20 publicaciones de empleo destacadas de coaching en monterrey n. l. (¡Están contratando!)

Contact Center Agent
Carrier —Monterrey, N. L.
- Tiempo completo
- Bilingüe
- Administración de personal
- Servicio al cliente
Coordinador de Reclutamiento y Procesos, Workforce Staffing
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Apodaca, N. L.
- Tiempo completo
- Servicio al cliente
- Salesforce
- Microsoft Office
Representative Dryers Lab Technician:
Whirlpool —Apodaca, N. L.
- Microsoft Powerpoint
- Microsoft Excel
- Servicio al cliente
5d
Senior Service Desk Agent
Teletrac Navman —Monterrey, N. L.
- Servicio al cliente
- Gestión de venta al por menor
Sales Manager I, Eats SMB (Sales Plan)
Uber —Monterrey, N. L.
- Tiempo completo
- Experiencia en ventas
- Salesforce
- SQL
Supply Chain Management & Logistics Manager- Ramos Arizpe Coahuila
Schneider Electric —Monterrey, N. L.
- Tiempo completo
- Oracle
- Administración de personal
- ERP systems
1d
Manufacturing Services Team Lead
Rockwell Automation —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- ERP systems
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Sr. Software Developer
Carrier —Santa Catarina, N. L.
- Tiempo completo
- Informática
- Inglés
- Java
Software Engineer
Carrier —Santa Catarina, N. L.
- Tiempo completo
- Inglés
- Java
- JavaScript
Manufacturing Engineering & Maintenance Manager
Danfoss —Apodaca, N. L.
- Tiempo completo
- Mantenimiento
- Inglés
- Ensamblaje
Project Procurement Engineer - Cooper Lighting Solutions (Monterrey)
Signify —Monterrey, N. L.
- Administración de personal
- Inglés
- Licenciatura
Credit Risk Specialist
Signify —Monterrey, N. L.
- Bilingüe
- Licenciatura
9d
Packaging Engineer (Monterrey, Mexico)
Signify —Monterrey, N. L.
- Bilingüe
- AutoCAD
- CAD
Sales Team Lead
Amalga Group —Balcones del Carmen, N. L.
- $33,000 por mes
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
- Vacaciones adicionales o permisos con goce de sueldo
- Programa de referidos
Postulación rápida
Talent Acquisition Partner
Aptiv plc —Monterrey, N. L.
- Bilingüe
- Inglés
- Reclutamiento
- Seguro de vida
Working Supervisor - AR Disputes O2C
Xylem —Guadalupe, N. L.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
Quality Manager
Solventum —Guadalupe, N. L.
- Tiempo completo
- Administración de personal
- Licenciatura
- Mejora continua
Supervisor de ventas autoservicios - Monterrey - Publicación vencida
ACH Foods —Santa Catarina, N. L.
- $26,000 por mes
- Microsoft Excel
- Experiencia en ventas
- Ingeniería
Sr. Specialist - F&A - I2C 4C
EDM S de RL de CV —San Pedro Garza García, N. L.
- Inglés
- Maestría
Postulación rápida
Supervisor de Calidad
MDY CUSTOMER EXPERIENCE —Guadalupe, N. L.
- $11,800 por mes
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Supervisión de personal
- Estacionamiento gratuito
- Ayuda o servicio de transporte
Postulación rápida
8d

Quiero recibir la alerta de empleo más reciente para coaching en monterrey n. l.

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Contact Center Agent

Carrier -
Monterrey, N. L.

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Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Administración de personal
Plurilingüe
Servicio al cliente
ERP systems
Inglés
Bachillerato
HVAC
SAP ERP

Descripción completa del empleo

Job Title: Contact Center Agent

Department: Customer Service – Distribution Services

Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role
As a Contact Center Agent , you will play a crucial role in supporting our distributors by ensuring they receive accurate, timely, and high‑quality assistance with HVAC replacement parts. Your work directly impacts customer satisfaction, operational efficiency, and distributor success. You will troubleshoot issues, manage orders, and collaborate across internal teams to ensure seamless service delivery.

Key Responsibilities:
As a Contact Center Agent , you’ll be responsible for:

Serving as the primary point of contact for distributors, building strong relationships and ensuring satisfaction.
Handling escalations and resolving complex issues by collaborating with internal teams (Sales, Technical Support, Supply Chain).
Modifying distributor orders accurately and efficiently in SAP or CRM systems.
Assisting customers with background information on orders and delays not visible in self‑service tools.
Responding to inquiries regarding part availability and lead times via online cases and chat, with future opportunity to support phone inquiries.
Coordinating with supply chain and inventory teams to confirm stock levels and expedite shipments when necessary.
Providing shipping details, tracking information, and resolving delivery issues.
Participating in Quality Assessment reviews and coaching sessions to continuously improve service.
Maintaining accurate customer records and communications in CRM and ERP systems.
Supporting reporting and analysis to identify service gaps and improvement opportunities.

Requirements
We are looking for people who are customer‑focused, detail‑oriented, proactive, and skilled at problem‑solving in fast‑paced environments. If this is you, get in touch.

As a minimum you must have:

High school diploma or equivalent; associate degree preferred.
1–3 years of customer service experience, preferably supporting distributors.
Working knowledge of SAP or similar ERP systems for order entry, pricing, inventory checks, and account research.
Proven ability to work in fast‑paced, high‑volume environments and lead through change.
Bilingual fluency in English and Spanish, both written and verbal.

Although not necessary, it would be nice if you have:

Knowledge of HVAC products and aftermarket parts.
Experience with order management and inventory systems.
Ability to manage multiple priorities in a fast‑paced environment.

Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Have peace of mind and body with our health insurance.
Drive forward your career through professional development opportunities.

Our commitment to you
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best‑in‑class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice

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coaching empleos en monterrey n. l.

Contact Center Agent

Coordinador de Reclutamiento y Procesos, Workforce Staffing

Representative Dryers Lab Technician:

Senior Service Desk Agent

Sales Manager I, Eats SMB (Sales Plan)

Supply Chain Management & Logistics Manager- Ramos Arizpe Coahuila

Manufacturing Services Team Lead

Sr. Software Developer

Software Engineer

Manufacturing Engineering & Maintenance Manager

Project Procurement Engineer - Cooper Lighting Solutions (Monterrey)

Credit Risk Specialist

Packaging Engineer (Monterrey, Mexico)

Sales Team Lead

Talent Acquisition Partner

Working Supervisor - AR Disputes O2C

Quality Manager

Supervisor de ventas autoservicios - Monterrey - Publicación vencida

Sr. Specialist - F&A - I2C 4C

Supervisor de Calidad

Quiero recibir la alerta de empleo más reciente para coaching en monterrey n. l.

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