20 publicaciones de empleo destacadas de customer experience specialist en guadalajara jal. (¡Están contratando!)

Community & Digital Programs Specialist (Guadalajara or Mexico City)
BMC Software —Guadalajara, Jal.
- Administración de personal
- Mercadotecnia
- Salesforce
1h
IT Specialist
W.W.Williams Company —Tlaquepaque, Jal.
- Tiempo completo
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Customer Relations Clerk
Arrive Logistics —Guadalajara, Jal.
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Oracle
- Seguro de la vista
- Programa de referidos
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Logistics Specialist Production Planner (Sr.)
Hella —El Salto, Jal.
- Administración de personal
- ERP systems
TikTok & Content Marketing Specialist
ScaleUp —Guadalajara, Jal.
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- Tiempo completo
- Administración de personal
- Gestión de redes sociales
- Inglés
Postulación rápida
Quality Specialist (QPC)
Hella —El Salto, Jal.
- Administración de personal
- Mejora continua
- Experiencia en manufactura
People Care AI Process Analyst
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Licenciatura
- Sin título de educación superior
5d
Revenue Management Specialist
InterContinental Hotels Group —Guadalajara, Jal.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Product Specialist
Molex —El Salto, Jal.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Entry Level - Maintenance Renewals
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Microsoft Excel
- Experiencia en bases de datos
- Licenciatura
HR Business Solutions Data Analyst
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- Análisis de datos
- Licenciatura
5d
You've Been Referred: Genpact Global Internships
Genpact India Private Limited —Zapopan, Jal.
- Microsoft Excel
- Investigación
- Maestría
Postulación rápida
Second Shift Coverage Specialist
Arrive Logistics —Guadalajara, Jal.
- Tiempo completo
- Bachillerato
- Seguro de la vista
- Programa de referidos
Postulación rápida
Second Shift Mexico Coverage Specialist
Arrive Logistics —Guadalajara, Jal.
- Tiempo completo
- Bilingüe
- Inglés
- Licenciatura
- Seguro de la vista
- Programa de referidos
Postulación rápida
Traffic Specialist
Molex —El Salto, Jal.
- Microsoft Excel
- Administración de personal
- ERP systems
Senior KYC Analyst
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Inglés
- Licenciatura
- Liderazgo
E.Commerce spareparts specialist (Marketplace)
ZF —Guadalajara, Jal.
- Bilingüe
- Licenciatura
3d
L&D Delivery Specialist III
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Informática
- Inglés
- Licenciatura
13d
Senior Engineer, Quality Service Center
Infineon Technologies AG —Guadalajara, Jal.
- Administración de personal
- Servicio al cliente
- Inglés
[C]-Sr. Associate - Human Resource Level 5
EDM S de RL de CV —Zapopan, Jal.
- Inglés
- Mejora continua
Postulación rápida

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Community & Digital Programs Specialist (Guadalajara or Mexico City)

BMC Software -
Guadalajara, Jal.

Postúlate ahora

Información del empleo

Hace 1 hora

Cualificaciones

Ventas SaaS
Administración de personal
Mercadotecnia
Salesforce
Creación de contenido
Licenciatura
Negocios

Descripción completa del empleo

Basic Information

Job Name

Customer Success Mgr - Mexico

Country

Mexico

State

Jalisco

City

Guadalajara

Date Published

31-Aug-2026

Job ID

47466

Travel

You may occasionally be required to travel for business

Looking for details about our benefits?

Description and Requirements

Hybrid: #LI-Hybrid

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

ABOUT BMC

BMC empowers the world's leading enterprises to thrive as Autonomous Digital Enterprises. We are looking for a data driven Community & Digital Customer Experience Specialist to grow and nurture our customer community while supporting the digital programs that drive engagement, adoption, and customer success.

The role has two connected areas of focus. The majority of the role is Community execution: platform operations, moderation, content, engagement activities, analytics, and delivery of our four strategic Community initiatives. The remainder provides execution support across digital customer experience programs, giving you visibility into the broader customer journey and how Community fits into BMC's digital strategy.

What You’ll Do

Community Execution

Run day-to-day platform operations and manage the Community backlog with IT to deliver enhancements end to end.

