14 publicaciones de empleo destacadas de e technical en jalisco (¡Están contratando!)

Technical Support Team Lead
SupportZebra LLC —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Salesforce
- Mantenimiento
Postulación rápida
Training Specialist I
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Mantenimiento
- Inglés
- Licenciatura
10d
Wireless Engineer
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Servicio al cliente
- Análisis de datos
- Inglés
Lead Network Engineer
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Servicio al cliente
- Análisis de datos
- Inglés
Revenue Management Specialist
InterContinental Hotels Group —Guadalajara, Jal.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Network Security Specialist Advisor
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Azure
- Administración de personal
- Inglés
Database Analyst III
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Bilingüe
- Oracle
- Informática
Quality Technitian
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Staff Software Engineer (Backend)
EarnIn —Guadalajara, Jal.
- Home Office (Desde casa)
- Administración de personal
- Doctorado
- Informática
Postulación rápida
Staff Platform Engineer
EarnIn —Guadalajara, Jal.
- Administración de personal
- Informática
- Maestría
Postulación rápida
4d
Senior Software Development Engineer - Amazon Devices, Devices Supply Chain Technologies
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Zapopan, Jal.
- Tiempo completo
- Informática
- Licenciatura
- Capacitación
Data Analyst – Ecommerce (Amazon & Shopify)
ScaleUp —Guadalajara, Jal.
- Tiempo completo
- SQL
- Python
Postulación rápida
SAP FICO Analyst
Multi-Color Corporation —Guadalajara, Jal.
- Bilingüe
- Inglés
- Licenciatura
Postulación rápida
Técnico de Mantenimiento (Servicio en Campo) - English Language Skills
Slip Robotics —Guadalajara, Jal.
- Mantenimiento
- Inglés
- Sin título de educación superior
Postulación rápida

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Training Specialist I
Jabil Circuit —Guadalajara, Jal.
Maintain training records in training database with 100% accuracy. Produce and maintain training records. Identify specific voids in training.
10d
Cloud FinOps Specialist
BSA-JLL - LaSalle Partners, MEX —Jalisco, Jal.
Provide guidance, best practices, and training to stakeholders on cloud cost optimization strategies and tools. Cloud Cost Tools and Technologies:
Postulación rápida

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Technical Support Team Lead

SupportZebra LLC -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Salesforce
Mantenimiento
Shopify
Maestría
Licenciatura
JavaScript
B2B
ServiceNow
HubSpot
SaaS
Liderazgo
Habilidades de comunicación
Python

Descripción completa del empleo

Support Team Lead

What You’ll Do

Team Leadership & Delivery

· Lead, coach, and mentor a team of Support Specialists to deliver world-class support across platforms such as Shopify, Amazon, Etsy, and other eCommerce channels

· Ensure consistent delivery of high-quality, real-time support via chat and ticketing systems

· Act as the primary escalation point for complex or high-impact customer issues

Performance & KPI Management

· Monitor and manage team performance across key metrics (CSAT, FRT, AHT, SLA adherence, backlog health)

· Conduct regular performance reviews, coaching sessions, and feedback loops to improve agent performance

· Drive accountability and ownership within the team

Data-Driven Insights & Improvement

· Analyze support data and customer insights to identify recurring issues and operational gaps

· Lead initiatives to improve processes, reduce ticket volume, and enhance customer experience

· Provide actionable recommendations to stakeholders based on data trends

Cross-Functional Collaboration

· Partner with Product Management and Engineering teams to escalate issues and provide quantitative feedback on customer pain points

· Contribute to shaping product improvements and reducing friction in the user journey

· Represent the Support team in cross-functional discussions

Process, Knowledge & Automation

· Oversee development and maintenance of knowledge base articles and internal documentation

· Drive process standardization, workflow improvements, and support automation initiatives

· Ensure the team follows best practices in support operations

Technical Leadership

· Guide team members in troubleshooting and understanding system behavior “under the hood”

· Encourage continuous learning in APIs, SaaS systems, and integrations

· Support technical skill development within the team

Culture & Engagement

· Foster a collaborative, high-performance, and customer-centric team culture

· Promote AfterShip’s values of operational excellence and customer delight

· Support team engagement, retention, and professional growth

Who We’re Looking For

Experience

· 4–6 years in Technical/Application Support within SaaS, e-commerce, or enterprise software environments

· At least 1–2 years of experience in a Team Lead or supervisory role

Education

· Preferred background in Computer Science or related fields (B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)

Technical & Product Knowledge

· Strong understanding of enterprise B2B SaaS products and customer lifecycle

· Familiarity with APIs, webhooks, and API testing tools (Postman, Insomnia)

· Ability to read and understand code (Python, JavaScript) is a strong advantage

Tools & Systems

· Experience with helpdesk/ticketing platforms (Freshdesk, Zendesk, Salesforce, ServiceNow)

· Familiarity with CRM tools such as HubSpot is a plus

Support Excellence

· Strong knowledge of support KPIs and SLAs (CSAT, FRT, AHT, backlog management)

· Experience driving measurable customer outcomes and operational improvements

Core Competencies

· Strong leadership, coaching, and people management skills

· Excellent communication skills with ability to simplify technical concepts

· Analytical, proactive, and solution-oriented mindset

· Ability to thrive in a fast-paced, global SaaS environment

· Strong technical curiosity and passion for understanding systems and integrations

Job Type: Full-time

Work Location: Remote

Postulación rápida

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e technical empleos en jalisco

Technical Support Team Lead

Training Specialist I

Wireless Engineer

Lead Network Engineer

Revenue Management Specialist

Network Security Specialist Advisor

Database Analyst III

Quality Technitian

Staff Software Engineer (Backend)

Staff Platform Engineer

Senior Software Development Engineer - Amazon Devices, Devices Supply Chain Technologies

Data Analyst – Ecommerce (Amazon & Shopify)

SAP FICO Analyst

Técnico de Mantenimiento (Servicio en Campo) - English Language Skills

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Quiero recibir la alerta de empleo más reciente para e technical en jalisco

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