20 publicaciones de empleo destacadas de service desk en 07050 villa gustavo a. madero cdmx (¡Están contratando!)

Technical Support Specialist
Infosys —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Postulación rápida
6h
Analista de Administración de Portafolio de Crédito (Tarjetas - Core y Satélites)
Acute Talent —Ciudad de México, CDMX
- $30,000 a $35,000 por mes
- Tiempo completo
- Microsoft Excel
- Inglés
- Capacidad analítica
Postulación rápida
Quality Assurance Engineer - Manual Testing
ON.energy —Ciudad de México, CDMX
- Home Office (Desde casa)
- Azure
- Oracle
- Administración de personal
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
IT Operations Helpdesk Support (CMDX)
Ulfix —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Inglés
- Linux
Postulación rápida
IT Support Engineer (Remote) - Mexico
My IT Crew —Ciudad de México, CDMX
- $10 a $12 por hora
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida
End User Support Specialist
Epiroc —Ciudad de México, CDMX
- Español
- Microsoft Outlook
- Inglés
Ejecutivo Contact Center
Smart Payment Services —Del Valle Centro, CDMX
- $12,000 a $13,000 por mes
- Tiempo completo
- Microsoft Excel
- Salesforce
- Bachillerato
Postulación rápida
Agency Solutions Manager - Mexico
TikTok —Ciudad de México, CDMX
- Inglés
Ciudad de México | Transcon (Ground Transportation) - Manager
Expeditors —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Administración de personal
Postulación rápida
1d
Workplace Coordinator
Infoblox —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Outlook
- Administración de personal
Ciudad de México | Billing Agent (Facturista) - Customs Brokerage
Expeditors —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Plan de adquisición de acciones empresariales
- Seguro de vida
Postulación rápida
Technical Team Lead
Infosys —Ciudad de México, CDMX
- Informática
- Microsoft Office
- Licenciatura
Postulación rápida
6h
Driver Success Specialist
DiDi Global —Cuauhtémoc, CDMX
- Administración de personal
- Licenciatura
- Sin título de educación superior
Manager - Front Desk
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Bachillerato
- Recepción
- Servicios a huéspedes
13d
Experience Management Manager
DiDi Global —Cuauhtémoc, CDMX
- Administración de personal
- Inglés
- SQL
Coordinador de Soporte de TI
GEPP —Tlalnepantla, Méx.
- Tiempo completo
- Informática
- Ingeniería
- Java
Postulación rápida
Investments Associate
Credit Saison Mexico —Nápoles, CDMX
- $52,000 a $62,000 por mes
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
Institutional Client Services (LATAM - 12 Month Contract)
Binance —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
- Servicios financieros
Postulación rápida
6d
Technical Support - Help Desk
Teva —Ciudad de México, CDMX
- Microsoft Outlook
- Administración de personal
- Informática
Analyst (Consulting)
IQVIA —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Maestría
- Licenciatura

Quiero recibir la alerta de empleo más reciente para service desk en 07050 villa gustavo a. madero cdmx

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

service desk jobs near 07050 villa gustavo a. madero cdmx

Empleos de Manager en 88757, López Portillo, Tamps.

Empleos de Incident Manager en Ciudad De México

Empleos de Community Manager en Aguascalientes

Empleos de Agency Manager en Ciudad De México

Empleos de Project Manager en Tijuana, B.c.

Empleos de Saint Gobain Technical Fabrics en Puebla, PUE.

Empleos de Technical Support en San Luis Potosí, S. L. P.

Empleos de Technical Support en Yucatán

Empleos de Technical Support en Veracruz, VER.

Empleos de Technical Support en Monterrey, N. L.

Empleos de Field Support en Veracruz, VER.

Empleos de Senior Deal Desk Analyst en Ciudad De México, CDMX

Empleos de Programador A Front End en Mérida, YUC.

Empleos de Front Desk Agent en Ampliación Granada, CDMX

Empleos de Front Desk en Colonia Polanco, CDMX

Empleos de Service Desk Level 2 en Ciudad De México

Empleos de Technical Support Specialist en Colonia Polanco, CDMX

Empleos de Technical Support Specialist en Desde Casa

Empleos de Technical Support Specialist en Mérida, YUC.

Empleos de Chat Support en Monterrey, N. L.

Technical Support Specialist

Infosys -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Hace 6 horas

Cualificaciones

Microsoft Excel
Microsoft Outlook
Administración de personal
Informática
Avaya
LAN
Microsoft Office
Licenciatura
Hardware de computadora
Habilidades de organización
Seguridad
Habilidades de comunicación
Administración del tiempo

Descripción completa del empleo

Technical Support Specialist
Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling.

Available service hours: 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m.

Analytical and Problem solving skills

Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically

Mandatory requirement for experienced candidates:

Min. 24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Intermediate knowledge of Network collaborations & VPN T/S
Basic networking knowledge

Additional Preferred skills:

PBX Administration Avaya or similar
Anti-Virus & IT Security best practices implementation & administration
Process compliance Knowledge of the ITIL Framework
Knowledge of McAfee products

Time Management Skills

Being proactive and show the utmost respect for customer’s time
Good time management, ensuring all contacts with customers add value
Ability to Multitask

Communication & Relationships Skills

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.

Skills & Knowledge

Communicate at all levels
Ability to work across organizational and professional boundaries
Excellent verbal and written communication skills
High level of interpersonal skills, including active listening and understanding
Good organizational skills and ability to prioritize workloads.
Work to tight deadlines / service levels
Business etiquette
Broad knowledge of IT products, services and terminology

Aptitudes

Identification of problems and solutions
Analysis of data
Presentation of technical functionality to a non-technical audience
Working knowledge of MS Office products
General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
Ability to work as pat of a team or on own initiative.
Customer focused
Proactive
Self-Motivated
Patient
Innovative

To improve user confidence in the areas of computer hardware & software, applications, being empathetic to a variety of new and experienced learners needs.

Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.

Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.

To participate in an on call rota, providing , first line support service to users.

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
Update incidents with detailed and relevant information in a timely and effective manner;
Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
Escalate an incident or troubleshoot tickets according to the company escalation processes;
Ensure Customer Service Level Agreements are met or exceeded;
Respond to customer enquiries in a timely and efficient manner;
Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
Execute transactions as per prescribed guidelines and timelines
Ensure customer/user confidentiality and data protection at all times

Education and other requirement

Engineering Graduate/ B.Sc. Computer Science / or Graduate with any technical degree/ diploma required.
ITIL trained preferred
Willingness to work in rotational shifts

Postulación rápida

Refina tu búsqueda

service desk empleos en 07050 villa gustavo a. madero cdmx

Technical Support Specialist

Analista de Administración de Portafolio de Crédito (Tarjetas - Core y Satélites)

Quality Assurance Engineer - Manual Testing

IT Operations Helpdesk Support (CMDX)

IT Support Engineer (Remote) - Mexico

End User Support Specialist

Ejecutivo Contact Center

Agency Solutions Manager - Mexico

Ciudad de México | Transcon (Ground Transportation) - Manager

Workplace Coordinator

Ciudad de México | Billing Agent (Facturista) - Customs Brokerage

Technical Team Lead

Driver Success Specialist

Manager - Front Desk

Experience Management Manager

Coordinador de Soporte de TI

Investments Associate

Institutional Client Services (LATAM - 12 Month Contract)

Technical Support - Help Desk

Analyst (Consulting)

Quiero recibir la alerta de empleo más reciente para service desk en 07050 villa gustavo a. madero cdmx

Related Searches

Explorar empleos en más ubicaciones

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado