20 publicaciones de empleo destacadas de advisor mexico city, mx moliere el palacio en ciudad de méxico, dif (¡Están contratando!)

Senior Customer Success Manager
MongoDB —Ciudad de México, CDMX
- Azure
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- Licenciatura
- Permiso de maternidad y paternidad
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Automation Anywhere —Ciudad de México, CDMX
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- Azure
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TEMPORAL - Manager Digital & Technology Transformation Sales and Reservations Specialist, CALA
Marriott International, Inc —Colonia Polanco, CDMX
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- Microsoft Powerpoint
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Senior Manager - Openings/Transitions - Americas
Marriott International, Inc —Colonia Polanco, CDMX
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- Oratoria
- Inglés
- Microsoft Office
People Partner Specialist
Checkout.com —Ciudad de México, CDMX
- Tiempo completo
- Inglés
Postulación rápida
AI Success Strategist, Customer Success
Zendesk —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
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Customer Success, Senior Manager, LATAM
Dyson —Ciudad de México, CDMX
- Servicio al cliente
Associate - TAX Transfer Pricing
Alvarez & Marsal —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
TEMPORAL - Manager Digital & Technology Transformation Property Finance Specialist, CALA
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Disponible para viajar
- Presencial
- Liderazgo
1d
Solution Consultant
Creatio —Ciudad de México, CDMX
- Trabajo híbrido
- Experiencia en ventas
- Experiencia en bases de datos
- Licenciatura
Postulación rápida
8d
Partner Account Manager
Creatio —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Postulación rápida
AML Advisor, U.S. National
SGI Global, LLC —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Microsoft Office
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SimCorp A/S —Ciudad de México, CDMX
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- Azure
- Oracle
- Inglés
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LAM Corporate Tax Operations Specialist
Maersk —Colonia Lomas de Chapultepec, CDMX
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- Microsoft Excel
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Infoblox —Ciudad de México, CDMX
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Account Director, Commercial
Genesys —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
1d

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Senior Customer Success Manager

MongoDB -
Ciudad de México, CDMX

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Información del empleo

Beneficios

Permiso de maternidad y paternidad

Cualificaciones

Azure
Informática
MongoDB
Licenciatura
Recursos humanos
Gestión de cuentas

Descripción completa del empleo

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You'll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You'll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

We are looking to speak to candidates who are based in Mexico City for our hybrid working model.

Key Responsibilities

Customer Advisory

Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments
Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy

Account & Portfolio Management

Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams
Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions

Internal Collaboration & Customer Advocacy

Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB's product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization
Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization
Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region

What You Will Bring

Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
Education: Bachelor's degree in Computer Science, STEM, or equivalent technical work experience

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req. ID: 2273453935

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