Execute Community initiatives, tracking progress and outcomes against defined measures.

Design and deliver engagement programs such as campaigns, challenges, webinars, AMAs, and virtual events, and nurture champions, advocates, and MVPs.

Create and curate community content including blogs, announcements, knowledge articles, newsletters, and event content, partnering with Marketing,

Product, Customer Success, and Support.

Moderate forums and social channels, respond to questions and escalations, and uphold community guidelines and inclusive experience.

Report on community health and engagement metrics and act as the voice of the customer by surfacing recurring issues and trends.

Digital Programs Support

Support planning and execution of digital customer engagement campaigns across customer touchpoints, coordinating content, audiences, and timelines with cross functional stakeholders, and connecting Community programs to these campaigns.

Support communications, content, and engagement activities for the MyBMC customer portal adoption campaigns to increase customer awareness, adoption, and usage.

Track engagement and adoption metrics across the BMC Community and MyBMC, maintain dashboards, and turn findings into clear recommendations for stakeholders.

Collaboration & Tools

Partner with Product Management, Customer Success, Support, Marketing, and Sales to align Community and digital initiatives with business objectives.

Share customer feedback, feature requests, and engagement insights, and support launch readiness for new products and digital experiences.

Use tools such as ChatGPT, Microsoft Copilot, and Claude to accelerate content creation, research, analysis, and program execution, applying human judgment and quality checks to all outputs.

Identify practical opportunities to apply AI, automation, and other efficiency toolsets to Community and digital customer experience processes.

Required Qualifications

Bachelor's degree in Marketing, Communications, Business, Computer Science, or a related field.

5+ years in online community management, customer marketing, digital engagement, customer success, enablement, or program management.

Proven experience executing digital or community programs end to end, from planning through measurement.

Hands on experience using tools such as ChatGPT, Microsoft Copilot, or Claude in daily work.

Strong written and verbal communication skills, with the ability to create content customers value.

Data driven mindset with the ability to translate metrics into clear recommendations.

Strong project management and prioritization skills in a fast moving, cross-functional environment.

Preferred Qualifications

Experience with community platforms such as Salesforce Experience Cloud (preferred), Higher Logic, Discourse, or Gainsight.

Experience supporting technical, developer, SaaS, cloud, AI, or IT operations software communities.

Experience with customer portals, digital experience platforms, or digital adoption campaigns.

Familiarity with digital and customer journey analytics, dashboards, social listening, or customer feedback management.

Demonstrated examples of applying AI and automation solutions in a previous role to automate a process, analyze information, create content, or improve a customer experience.

What Success Looks Like

Community engagement and participation grow through targeted programs, and strategic initiatives are delivered on plan.

Customers have consistently positive and valuable experience in the BMC Community.

Digital engagement and MyBMC adoption campaigns are executed well and optimized based on performance.

Community and digital analytics are translated into actionable recommendations that stakeholders use.

AI and automation improve the efficiency and scale of Community and digital programs.

The role grows into a proactive program partner rather than an execution or moderation resource alone.

CA-DNP

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

Min salary

335,925

Mid point salary

447,900

Max salary

559,875

Min Salary - NEW

335,925

Max Salary - NEW

559,875

Postúlate ahora

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customer experience specialist empleos en guadalajara jal.

Community & Digital Programs Specialist (Guadalajara or Mexico City)

IT Specialist

Customer Relations Clerk

Logistics Specialist Production Planner (Sr.)

TikTok & Content Marketing Specialist

Quality Specialist (QPC)

People Care AI Process Analyst

Revenue Management Specialist

Product Specialist

Entry Level - Maintenance Renewals

HR Business Solutions Data Analyst

You've Been Referred: Genpact Global Internships

Second Shift Coverage Specialist

Second Shift Mexico Coverage Specialist

Traffic Specialist

Senior KYC Analyst

E.Commerce spareparts specialist (Marketplace)

L&D Delivery Specialist III

Senior Engineer, Quality Service Center

[C]-Sr. Associate - Human Resource Level 5

Quiero recibir la alerta de empleo más reciente para customer experience specialist en guadalajara jal.

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