX, and internal teams on issue resolution and escalation management
Support EDI and integration troubleshooting across fulfillment systems and partner order flows
Assist in testing and rollout of process improvements to reduce exceptions and manual work
Define escalation frameworks for recurring shipment and fulfillment issues
Partner cross-functionally to resolve systemic issues and reduce repeat exceptions
Support complex or international shipment escalations as needed
3–6 years of experience in DTC, eCommerce operations, fulfillment, logistics, or similar roles
Experience working as a freelancer or independent contractor supporting remote or international teams
Strong systems experience across Shopify, ERP/OMS platforms, marketplace tools, and tracking systems
Experience working in multi-channel environments (DTC, marketplace, retail, dropship)
Experience with Shopify product setup, SKU management, bundles, shipping logic, and inventory synchronization
Strong analytical and problem-solving skills with the ability to identify root causes and recommend actions
Data-driven mindset with the ability to translate reporting into actionable insights
Experience improving workflows, automations, and SOPs using tools like Parabola, Omni, or similar
Strong written communication skills and ability to collaborate cross-functionally
C1–C2 level English proficiency (written and verbal)
Highly detail-oriented and comfortable managing high volumes of operational issues
Experience working in lean, high-growth environments with evolving processes and high operational ownership
