Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
This role acts as the commercial orchestrator of customer opportunities, bringing together cross-functional expertise to deliver measurable business outcomes.
The Account Executive – Commercial will be responsible for growing Genesys’ presence in the assigned territory through a combination of new-logo acquisition, strategic account development, partner collaboration, and consultative selling.
This role requires an experienced technology sales professional who can engage senior business and technology leaders, understand complex customer challenges, and position Cloud, Customer Experience, AI, automation, and contact center solutions as strategic business investments.
The successful candidate will lead complex opportunities from initial prospecting and qualification through negotiation and closure. They will coordinate Solution Consultants, Business Development Representatives, Customer Success Managers, Partners, Professional Services, Marketing, and other internal stakeholders around a clear customer and territory strategy.
Success will be measured by revenue performance, new business generation, pipeline quality, forecast accuracy, strategic account growth, and the ability to create trusted relationships with customers and internal teams.
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Develop and execute a territory plan focused on revenue growth, market expansion, and new-logo acquisition.
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Proactively identify, prospect, qualify, and develop new commercial opportunities.
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Build a sustainable pipeline through direct prospecting, internal collaboration, marketing programs, and partner-generated opportunities.
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Identify high-potential industries and accounts based on market trends, business needs, and Genesys’ value proposition.
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Expand Genesys’ presence within the assigned territory by developing new customers, use cases, and strategic relationships.
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Maintain consistent activity and momentum across both short-term opportunities and longer, complex sales cycles.
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Understand customers’ business priorities, operational challenges, digital transformation initiatives, and customer experience strategies.
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Position Genesys solutions through consultative, outcome-based, and value-based selling.
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Connect Genesys capabilities in Cloud CX, CCaaS, AI, automation, workforce engagement, journey orchestration, and digital engagement to measurable customer outcomes.
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Facilitate executive-level conversations focused on business impact, growth, efficiency, customer loyalty, and operational transformation.
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Develop compelling value propositions, commercial narratives, and business cases.
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Translate technical capabilities into clear financial, operational, and customer experience benefits.
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Build trusted relationships with C-level executives, business leaders, technology stakeholders, and key decision-makers.
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Engage effectively with CIOs, CTOs, CDOs, Customer Experience leaders, Operations executives, and Digital Transformation teams.
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Navigate complex customer organizations and identify decision processes, priorities, influencers, and potential risks.
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Act as a trusted commercial advisor throughout the customer journey.
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Maintain strategic relationships beyond the initial transaction to identify future growth opportunities.
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Lead the commercial strategy across the sales Pod by aligning internal stakeholders around customer priorities and desired outcomes.
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Engage Solution Consulting, Customer Success, Professional Services, Partners, Marketing, Legal, Finance, and other teams at the appropriate stage of the opportunity.
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Provide internal teams with clear customer context, business objectives, decision criteria, competitive positioning, and required actions.
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Coordinate resources effectively while respecting the expertise and accountability of each function.
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Establish clear ownership, timelines, and next steps throughout the sales cycle.
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Foster shared accountability for customer value and commercial success.
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Work closely with strategic partners, system integrators, resellers, and technology alliances to identify and develop opportunities.
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Build strong relationships within the partner ecosystem to expand market coverage and accelerate pipeline generation.
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Develop joint account plans and go-to-market activities with selected partners.
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Ensure partner-led opportunities remain aligned with Genesys’ commercial, customer, and solution strategies.
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Identify new partnership opportunities that support growth within the territory.
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Lead complex sales cycles from prospecting and discovery through solution development, negotiation, and closure.
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Develop account strategies, stakeholder maps, competitive plans, and mutual action plans for priority opportunities.
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Manage multiple internal and customer stakeholders throughout the decision-making process.
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Anticipate commercial, technical, legal, procurement, and implementation risks.
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Maintain clear next steps and momentum across opportunities.
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Lead negotiations that balance customer value, long-term relationships, and commercial discipline.
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Maintain accurate and timely opportunity information, pipeline data, and forecasts.
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Deliver predictable performance against quarterly and annual revenue targets.
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Apply disciplined territory planning, account planning, and opportunity management.
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Monitor pipeline coverage, deal progression, conversion rates, and potential risks.
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Use data, customer insights, and market intelligence to refine the commercial strategy.
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Participate actively in forecast calls, account reviews, pipeline reviews, and quarterly business reviews.
High-performing Account Executives at Genesys:
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Consistently create new business opportunities rather than relying only on inbound demand.
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Think strategically about territories, accounts, industries, and customer priorities.
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Build credibility with both business and technology executives.
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Sell business outcomes rather than focusing only on product features.
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Understand how Cloud, CX, AI, and automation can affect growth, efficiency, and customer loyalty.
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Lead complex opportunities with discipline, urgency, and clear ownership.
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Build and leverage strong partner relationships.
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Engage internal specialists early and provide them with clear business context.
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Influence cross-functional teams without relying on formal authority.
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Create clarity during ambiguity and maintain momentum during long sales cycles.
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Balance customer advocacy with commercial accountability.
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Take ownership of results while promoting shared accountability across the Pod.
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Demonstrate curiosity, adaptability, resilience, and continuous learning.
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8+ years of successful B2B sales, business development, or account management experience.
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Significant experience selling technology, SaaS, Cloud, enterprise software, telecommunications, CX, CCaaS, CPaaS, automation, or digital transformation solutions.
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Demonstrated success developing new markets and acquiring new customers.
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Proven experience managing complex, multi-stakeholder sales cycles.
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Strong track record of meeting or exceeding revenue and quota targets.
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Experience engaging C-level executives and senior business and technology stakeholders.
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Strong consultative, solution-based, and value-based selling capabilities.
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Experience developing territories, account strategies, and opportunity plans.
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Proven ability to negotiate complex commercial agreements.
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Ability to influence and coordinate cross-functional teams without direct authority.
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Strong forecasting, pipeline management, and CRM discipline.
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Excellent written, verbal, presentation, and executive communication skills.
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Professional proficiency in English.
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Experience selling Customer Experience, Contact Center, CCaaS, CPaaS, Conversational AI, automation, workforce engagement, CRM, or digital engagement solutions.
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Familiarity with AI-powered customer experience, conversational automation, virtual agents, LLM-enabled solutions, and customer journey orchestration.
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Experience working with customers in industries such as financial services, retail, hospitality, telecommunications, digital-native businesses, or consumer products.
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Experience developing opportunities through partners, resellers, system integrators, and alliance ecosystems.
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Established relationships with business and technology leaders in the Mexican market.
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Experience working in regional or multinational technology organizations.
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Bachelor’s degree in Business, Finance, Engineering, Technology, or a related field.
Working at Genesys
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AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
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A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
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Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
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Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
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Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
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Our Talent Acquisition team reviews your application with the hiring team.
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A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
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We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
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After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
